The Connacht Hotel

7. Jan. 2020 von l

Dear Guest, Thank you so much for your 4/5 score. I am very happy that you enjoyed many aspects of your visit. Thank you for staying with us and I hope that we will have the pleasure of welcoming you back to us again in the near future. Happy New Year to you and yours. Louise Pettit Guest Relations Manager.

7. Jan. 2020 von l

Dear Guest, Thank you so much for your 5/5 score. I am delighted that you were fully satisfied with your recent stay. Thank you for staying with us and I hope that we will have the pleasure of welcoming you back to us again in the near future. Happy New Year to you and yours. Louise Pettit Guest Relations Manager.

1. Jan. 2020 von l

Dear Guest, Thank you for your 4/5 score, I am very happy you enjoyed your overall stay. I hope that you will visit us again very soon. Thank you for staying with us. Kindest regards, Louise Pettit Guest Relations Manager

20. Sep. 2019 von l

Dear Guest, Thank you for your 5/5 rating following your recent very positive experience while staying with us. I am delighted that you enjoyed every aspect of your visit based on your perfect score. I hope we will have the pleasure of looking after your again in the near future. Thank you for staying with us. Kindest regards, Louise Pettit Guest Relations Manager

22. Juli 2019 von l

Dear Guest, I appreciate you taking the time to share your experience and I am delighted that there were many aspects of your visit that were to your full satisfaction. It is always lovely to read that our Team provided our Guests with a Super Friendly service and that you enjoyed your dining experience and our live enterainment in the bar. I am sorry that you found the room stuffy, we could have provided your room with a fan, had we known. We do not have iron or iron boards in all of our rooms, however, they are available on request, which is mentioned in our in room Guest Information. I hope that should you visit Galway again you will consider staying with us and thank you for staying. Kindest regards, Louise Pettit Guest Relations Manager

13. Juli 2019 von l

Dear Guest, Thank you for your 4/5 rating. I am very happy that you enjoyed many aspects of your stay. I am sorry that you found the room too far away and humid. We would have tried to allocated you a room near reception if you had let us know and we will gladly provide a fan to the room on requests, as like many Irish hotels, usually there is no need for air -conditioning with our climate. There is also a maintenance team in the Hotel, who would have gladly addressed the issue with your fan during your visit. I hope that you will consider returning to us again on your next trip to Galway. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager

23. Jan. 2019 von l

Dear Guest, I appreicate that you took the time to share your experience. I am very happy that you enjoyed so many aspects of your visit. As our Buffet Breakfast is so popular there are certain times during the morning that are busier for breakfast and there can be queues. However, we make every effort to ensure that our Guests are greeted and seating as quickly as possible. I hope that we will have the pleasure of looking after you again on your next trip to Galway. Thank you for choosing to stay with us. Kindest regards, Louise Pettit Guest Relations Manager

20. Okt. 2018 von l

Dear H, Thank you for your review and for sharing your experience. I am happy to know that based on your score of 3/5, that there were many aspects of your stay that you enjoyed, however, I am very sorry that you were unhappy with your room service pizza. It is a pity I did not have the opportunity to speak with you in person during your stay or prior to your departure regarding your dissatisfaction. I wish to assure you that all the ingredients used in our Pizza preparation is fresh and that your experience would not be the usual of our Guests. Thank you for choosing to stay with us and I hope that you will consider returning to us on your next visit to Galway. Kindest regards, Louise Pettit Guest Relations Manager

14. Apr. 2018 von Louise Pettit

Dear Wendi, Thank you for your feedback, we are always grateful to hear from our Guests regarding their experience. I am sorry that your children's experience at the Kids Club was as you describe. Their experience would certainly be the exception and not the rule as the Friendly Fellows Team consistently receive the highest praise from our Guests, especially from our younger guests. The children movie does not start until 8.30pm, and prior to that there are a number 30 to 45 minutes activities for the children to enjoy, including free play time where the children can play what they like. As when attending the regular cinema, in order to every child to enjoy the movie experience on the big screen, children are asked very nicely to keep the talking to a minimum. There are family packages available that have entry to the Kids Club included. Again I am sorry that you found the bed in your room too hard. Our Hotel would be considered one of the most competitively priced within all the city. Thank you for staying with us and we hope that you and your family will visit consider stay with us again. Kindest regards, Louise Pettit Guest Relations Manager

1. Juni 2018 von Louise Pettit

Dear Guest, Thank you for your lovely comments. I am delighted that you enjoyed your stay and that your children enjoyed the kids club. Thank you for staying with us and I hope you return to visit us in the near future. Louise Pettit Guest Relations Manager