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Embassy Suites By Hilton Gatlinburg Resort

3.5 star property

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Photo gallery for Embassy Suites By Hilton Gatlinburg Resort

Meeting facility
Lobby
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Hypo-allergenic bedding, in-room safe, desk, bed sheets
32-inch Smart TV with cable channels, streaming services

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
604 Airport Rd, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪8 min walk‬
  • Place, Ober Gatlinburg Aerial Tramway
    ‪9 min walk‬
  • Place, Gatlinburg Space Needle
    ‪11 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Studio, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(19 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Balcony (Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Accessible, Balcony (Bathtub)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Studio, 1 King Bed, Accessible, Balcony (Hearing)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Balcony (Bathtub)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Balcony (Hearing)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(22 reviews)
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Deluxe Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Balcony

9.6 out of 10
Exceptional
(22 reviews)
  • 54 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing, Bathtub)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing, Bathtub)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible, Balcony (Hearing)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, bed sheets

Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

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About this property

Embassy Suites By Hilton Gatlinburg Resort

Hotel with free breakfast, 10-minute walk to Gatlinburg Space Needle
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness centre. Weekday breakfast is free. Additionally, a bar/lounge, a poolside bar and a lazy river are on-site. Housekeeping is available on request.
Embassy Suites By Hilton Gatlinburg Resort offers 164 air-conditioned accommodations with a safe and a hairdryer. This accommodation is furnished with double sofa beds, desks and desk chairs. 32-inch Smart televisions come with premium cable channels. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a lazy river, a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Embassy Suites By Hilton Gatlinburg Resort. During your stay, you're just a quick walk from Gatlinburg Space Needle. Enjoy features like free breakfast, plus an indoor pool and a restaurant.
  • Free full breakfast served daily
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Self-parking available for a fee
  • Splash around at the lazy river or swim in the indoor and seasonal outdoor pools
  • Amenities include a 24-hour business centre, meeting rooms and a car charging station
  • On-site recreation includes a 24-hour gym
  • Within a 15-minute walk of Gatlinburg Convention Center and Gatlinburg Space Needle
  • Dogs welcome for a fee
Embassy Suites By Hilton Gatlinburg Resort offers its guests a seasonal outdoor pool, an indoor pool, a lazy river, and a waterslide. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily.

Business amenities include a 24-hour business centre and meeting rooms. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly Embassy Suites By Hilton Gatlinburg Resort. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Gatlinburg hotel.

Guests are served a free full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 6:30 AM to 10:30 AM.
Embassy Suites By Hilton Gatlinburg Resort has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 15 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Lazy river
  • Seasonal outdoor pool
  • Waterslide

Family friendly

  • Dining table
  • Fenced pool
  • In-room sofa bed
  • Indoor pool
  • Lazy river
  • Pool gate
  • Seasonal outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Built in 2024
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable channels
  • Streaming services

Food and drink

  • Dining table
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Hilton Honors mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75.00 per pet (varies based on length of stay)
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 15.00 per day
  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive smart lock details. Guests are required to download the property's Hilton Honors mobile app before check-in.

We should mention

  • The seasonal pool will open on 15 April and close on 15 October.
  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Embassy Suites By Hilton Gatlinburg Resort Hotel
Embassy Suites By Hilton Gatlinburg Resort Gatlinburg
Embassy Suites By Hilton Gatlinburg Resort Hotel Gatlinburg

Embassy Suites By Hilton Gatlinburg Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 508 out of 626 reviews
Rating 8 - Good. 68 out of 626 reviews
Rating 6 - Okay. 28 out of 626 reviews
Rating 4 - Poor. 13 out of 626 reviews
Rating 2 - Terrible. 9 out of 626 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Toua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Oct 2025

10/10 Excellent

Chandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and stay!
Stayed 2 nights in Oct 2025

10/10 Excellent

Flor

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A BEAUTIFUL HOTEL, FRONT DESK ATTENTIVE AND THE BREAKFAST BUFFETT STAFF WAS AMAZING, 5 STAR SERVICE FOR THE LADIES TANKING CARE OF THE TABLES AND THE OMELETTE GUY IMPRESSIVE CONTROL OF ORDERS. THANKS
Stayed 3 nights in Sep 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very clean. Room is huge. The only negative was the in-hotel restaurant. The guy working there was very rude & was constantly complaining about how busy he was. We noticed that he had plenty of time to talk with certain customers, telling stories & laughing but complained when I asked him if I could order a beer with my dinner. He never asked my wife or I if we would like another drink or if we needed more water. My wife wanted to leave but we were hungry. When you spend $100 on dinner it should be a pleasant experience. You should feel like your begging for your dinner.
Stayed 1 night in Oct 2025

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2025

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2025

10/10 Excellent

Sunwoo

Travelled with family
Great property, clean and spacious room, loved the breakfast, pool area great for family and kids, wonderful service at the front desk.
Stayed 2 nights in Oct 2025

8/10 Good

Kimberley, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Rajesh

Travelled with family
Liked: Amenities
Great property with everything inside the property.
Stayed 2 nights in Oct 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, off the busy Gatlinburg blvd. Quiet, but with amazing amenities, including 2 pools, jacuzzi, lazy River, hiking advise desk, great bar and very good bar food!!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Brennen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern hotel with very friendly staff. Wife and I stayed with our 2 dogs and this hotel is very dog friendly. The hotel is also located within walking distance of everything to do in downtown Gatlinburg. We would definitely stay here again everytime we visit Gatlinburg.
Stayed 3 nights in Oct 2025

6/10 Okay

Amira

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The room was full of stink bugs, and our room wasn't serviced (cleaned). Towels were not provided for the second night. I tried to call the front desk several times, but there was no answer.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again!
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Well done! Staff needs customer service training in a big way! None of them made you feel welcome
Stayed 3 nights in Sep 2025

10/10 Excellent

Julian

Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay with the comforts of home. Onsite restaurants, separate seating area in room to make it feel like a 1 bedroom apartment. Major plus is the pet friendly facilities and space. Outdoor dedicated pet area is a bit small but manageable. Embassy is our new favorite home away from home.
Stayed 3 nights in Sep 2025

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice setup in the hotel with very nice lobby, pool and breakfast area.
Stayed 2 nights in Sep 2025

10/10 Excellent

Karl, Clarksville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, adequate amount of parking.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kimberley, Columbia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much to love including beds, linens, quiet/soundproofing, space, restaurant, bar and bartenders, free drinks, lazy river, hot tub, proximity to everything, city shuttle stop, great bath products. My only complaint is the one woman who just seemed like we were getting on her nerves at the front desk even though we had to wait until 5:38 for our room to be ready for a 4 pm check in. No one offered any compensation, nothing despite us having to sit waiting because a curtain needed maintenance to rehook the last hook for the curtain. We had to skip the dinner out we planned to make it to the show we had tickets for. The next time I had contact with her was the same: cold, annoyed, acted like she was the one being bothered, this was when I asked yo extend our reservation. She was an African American woman at the front desk. The other front desk staff were lovely throughout our stay from our lovely waiter in the restaurant to other front desk staff and all of the bartenders. Surely there is some compensation for late check in? Its not like 4 pm check in is early anyway! Without any sort of apology, and compensation for the late check we won’t be back.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the outside spaces. Very nice seating areas and lots of water enjoyment options
Stayed 2 nights in Sep 2025

10/10 Excellent

Heejin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Sep 2025

6/10 Okay

Monica

Stayed 3 nights in Sep 2025

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff was pleasant and kind! The resort was absolutely beautiful!!!! It had everything we needed! The pools and hot were amazing and outdoor space relaxing. We loved the fire pits! The evening reception drinks were extremely good... The best we ever had at an Embassy Suites. The only complaint about the evening reception was I wish their was a better variety of the snacks. We definitely will be back! Looking forward to our next trip to your location!
Stayed 5 nights in Sep 2025

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay. Great people. Great facility. Overall an Excellent stay
Stayed 1 night in Sep 2025

10/10 Excellent

Srinivaasan

Stayed 1 night in Sep 2025