Lots of character due to its age. Bathrooms were updated and had all amenities needed. Great location and lots of parking. Staff was very friendly and helpful. Will go back again!
Just very musty smelling. I apparently didnât research enough before booking. Itâs a very old place and known for that charm, I guess. But not what I expected or wanted. It was dank, so musty and outdated for me. Had to leave and go somewhere else. The smell was giving us a headache. And wouldnât work with us about letting us out of the three night stay. I offered to pay for one and they wouldnât do it. So we just lost the money, left and went to an updated normal hotel. My husbandâs fault. He booked it. Lesson learned. And donât go always go by the ratingsâŠ. I guess everyone has different tastes
Amazing location. Service was terrific. The hotel is truly historic all the way to the phones in the room. We were there during the songwriters convention (lucky circumstance). If you are looking for a great location right in the heart of Gatlinburg I canât recommend this place enough.
Very convenient and walkable to the main street. Sraff very friendly. The only complaint we had was that the room was not made up every day although towels were changed and bins emptied.