Hilton London Gatwick Airport

22. Okt. 2019 von karen

Thank you for choosing our hotel for your accommodation and for the great scores which I am truly grateful for. Also I am delighted to confirm that a refurbishment is underway which is so extensive it will take until 2021/22 to fully complete. The first phase or newly renovated rooms should be back on line mid-December. We are extremely excited at the enhancements the final results will bring for our guests and in the meantime we will I assure you make effort to address any issues and use all of our service resources to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,

20. Feb. 2019 von Karen

Thank you for choosing this hotel for your accommodation and for taking the time and trouble to post. I am so very sorry to read that we did not reach your expectations during your visit. I have shared your comments and feedback with the relevant departmental managers so they have the opportunity to take remedial action where possible. The hotel is indeed about to undergo a refurbishment program which is so extensive it will take until 2021/22 to fully complete. We are extremely excited at the enhancements it will bring for our guests and in the meantime we will I assure you make every effort to make our customers feel welcome, comfortable and valued. We hope to have your continued support. Kindest regards,

7. Nov. 2018 von karen

Vielen Dank, dass Sie unser Hotel für Ihre Unterkunft gewählt haben und für die großartigen Ergebnisse, für die ich wirklich dankbar bin. Freundliche Grüße.

7. Nov. 2018 von karen

Vielen Dank, dass Sie unser Hotel für Ihre Unterkunft gewählt haben und für die großartigen Ergebnisse, für die ich wirklich dankbar bin. Freundliche Grüße.

29. Nov. 2018 von karen

Thank you for choosing our hotel for your accommodation and for the great scores which I am truly grateful for. We also have significant investment being made in the property with a planned refurbishment that is so extensive, it will take until 2021/22 to renovate our rooms and all public areas. We are very excited at the enhancements this will bring for our guests and I do hope we will have the pleasure of welcoming you back. Sincerely,

24. Feb. 2020 von karen

Thank you for choosing this hotel for your accommodation and for taking the time to post: I was very pleased to read your positive comments and again thank you. The hotel is under refurbishment and the newly renovated rooms have received very good comments from the guests who have occupied them. We hope to have the pleasure of welcoming you back with us in the near future. Sincerely,

3. Feb. 2020 von karen

Thank you for your post: I am sorry we disappointed you in this occasion and thank you for your comments and feedback which we absolutely take on board for review and action where possible. Thank you for letting us know. The hotel has been underfunded for many years: it is however now franchised and undergoing a 44 million pound refurbishment and over the next three years, all aspects of the property will be renovated to the highest standard. We already have 112 totally refurbished rooms back on line and being well received by the guests who have occupied them. There are several planned stages for the renovations and the room refurbishment will be ongoing for some time. We do hope to have your continued support. Very best regards…

7. Jan. 2020 von karen

Thank you for choosing this hotel for your accommodation and for taking the time to post: clearly we did not reach your expectations and please accept my unreserved apologies. Please be assured that all guest comments and feedback are shared and investigated to improve for the future. We are now franchised and a multimillion pound investment is being made with a an extensive refurbishment underway which will see all 821 bedrooms, 22 meetings rooms, 2 restaurants, 3 bars, gym and all public areas renovated to the highest standards. This will take time and over the next 3 years our guests will see the changes being made. We expect the first 112 fully renovated rooms to be back on line from January 2020 with further phases agreed. I am sorry we disappointed you however do hope to have the opportunity to welcome you back, Sincerely..

5. Jan. 2020 von Hilton Gatwick team

Thank you for taking your time to leave your feedback. Much appreciated. Kind regards,