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Hôtel des Alpes

3.0 star property

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Photo gallery for Hôtel des Alpes

Terrace/patio
Junior Suite, Patio (Maisonette) | In-room safe, desk, laptop workspace, blackout curtains
Property entrance
Lobby sitting area
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
14 Rue Des Alpes, Geneva, 1201
  • Place, Mont Blanc Bridge
    ‪8 min walk‬
  • Place, City Center Shopping Area
    ‪8 min walk‬
  • Place, Rue du Rhône
    ‪8 min walk‬
  • Airport, Geneva (GVA-Cointrin Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed, Connecting Rooms

Standard Double Room, 1 Queen Bed, Connecting Rooms | In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room, 1 Queen Bed, Connecting Rooms

8.0 out of 10
Very good
(17 reviews)
  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Single Beds, Connecting Rooms

Standard Twin Room, 2 Single Beds, Connecting Rooms | In-room safe, desk, laptop workspace, blackout curtains

Standard Twin Room, 2 Single Beds, Connecting Rooms

8.6 out of 10
Excellent
(9 reviews)
  • 16 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, Patio (Maisonette)

Junior Suite, Patio (Maisonette) | In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, Patio (Maisonette)

  • 1 bedroom
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Triple Room

In-room safe, desk, laptop workspace, blackout curtains

Triple Room

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 3 Single Beds

Standard Grand Lit Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

Junior Suite

  • Sleeps 3

Standard Triple Room

  • Sleeps 3

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About this property

Hôtel des Alpes

Hotel in Geneva with a 24-hour front desk
Along with free use of bicycles, this hotel has concierge services and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and tour/ticket assistance.
Hôtel des Alpes offers 28 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include complimentary bicycles.
Our customers tell us that they can't get enough of the helpful staff at Hôtel des Alpes. During your stay, you're just a quick walk from St. James Way. You'll find features such as free WiFi in public areas, plus dry cleaning service and concierge services.
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes complimentary bicycles
  • Just a 3-minute drive from United Nations European Headquarters and 9 minutes from CERN
  • Dogs welcome for a fee
As a guest of Hôtel des Alpes, you'll find tour/ticket assistance, concierge services, and laundry facilities. Public spaces have free WiFi. Hôtel des Alpes also features dry cleaning/laundry services, a front desk safe, and a lift.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (CHF 24 per day)

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 10 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.25 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 24 per day(820 ft away; open 24 hours)
  • Pet fee: CHF 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
Property Registration Number CHE/111.782.382

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Alpes Geneva
Alpes Geneva
Hotel Des Alpes Hotel
Hotel Des Alpes Geneva
Hotel Des Alpes Hotel Geneva

Hôtel des Alpes Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 244 out of 583 reviews
Rating 8 - Good. 230 out of 583 reviews
Rating 6 - Okay. 77 out of 583 reviews
Rating 4 - Poor. 19 out of 583 reviews
Rating 2 - Terrible. 13 out of 583 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Stayed 2 nights in Sep 2025

8/10 Good

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff speak English and are very helpful, great location
Stayed 2 nights in Sep 2025

10/10 Excellent

Gayelynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this place.

This place was perfect. Perfectly located. Very quiet too. The desk attendants were supper friendly. Geneva is a very nice place to visit. We took day trips to chamonix and annecy. The bus station is about 2 blocks away. The train station is 2 blocks the other way.
Stayed 3 nights in Sep 2025

10/10 Excellent

Eryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 1 night in Aug 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gabby and staff were courteous and helpful !
Stayed 4 nights in Aug 2025

8/10 Good

Logeshswaren

Travelled with family
Liked: Cleanliness, staff & service
Convenient location!
Stayed 2 nights in Jul 2025

10/10 Excellent

Amardeep

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station. Basic rooms
Stayed 1 night in Jul 2025

4/10 Poor

Christopher

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We paid for a triple room with a rooftop terrace. We were told that room was being renovated so we got two adjoining rooms without terrace. The refrigerator in one of the rooms was hotter than the room. The gym was also unavailable due to renovations in progress. Do not stay here unless you know the renovation has been completed. We would not have stayed here if we had known half of the hotel was unavailable.
Stayed 1 night in Jul 2025

4/10 Poor

Zarah Barbra

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location is very strategic but the hotel room needs to be renovated.
Stayed 2 nights in Jul 2025

8/10 Good

Sarah, Wimborne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel as it was within walking distance from the train station. It is literally a 2 minute walk from the train station and easy to jump on buses and trams to local attractions. The rooms in themselves are comfortable but dated. The blinds do block out the majority of the light but more could be done. The shower head was coming away from the wall. The staff were really friendly and helpful with recommending places to go along with the free transport that Geneva offers. Breakfast was basic but very nice and it was great to have a kettle and fridge in the room to keep drinks cold and make a cup of tea after a long day. This is not the case in all Swiss hotels on our travels so was very thankful for it.
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was quite nice. The only downside was the air conditioning was being serviced throughout our stay and during unseasonably hot weather, the room was uncomfortably hot at night.
Stayed 7 nights in Jul 2025

6/10 Okay

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok place in Geneva. Very loud ac unit in the room, we stayed in a triple room. It has very low ceilings but was ok. The breakfast is not great, but in my opinion that’s kind of usual in Europe. Geneva is very small so most places are close to the Center and train station. Staff was nice, the hotel is very close to the train station and dining so it’s really convenient. If I was going to come back to Geneva I would consider this hotel again, but not for more than a stay of a day or two at most.
Stayed 2 nights in Jul 2025

8/10 Good

Gopinath

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The breakfast was originally included in the bookings I made. But at the property they said there is no breakfast included after we ate the breakfast, they were rude. When we checked in they said breakfast included for all 3 bookings
Stayed 2 nights in Jul 2025

6/10 Okay

Benjamin

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Overall disappointing hotel experience, when I arrived there was vomit and a foul smell on the stairs, the room was advertised as with AC but the AC did not function, I found hairs in the bathroom and an overall minimal amount of comfort in the room. Upon checkout a rude staff member insisted I had an unsettled breakfast charge despite me never setting foot in the breakfast room. He kept saying “I know you took breakfast” despite me trying to explain there must have been a mistake, and when he offered to review the security footage which I gladly accepted he then backtracked stating “ok I will waive the charge but I know you had breakfast.” All of this over a 15 Swiss franc fee seemed rude and uncalled for - he then went and got the staff working breakfast at the time who confirmed it was not me and had a different age and appearance, and instead of apologizing he said “so this must have been the person you were staying with” despite my other guest in the room looking nothing like this description and getting breakfast with me outside the hotel. The location is great, but for the price I paid and the state of the accommodations I left with a bad taste in my mouth unfortunately.
Stayed 3 nights in Jul 2025

6/10 Okay

Julie

Liked: Cleanliness, room comfort
Only stated briefly for stopover . Fridge and reading light by bed didn’t work. Air conditioning was good and bed was comfortable
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

AC is a plus during hot weather

Hotel was close to main train station, good location. It was really hot weather when we went so having AC in the room was very good. We noticed AC is hard to come by in the city in general for some reason. Room was very basic but got the job done. Room was clean.
Stayed 2 nights in Jun 2025

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A perfect location near the main train station and to walk Geneva. Safe, clean, comfortable accommodations with a very helpful staff.
Stayed 2 nights in Jun 2025

8/10 Good

Zora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was probably the most convenient hotel in our two weeks stay in Europe. It was only a block from the train station, and a few blocks in the other direction to Lake Geneva. There were a lot of food places in shops in a walkable distance around it. The hotel room itself was OK, the balcony was really nice, but the room just seemed a little outdated in terms of furniture and appliances. However, we still had a good night sleep so that made it okay
Stayed 1 night in Jun 2025

8/10 Good

Karlee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected for a Geneva mid range hotel. Clean, simple and good service. I loved the free coffee and the filtered water in the lobby. Would stay again.
Stayed 6 nights in May 2025

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La gentillesse du personnel, la propreté des lieux et la situation dans la ville.
Stayed 1 night in Jun 2025

10/10 Excellent

Tracey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room.Quiet Hotel. Very convenient for public transport. A lot accessible on foot.
Stayed 1 night in Jun 2025

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable room. Especially once we turned on the air conditioner.
Stayed 1 night in Jun 2025

10/10 Excellent

Alexander

Stayed 3 nights in May 2025

2/10 Terrible

Ellis

Stayed 4 nights in May 2025