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Bristol Palace Hotel

5.0 star property
VIP Access

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Photo gallery for Bristol Palace Hotel

Front of property
Property entrance
Suite | 1 bedroom, down duvets, minibar, in-room safe
Grand Junior Suite | 1 bedroom, down duvets, minibar, in-room safe
Terrace Junior Suite | Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
Via XX Settembre 35, Genoa, GE, 16121
  • Old Port
    ‪9 min walk‬
  • Aquarium of Genoa
    ‪11 min walk‬
  • Port of Genoa Cruise Ship Terminal
    ‪3 min drive‬
  • Genoa (GOA-Cristoforo Colombo)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Terrace Junior Suite

Terrace Junior Suite | 1 bedroom, down duvets, minibar, in-room safe

Terrace Junior Suite

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Junior Suite

Grand Junior Suite | 1 bedroom, down duvets, minibar, in-room safe

Grand Junior Suite

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Double Beds

View all photos for Suite

Suite | 1 bedroom, down duvets, minibar, in-room safe

Suite

  • 46 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double Room Single Use

1 bedroom, down duvets, minibar, in-room safe

Classic Double Room Single Use

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, down duvets, minibar, in-room safe

Presidential Suite

  • City view
  • Sleeps 4
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, down duvets, minibar, in-room safe

Junior Suite

  • 38 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | View from room

Superior Double or Twin Room

9.0 out of 10
Wonderful
(24 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room

1 bedroom, down duvets, minibar, in-room safe

Classic Double or Twin Room

9.6 out of 10
Exceptional
(66 reviews)
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Triple Room

View from room

Classic Triple Room

9.2 out of 10
Wonderful
(12 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | 1 bedroom, down duvets, minibar, in-room safe

Deluxe Double or Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Single Room

1 bedroom, down duvets, minibar, in-room safe

Classic Single Room

8.6 out of 10
Excellent
(9 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Camera Grand Deluxe

1 bedroom, down duvets, minibar, in-room safe

Camera Grand Deluxe

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

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About this property

Bristol Palace Hotel

Luxury hotel with 24-hour front desk and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Housekeeping is available on request.
Bristol Palace Hotel offers 133 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. A pillow menu is available. This Genoa hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Bathrooms include slippers, bidets and hairdryers. Additionally, rooms include complimentary bottles of water and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The breakfast at Bristol Palace Hotel gets high marks from our customers. During your stay, you're just a quick walk from Piazza de Ferrari. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy Italian cuisine while dining at Giotto
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the overall condition of the property and the breakfast
  • 11 minutes by foot from Old Port and a 4-minute drive from Port of Genoa Cruise Ship Terminal
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There are 9 meeting rooms available. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Bristol Palace Hotel.

This 5-star Genoa hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Giotto – This restaurant specialises in Italian cuisine and serves lunch and dinner.
Bistrot – This bar only serves light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 29 per day)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 28 for adults and EUR 28 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistrot
  • Giotto

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 9 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1900
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bidet
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Heating
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 20.00 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 30.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 28 for adults and from EUR 28 for children
  • Nearby parking fee: EUR 29 per day (328 ft away)
  • Pet fee: EUR 20.00 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT010025A145L88KIP

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Bristol Palace
Bristol Palace Genoa
Bristol Palace Hotel
Bristol Palace Hotel Genoa
Hotel Bristol Palace
Palace Bristol
Palace Bristol Hotel
Palace Hotel Bristol
Bristol Palace Hotel Genoa
Bristol Palace Genoa
Hotel Bristol Palace Hotel Genoa
Genoa Bristol Palace Hotel Hotel
Hotel Bristol Palace Hotel
Bristol Palace
Bristol Palace Hotel Hotel
Bristol Palace Hotel Genoa
Bristol Palace Hotel Hotel Genoa

Bristol Palace Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 732 out of 1005 reviews
Rating 8 - Good. 225 out of 1005 reviews
Rating 6 - Okay. 31 out of 1005 reviews
Rating 4 - Poor. 12 out of 1005 reviews
Rating 2 - Terrible. 5 out of 1005 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ludwig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Joseph M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly and helpful staff right in the middle of the city. Would recommend to anyone.
Stayed 2 nights in Apr 2025

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Emily, Warsaw

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bristol Palace Hotel was a great place to stay in Genoa. It is well-located to shopping, restaurants and cultural/historical places. We walked to the train station about 10 minutes away. The hotel is a hidden gem with an elegant feel. The room and bathroom were comfortable and the breakfast was fabulous. The staff, especially Matteo, were friendly and extremely helpful. I highly recommend the Bristol Palace Hotel.
Stayed 2 nights in Mar 2025

8/10 Good

AMR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in a perfect location. The only thing that was not correct is that air conditioning was not functioning!! They said they hadn’t turned it on for the season yet which not acceptable for such a beautiful hotel.
Stayed 3 nights in Mar 2025

8/10 Good

Marifi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Serhii

Stayed 1 night in Mar 2025

10/10 Excellent

frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Easy walking distance to town. Center. Many restaurants and stores. Staff was excellent. Room was high with many amenities. Highly recommend it. Our doorman Davide was so helpful gave great information also.
Stayed 2 nights in Mar 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Amenities
Very clean Staff knowledgable
Stayed 2 nights in Mar 2025

10/10 Excellent

jennifer, Glendale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with wonderful staff…very convenient to shopping and dining… Davide and Matteo gave us outstanding service including restaurant suggestions and overall sense of the city Breakfast was the best on our trip…great hotel!
Stayed 1 night in Mar 2025

10/10 Excellent

Howard

This is THE place to stay in Genoa! Everything about it is first class in the best location
Stayed 4 nights in Mar 2025

10/10 Excellent

Nestor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, great staff, awesome restaurant. Clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Nestor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe, clean, great staff and awesome restaurant.
Stayed 7 nights in Mar 2025

10/10 Excellent

Michael

Stayed 2 nights in Feb 2025

10/10 Excellent

N

Stayed 2 nights in Mar 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff
Stayed 6 nights in Feb 2025

10/10 Excellent

STANKO, Bratislava

Stayed 1 night in Feb 2025

10/10 Excellent

William, CHRIST CHURCH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay. The interior of the hotel is gorgeous. The location is perfect. Just a few minutes walk from the Brignole train station.
Stayed 1 night in Feb 2025

10/10 Excellent

marlene, San Diego

Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The best (and the most expensive) hotel in town.
Stayed 1 night in Feb 2025

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and comfortable stay .
Stayed 1 night in Feb 2025

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience I have ever had! Amazing location, very walkable, able to get to all parts of the city easily. From the hotel porters, the front desk staff, the bar tenders, the restaurant, the service was impeccable. Beautiful rooms with great design, robes, bathrooms. I would return to Genoa to stay here.
Stayed 2 nights in Jan 2025