Awful experience with Vacasa. Arrived at unit at 8pm, key not in lock box, had to call property manager to get code for back up lock box in upper door jam but had to stand on coolers to reach it. Opened door to unit and it was a disaster. There is no way they did any cleaning of this unit, never mind the extra intense COVID-19 cleaning they texted me twice about. Grease splatter on stove, dirt on floor, caked dust on wood molding and toilet paper holder, tons of thick dust on air conditioner, spilled coffee on coffee base, caked dirt around sink faucet, musty smell, dirty toilet, dirty shower curtain.This was just in the kitchen and bath, we never made it to living room and bedroom. We called Vacasa, they told us they would send a cleaning crew out the next day. As we were waiting for a call back, we completely cleaned the refrigerator with our own cleaning supplies because we had 5 days of food. We also wiped down the counters and the disinfectant wipes were filthy. At this point we decided we couldn’t possibly stay here, we couldn’t clean everything, this wasn’t just a mess left by someone, this place never really has been cleaned and with COVID, we couldn’t chance staying here. We put all the cold food in the fridge, we checked into a Hotel for the night.
At 8:15am, I received a call from the general manager from Vacasa to tell me that they didn’t have another unit to put us in, but could send the cleaning crew to the unit, she said there was a plumber in the unit before we got there and they may have left a mess. Two things on that comment... what is a plumber doing in a unit right before quests arrive and NO cleaning with COVID? And the dust and grease wasn’t left by the plumber.
The general manager told me they would give me a future credit to stay with them another time, told her we were not interested. I asked her to pay for my hotel room for the night and I wanted a full credit for the unit that we were not going to stay in, hopefully we will. Don’t stay Here