We've stayed here a few times in the past and it wa great. I'm not sure what went on this time, but the room was dirty. Used bar of soap in the shower, a toe nail on the floor, the floor didn't look clean. Microwave and fridge were dirty. I cleaned the shower with what I had to be able to shower. We couldn't wait for housekeeping. When I went to let them know that the room wasn't clean I felt like I made the front desk mad! He asked if he needed to come clean. I said, no i cleaned it up. He said, okay, and hung up. No apology.