Getting in was easy, and the view from the lounge room is amazing. We had a bit of an issue with the heating as it turned out the boiler was off, but once we got that sorted we were never cold. The heating (which was really needed due to the snow) was very efficient, and the towel rail in the bathroom was always warm. A few things were easily rectified - no ice tray, soap or wine glasses but plenty of other cleaning products. Good selection of cooking equipment and the oven was sparkling clean. We really enjoyed staying here, and found the owner very responsive and helpful.