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Crowne Plaza Surfers Paradise by IHG

4.5 star property

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Photo gallery for Crowne Plaza Surfers Paradise by IHG

3 restaurants, breakfast served
Exterior
Exterior
Reception
Junior Suite, 1 King Bed, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar

Explore the area

View in a map
2807 Gold Coast Highway, Surfers Paradise, QLD, 4217
  • Place, Gold Coast Convention and Exhibition Centre
    ‪17 min walk‬
  • Place, The Star Gold Coast
    ‪2 min drive‬
  • Place, Cavill Avenue
    ‪4 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪23 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Ocean View

9.8 out of 10
Exceptional
(8 reviews)
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible

8.4 out of 10
Very good
(5 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Balcony

Water view

Room, 2 Double Beds, Balcony

9.0 out of 10
Wonderful
(27 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

1 bedroom, in-room safe, desk, laptop workspace

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(22 reviews)
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • 86 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (Penthouse)

Suite, Ocean View (Penthouse) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, Ocean View (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 119 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (High Floor)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (High Floor)

9.2 out of 10
Wonderful
(20 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Room

8.8 out of 10
Excellent
(31 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(6 reviews)
  • 46 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(23 reviews)
  • 53 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View

8.2 out of 10
Very good
(27 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Pool View

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Pool View

8.0 out of 10
Very good
(16 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(6 reviews)
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Ocean View (Top Floor)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Ocean View (Top Floor)

  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Low Floor)

Suite, 1 Bedroom (Low Floor) | Room amenity

Suite, 1 Bedroom (Low Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Low Floor)

Standard Room, 2 Double Beds (Low Floor) | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Low Floor)

9.4 out of 10
Exceptional
(14 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(15 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(8 reviews)
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Surfers Paradise by IHG

Luxury hotel with 3 restaurants and bars/lounges
3 restaurants, an outdoor pool and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness centre, a coffee shop/cafe and Access to hot tub are on-site. Housekeeping is available on request.
Crowne Plaza Surfers Paradise by IHG offers 269 accommodations with espresso makers and a safe. Rooms open to furnished balconies. 55-inch LCD televisions come with digital channels. Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Crowne Plaza Surfers Paradise by IHG's great beach location. During your stay, you're just a quick walk from Broadbeach Beach. You'll find features such as free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free Wi-Fi (speed: 25+ Mbps)
  • For dining with pool views, stop by Relish Bar & Grill, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes an outdoor tennis court and a gym
  • Guests have great things to say about the value of their stay and the location
  • Just a 2-minute drive from Gold Coast Convention and Exhibition Centre and a few minutes from The Star Gold Coast
As a guest of Crowne Plaza Surfers Paradise by IHG, you'll find an outdoor pool, an outdoor tennis court, Access to hot tub, and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A terrace, a vending machine, and multilingual staff are also featured at the luxury Crowne Plaza Surfers Paradise by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Relish Bar & Grill – Overlooking the pool, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Shooey's Sports Bar – On-site restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Horizon Sky Dining – On-site buffet restaurant. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (AUD 25 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 39 for adults and AUD 19.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Horizon Sky Dining
  • Relish Bar & Grill
  • Shooey's Sports Bar

Things to do

  • Bicycles
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 26 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 39.00 for adults and from AUD 19.50 for children
  • Self-parking fee: AUD 25 per day (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Surfers Paradise
Crowne Plaza Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Crowne Plaza Surfers Paradise Hotel

Crowne Plaza Surfers Paradise by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 616 out of 1047 reviews
Rating 8 - Good. 249 out of 1047 reviews
Rating 6 - Okay. 100 out of 1047 reviews
Rating 4 - Poor. 40 out of 1047 reviews
Rating 2 - Terrible. 42 out of 1047 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Basil

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Aug 2025

10/10 Excellent

Liam

Stayed 1 night in Aug 2025

8/10 Good

Wilson

Liked: Cleanliness, staff & service, amenities
Very spacious rooms and decent quality. The only issue was the bed linen was not good, it was as hard as paper. Probably time to update.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Crowne Plaza and have stayed several times just this year. No fuss, reception staff so very very polite, helpful and courteous. We only ever stay at Crowne Plaza. Keep up the excellent service.
Stayed 2 nights in Aug 2025

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, very clean facilities
Stayed 1 night in Aug 2025

4/10 Poor

Matthew

Travelled with partner
Liked: Cleanliness
Very Disappointing stay in the room except for the view that we paid an extra $81 p/p per night for . Our 3 night stay in our room consisted of no tv working ( except SBS only) due to an internet problem that the tv needs to work and couldn’t resolve throughout our entire stay so we ended up using our own data at our cost. The aircon did not work on heating so for 2 nights we turned it off and got an oil heater the last night after having to ask twice for it to be looked at ( on separate nights). The shower was good but a lot of water leaking on the floor . The poor staff at the front desk dealt with so many complaints this weekend from a booked hotel but did not appear to hear or see any managers get involved . On checking out no apologies for the inconvenience of what was supposed to be a relaxing weekend away with no kids !! A refund to cover our data costs and lack of heating would have been great !! Given this experience we will not be returning to this hotel
Stayed 3 nights in Jul 2025

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall i was very pleased. My only criticism would be there were many selections on the menu not available, I had tried to order a burger, not available, then marinara pizza, again not available, as it’s a small menu I found the available options very limited
Stayed 2 nights in Aug 2025

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good and clea, staff friendly and helpful. No TV's were working in any rooms and no wifi due to some technical problems was not good enough for the price paid.
Stayed 1 night in Aug 2025

6/10 Okay

Sourabh

Travelled with family
Disliked: Cleanliness
The front desk was very professional and friendly but housekeeping not good enough they did not vacuuming my room and not even cleaning the mirror properly the milk that I use in the glass still stuck inside and room dining I order my food he just bring the dessert without the cream and when I call him he said it doesn’t come with cream and I told him what my order is and he said ok I will bring it the swimming pool is dirty no one cleaning the dirt and leaf was in the swimming pool and spa I wonder no one hardly use the swimming pool because it was very dirty
Stayed 3 nights in Jul 2025

10/10 Excellent

Kellie, UpperCoomera

Stayed 1 night in Jul 2025

10/10 Excellent

Jimmy

Travelled with partner
Excellent and very helpful staff, located accross the road from tram stop which we used every day, 1 stop to Broadbeach, 2 stops to Pacific Fair, we even took a trip to Brisbane on tram then train, very convenient. Our room was large and modern
Stayed 6 nights in Jul 2025

8/10 Good

Tharuka

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet was good. Walkable and Convenient
Stayed 5 nights in Jul 2025

8/10 Good

Socorro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and easy to get around and right in front of the Tram station. Parking onsite too so was convenient. We just didn't like that there was no cutlery to eat our food and a microwave but overall it was a nice place to stay at.
Stayed 1 night in Jul 2025

4/10 Poor

Vicky

Stayed 1 night in Jul 2025

4/10 Poor

Rebekah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Luka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Adrian

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Good Location and a Great sports bar

A good hotel with many positive points, friendly staff, excellent breakfast, great views, a great sports bar, nice location and a lovely pool. Rooms are a bit tired, carpets threadbare and nails sticking into your feet! But everywhere else is very good quality. It is very handy located nr the beach and next to a tram stop
Views from the balcony
Sports bar has really good food
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Stayed 4 nights in Jul 2025

10/10 Excellent

Wayne, Ascot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, everything was perfect..
Stayed 1 night in Jul 2025

6/10 Okay

Max

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Communal areas were dirty - dropped popcorn and other dirt was not cleaned for the entire 2 night stay on our floor. Room wasn’t cleaned and the excuse was that we apparently left a do not disturb sign out (which clearly wasn’t the case since it was hanging in the inside of the door).
Stayed 2 nights in Jul 2025

4/10 Poor

Kevin

Stayed 1 night in Jul 2025

8/10 Good

Paula

Stayed 3 nights in Jul 2025

8/10 Good

ADITHYA

Liked: Cleanliness, staff & service
.
Stayed 1 night in Jul 2025