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Nightelier Mermaid Waters

3.5 star property
VIP Access

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Photo gallery for Nightelier Mermaid Waters

Outdoor pool, pool loungers
Bar (on property)
Studio Family | Terrace/patio
Front of property – evening/night
Property entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Business services

Explore the area

View in a map
Cnr Markeri Street & Sunshine Boulevard, Mermaid Waters, QLD, 4218
  • Place, Pacific Fair Shopping Centre
    ‪17 min walk‬
  • Place, The Star Gold Coast
    ‪3 min drive‬
  • Place, Gold Coast Convention and Exhibition Centre
    ‪3 min drive‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Studio Family

Studio Family | In-room safe, soundproofing, iron/ironing board, free WiFi

Studio Family

9.4 out of 10
Exceptional
(13 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Studio Family Spa

Studio Family Spa | In-room safe, soundproofing, iron/ironing board, free WiFi

Studio Family Spa

9.0 out of 10
Wonderful
(4 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Studio King

In-room safe, soundproofing, iron/ironing board, free WiFi

Studio King

9.2 out of 10
Wonderful
(77 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Twin Queen

Studio Twin Queen | In-room safe, soundproofing, iron/ironing board, free WiFi

Studio Twin Queen

8.8 out of 10
Excellent
(20 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mermaid Suite

Mermaid Suite | In-room safe, soundproofing, iron/ironing board, free WiFi

Mermaid Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed

View all photos for Accessible Studio King

Accessible Studio King | In-room safe, soundproofing, iron/ironing board, free WiFi

Accessible Studio King

9.0 out of 10
Wonderful
(12 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio King or Twin Single

In-room safe, soundproofing, iron/ironing board, free WiFi

Studio King or Twin Single

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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Exterior
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About this property

Nightelier Mermaid Waters

Hotel with a golf course, near The Star Gold Coast
This hotel features a golf course, an outdoor pool and a restaurant. Free buffet breakfast and free self parking are also provided. Other amenities include a bar/lounge, concierge services and dry cleaning.
Nightelier Mermaid Waters offers 104 accommodations with a safe and free newspapers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.
Guests can play rounds at the 9-hole golf course. Other recreational amenities include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Nightelier Mermaid Waters gets high marks from our customers. During your stay, you'll be within walking distance of Pacific Fair Shopping Centre. You'll find features such as free self-parking, plus an outdoor pool and a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a golf course
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 3-minute drive from The Oasis and a few minutes from The Star Gold Coast
Nightelier Mermaid Waters offers its guests a golf course and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily.

Barbecue grills, an arcade/games room, and tour/ticket assistance are also featured at Nightelier Mermaid Waters. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Gold Coast hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Brasserie – This family restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi

Parking and transport

  • Free covered self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie

Things to do

  • 9-hole golf course
  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Children's games
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper

Food and drink

  • Limited room service

More

  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mermaid Waters Quality Hotel
Quality Hotel Mermaid Waters
Quality Mermaid Waters
Quality Hotel Mermaid Waters Gold Coast
Quality Inn Mermaid Waters
Quality Hotel Mermaid Waters
Mermaid Waters Hotel by Nightcap Plus Hotel
Mermaid Waters Hotel by Nightcap Plus Mermaid Waters
Mermaid Waters Hotel by Nightcap Plus Hotel Mermaid Waters

Nightelier Mermaid Waters Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 571 out of 1010 reviews
Rating 8 - Good. 332 out of 1010 reviews
Rating 6 - Okay. 67 out of 1010 reviews
Rating 4 - Poor. 25 out of 1010 reviews
Rating 2 - Terrible. 15 out of 1010 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Emma

Liked: Cleanliness, staff & service
The hotel was lovely, room fantastic value. However was caught off guard however with it being attached to a tavern style venue which was off putting. The other downside was the lack of sound proofing of the hotel rooms. When other visitors are in there rooms at 2am and talking loudly, it sounds like they are next to you in your room. Made for 2 nights of minimal sleep unfortunately. .
Stayed 2 nights in Oct 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The brekky was perfect to set me up for my walk to Pacific Fair shopping center. Room was great - beds and pillows very comfortable. The Netflix in my room didn't want to work, but staff have assured me it will be fixed. I didn't need it anyway because I entertained myself in the pool, and with free to air telly. Enjoyed my stay, and will recommend to friends and stay again myself.
Had the pool to myself - the water running off the end of the slide was better than a massage!
Pool area including lounges (some covered for sun protection) and QR codes for food/drink service.
Breakfast was just right.
IMAX theater experience at Pacific Fair shopping centre.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jannelle Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was wonderful. A huge array of options and all scrumptious. Hot water takes a very long time to heat up though.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sebastian

Stayed 2 nights in Sep 2025

8/10 Good

Keith

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Beds were not great, but I was surprised how nice this place is. Long corridor to my room. Very peaceful
Stayed 5 nights in Sep 2025

10/10 Excellent

Chamodi Jayathri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was good and loved the outdoor pool area.
Stayed 3 nights in Sep 2025

8/10 Good

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great value, when a breakfast is included in the room price. Would definitely stay here again.
Stayed 1 night in Sep 2025

8/10 Good

SHIV

Liked: Cleanliness
Disliked: Staff & service
Staff behaviour to be improved. Breakfast found quality to be improved Cleaning to be improved Lack of coffee and toast machine
Stayed 1 night in Sep 2025

6/10 Okay

Lennon

Business traveller
Disliked: Cleanliness
Breakfast was good, the room was average, but the cleanliness was disappointing. There were hairs on the tub when I got in the room, and for the two weeks I was there housekeeping never removed the hairs. The windows had thick spider webs that were there for ages. The bathroom towels stunk. I would not stay there again.
Stayed 12 nights in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice clean place to stay. Very convenient having great room service options.
Stayed 1 night in Sep 2025

8/10 Good

Dave, Mooloolaba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 1 night in May 2025

10/10 Excellent

Riah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic customer service, always a treat to stay there. Beds are so comfortable was hard to leave.
Stayed 1 night in Sep 2025

8/10 Good

Bevan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes - Staff was very friendly , welcoming and accomadating to our needs. Comfy beds , clean linen and clean towels provided daily. Breakfast was always good and once again friendly smiling kitchen staff.
Stayed 4 nights in Sep 2025

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean, spacious room, quiet area. Super comfortable bed!
Stayed 2 nights in Aug 2025

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with breakfast provided
Stayed 3 nights in Aug 2025

10/10 Excellent

Jay

Stayed 1 night in Sep 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
Stayed 1 night in Sep 2025

8/10 Good

Erin

Stayed 2 nights in Sep 2025

10/10 Excellent

rupert

Stayed 1 night in Sep 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind friendly staff, free drink and buffet breakfast included and accommodated us at the last minute
Stayed 1 night in Aug 2025

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Geoffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised and will stay there again by choice. It was great value, the breakfast included was a great quality. The staff are very friendly. The pool is central but in a private location not like others where you are on display from the dining areas. The room was very big. Inside and out, it spacious and well laid out. Everything you want is there and is very handy to Pacific Fair, the casino, etc.
Stayed 1 night in Sep 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Old beds
Stayed 1 night in Sep 2025