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Novotel Surfers Paradise

4.5 star property

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Photo gallery for Novotel Surfers Paradise

Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout curtains
A swimming pool with lounge chairs and umbrellas, surrounded by high-rise buildings.
View from room
Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout curtains
A modern interior with a central bar, seating area, and a spiral staircase.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Place, Chevron Renaissance
    ‪5 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room, Multiple Beds (Family)

A modern hotel room with a large bed, a chair, a desk, and a view of a building through a large window.

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a nightstand, a lamp, and a view of the city through large windows.

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(73 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a seating area, a TV, and a view of the city.

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(11 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(47 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Ocean View

A modern hotel room with a large bed, a chair, a desk, and a view of a building through a large window.

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(42 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Ocean View

A hotel room with two beds, a desk, a chair, a TV, and a large window with a view.

Deluxe Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(37 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Ocean View

A hotel room with a large bed, a desk with a chair, a small table, and a view of the sea through a balcony.

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(23 reviews)
  • Partial ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Ocean View

A hotel room with a large bed, a desk with a lamp, a chair, and a view of the ocean through floor-to-ceiling windows.

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(56 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(36 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds (Family)

A hotel room with a large bed, a desk with a lamp, a chair, and a balcony with a view.

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(39 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, bedside tables, a wardrobe, and a mirror.

Superior Room, 1 King Bed

8.4 out of 10
Very good
(34 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk with a lamp, a chair, and a balcony with a view.

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Penthouse, 4 Bedrooms

  • Ocean view
  • Sleeps 8
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

View from property
Mantra Legends Hotel
Surfers Paradise
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.2 out of 5, Very good, 1,001 reviews
The price is CHF 95
includes taxes & fees
26 Jul - 27 Jul
Mantra Legends Hotel

About this property

Novotel Surfers Paradise

Guests of this beach hotel will appreciate convenient on-site amenities such as a hot tub and a fitness centre. Housekeeping is available on request.
Novotel Surfers Paradise offers 408 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.

Children aged under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the comfortable beds at Novotel Surfers Paradise. During your stay, you'll be connected to a shopping centre and just a quick walk from Cavill Avenue. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court and a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Cavill Avenue and 3 minutes on foot from Surfers Paradise Beach
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a hot tub, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.
BLVD Cafe & Bar – This café serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
On-site venue No. 2 – This restaurant only serves breakfast. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 27 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 20 2026 to June 25 2026 (dates subject to change):
  • Hot tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 13 July to 17 September:
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self-parking fee: AUD 27 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 652 out of 1513 reviews
Rating 8 - Good. 430 out of 1513 reviews
Rating 6 - Okay. 254 out of 1513 reviews
Rating 4 - Poor. 94 out of 1513 reviews
Rating 2 - Terrible. 83 out of 1513 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

SHABNAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Helpful staff
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Gurpreet

Liked: Cleanliness, amenities, property conditions & facilities
best place to stay
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Great beds great location and friendly staff would book and stay again 😊
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Quang Dinh

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay , excellent breakfast
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Dimuth Priyadarshana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean room, friendly staff, and a relaxing pool area. The spa was warm and comfortable. Would definitely stay again.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel perfect location in middle of surfers very close to beach and shops / restaurants. Little fine gym and pool... room with seaview is fantastic
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walk to all sightseeing places and restaurants.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Neha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Brett

Liked: Cleanliness, amenities, property conditions & facilities
Great location and rooms were very clean with staff being very helpful.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Cooper

Liked: Cleanliness, amenities, property conditions & facilities
Clean, close to beach and all things Gold Coast. Excellent friendly staff, perfect romantic get away.
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
Friendly staff, clean room, great location.
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast option
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views,and location Close to everything Clean and good facilities Bed was on castors and kept moving around as it was on a hard floor…was a bit annoying.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Shailender Reddy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, very good breakfast and friendly staff.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Behiye

Liked: Cleanliness, property conditions & facilities
Room was clean had a beautiful view and all staff were nice and helpful
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, bed was super comfortable and the view was amazing seeing both the city and ocean at once. The complimentary treats were greatly appreciated. Customer service was also great - staff is very friendly amd helpful, and the location was perfect.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay. Would definitely stay again!!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, location is awesome and service staff were very helpful
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

MANISHKUMAR

Liked: Cleanliness, amenities, property conditions & facilities
Nice location, service.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness
Good breakfast with some variety 👍
Stayed 11 nights in Mar 2026
Verified

10/10 Excellent

Arjun

Liked: Cleanliness, amenities, property conditions & facilities
Great stay, room was clean and in good condition. Great views.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Jake

Liked: Cleanliness, amenities
I was very surprised how much I loved my stay , incredible view from my room, Thanku Ly for checking me in she was incredible . Buffet breakfast was great, the demographic who stay at the hotel are abit gross but overall great stay.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Jeungmin

Liked: Staff & service
Breakkfast was good. Outlook was good.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Hesham

Liked: Cleanliness, property conditions & facilities
Room was very clean, fantastic view, staff were very friendly, check in/out was smooth
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Oksana

Liked: Property conditions & facilities
We loved our stay!
Stayed 6 nights in Oct 2025

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