See all properties

Novotel Surfers Paradise

Property class: 4.5

Choose dates to view prices

Photo gallery for Novotel Surfers Paradise

A modern living room with a large window overlooking the ocean, a sofa, a coffee table, and a TV mounted on the wall.
A modern cafe with round tables and black chairs, a central bar area, and hanging plants.
A modern interior with a central bar, seating area, and a spiral staircase.
A beachfront hotel with a pool, beach access, and a view of the ocean.
A swimming pool with lounge chairs and umbrellas, surrounded by high-rise buildings.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Slingshot
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room, Multiple Beds (Family)

A modern hotel room with a large bed, a chair, a desk, and a view of a building through a large window.

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a nightstand, a lamp, and a view of the city through large windows.

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a large window with a view of buildings.

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(17 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, a large window with curtains, a balcony, and a city view.

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(76 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a seating area, a TV, and a view of the city.

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(11 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a large window with a view of buildings.

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(48 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Ocean View

A hotel room with a large bed, a desk, a television, and a view of the city.

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Ocean View

A modern hotel room with a large bed, a chair, a desk, and a view of a building through a large window.

Deluxe Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(43 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Ocean View

A hotel room with a large bed, a smaller bed, a TV, and a wooden floor.

Deluxe Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(37 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Ocean View

A hotel room with a large bed, a desk with a chair, a small table, and a view of the sea through a balcony.

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(23 reviews)
  • Partial ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Ocean View

A hotel room with a large bed, a desk with a lamp, a chair, and a view of the ocean through floor-to-ceiling windows.

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(57 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds, Ocean View

A hotel room with two beds, a desk, a TV, and a view of the ocean.

Superior Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(37 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds (Family)

A hotel room with a large bed, a desk with a lamp, a chair, and a balcony with a view.

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(41 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, bedside tables, a wardrobe, and a mirror.

Superior Room, 1 King Bed

8.4 out of 10
Very good
(35 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk with a lamp, a chair, and a balcony with a view.

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Penthouse, 4 Bedrooms

A modern living room with a large window overlooking the ocean, a sofa, a coffee table, and a TV mounted on the wall.

Penthouse, 4 Bedrooms

  • Ocean view
  • Sleeps 8
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

A modern living room with a large window, a sectional sofa, a round coffee table, and a dining area with chairs and a table.
Voco Gold Coast
Surfers Paradise
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,008 reviews
The price is CHF 100
includes taxes & fees
7 Sept - 8 Sept
Voco Gold Coast

About this property

Novotel Surfers Paradise

Guests of this beach hotel will appreciate convenient on-site amenities such as a hot tub and a fitness centre. Housekeeping is available on request.
Novotel Surfers Paradise offers 408 accommodations with a safe and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.

Children aged under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the comfortable beds at Novotel Surfers Paradise. During your stay, you'll be connected to a shopping centre and just a quick walk from Surfers Paradise Beach. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court and a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Cavill Avenue and 3 minutes on foot from Surfers Paradise Beach
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a hot tub, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.
BLVD Cafe & Bar – This café serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
On-site venue No. 2 – This restaurant only serves breakfast. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 27 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from October 5 2026 to December 12 2026 (dates subject to change):
  • Hot tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 13 July to 17 September:
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self-parking fee: AUD 27 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 639 out of 1490 reviews
Rating 8 - Good. 426 out of 1490 reviews
Rating 6 - Okay. 246 out of 1490 reviews
Rating 4 - Poor. 97 out of 1490 reviews
Rating 2 - Terrible. 82 out of 1490 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay, amazing location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Trav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff helpful and beautiful room
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Khalood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms amazing location
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful.staff and comfy room
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Room had a great view
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

evate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and clean
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Elena

Liked: Cleanliness, staff & service, amenities
the Novotel is all about location and this hotel is smack bang in the middle of surfers with great views and easy accessibility to public transport
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, amenities
Lovely views and convenient location
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

rebecca dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room little outdated friendly staff 100% recommened
Stayed 2 nights in May 2026
Verified review

8/10 Good

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, freshly renovated and clean. Views were even more amazing.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the shopping precinct and the many differnet restaurants around the hotel was excellent... almost too many to choose from.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've always enjoyed my stay here ... I love the proximity to Cavill Avenue and the beach ... just convenient ! Staff are good and the hotel itself has superb cleab amenities 😁
Stayed 3 nights in May 2026
Verified review

8/10 Good

SHABNAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Helpful staff
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with some nice compliments, awesome view, staff lovely. Loved my stay!!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff great, fantastic location. Only downside is parking it cost extra.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

dave

Liked: Cleanliness, staff & service, amenities
It was well priced and was happy what I got for my money
Stayed 3 nights in May 2026
Verified review

8/10 Good

Peter

Room was clean and staff were friendly and helpful
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Gurpreet

Liked: Cleanliness, amenities, property conditions & facilities
best place to stay
Stayed 5 nights in Feb 2026
Verified review

2/10 Terrible

Viral Rasiklal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff members were great
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Great beds great location and friendly staff would book and stay again 😊
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Quang Dinh

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay , excellent breakfast
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a friendly welcome & got a room upgrade ,room was wonderfull ,cleaned each day & fabulous sea view. Breakfast was perfect so much choice & great times 6.30-10am Even thou pool wasnt open till 4pm due to renovations ,we could use another at sister hotel . Thankyou a great stay & location.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tube were amazing. The temperature of the pool was amazing as it is heated. We had so much fun swimming with the the kids for a long time.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Dimuth Priyadarshana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean room, friendly staff, and a relaxing pool area. The spa was warm and comfortable. Would definitely stay again.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

PRANISH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better location
Stayed 5 nights in Apr 2026

Hotels

Flights

Cars

Packages