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The Star Grand at The Star Gold Coast

5.0 star property

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Photo gallery for The Star Grand at The Star Gold Coast

Outdoor pool, open 6 AM to 9 PM, pool umbrellas, pool loungers
Terrace/patio
Exterior detail
6 restaurants, lunch, dinner served; Italian cuisine
Club Suite | Premium bedding, pillow-top beds, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
8 Casino Drive, Broadbeach, QLD, 4218
  • Place, The Star Gold Coast
    ‪2 min walk‬
  • Place, Pacific Fair Shopping Centre
    ‪3 min walk‬
  • Place, Gold Coast Convention and Exhibition Centre
    ‪7 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪23 min drive‬

Room options

View all photos for Superior Deluxe Twin Room

Superior Deluxe Twin Room | Premium bedding, pillow-top beds, in-room safe, desk

Superior Deluxe Twin Room

8.6 out of 10
Excellent
(125 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Deluxe King Room

Superior Deluxe King Room | Premium bedding, pillow-top beds, in-room safe, desk

Superior Deluxe King Room

8.8 out of 10
Excellent
(116 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Balcony Deluxe King Room

Corner Balcony Deluxe King Room | View from room

Corner Balcony Deluxe King Room

8.6 out of 10
Excellent
(17 reviews)
  • 32 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Balcony Deluxe Twin Room

Corner Balcony Deluxe Twin Room | View from room

Corner Balcony Deluxe Twin Room

  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive King Room

Executive King Room | Premium bedding, pillow-top beds, in-room safe, desk

Executive King Room

9.0 out of 10
Wonderful
(15 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | Premium bedding, pillow-top beds, in-room safe, desk

Executive Twin Room

9.2 out of 10
Wonderful
(10 reviews)
  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for King Terrace Suite

King Terrace Suite | Premium bedding, pillow-top beds, in-room safe, desk

King Terrace Suite

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Terrace Suite

Ocean Terrace Suite | Premium bedding, pillow-top beds, in-room safe, desk

Ocean Terrace Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 113 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite

Club Suite | Premium bedding, pillow-top beds, in-room safe, desk

Club Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 81 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

The Star Grand at The Star Gold Coast

Luxury hotel connected to the convention centre in Gold Coast with 6 restaurants
6 restaurants, an outdoor pool and 6 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness centre, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
The Star Grand at The Star Gold Coast offers 592 accommodations with espresso makers and a safe. Pillowtop beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay-per-view films.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers. This Gold Coast hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of The Star Grand at The Star Gold Coast's great location. During your stay, you'll be connected to the convention centre and just a quick walk from The Star Gold Coast. Free WiFi in public areas, 6 restaurants and 6 bars are available.
  • Free WiFi
  • Enjoy Italian cuisine with pool views at Cucina Vivo, one of the property's 6 restaurants and 6 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the 2 hot tubs
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • 9 minutes by foot from Pacific Fair Shopping Centre and a 5-minute drive from Slingshot
The Star Grand at The Star Gold Coast offers its guests 2 hot tubs, an outdoor pool, and a fitness centre. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 17513 square feet (1627 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the luxury The Star Grand at The Star Gold Coast. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Gold Coast hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Cucina Vivo – Overlooking the pool, this restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Kiyomi – Overlooking the pool, this fine-dining restaurant specialises in Korean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Garden Kitchen & Bar – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Nineteen at The Star – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Uncle Su at The Star – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Parking on site (AUD 20 per night)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 39.90 for adults and AUD 19.90 for children
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cucina Vivo
  • Garden Kitchen & Bar
  • Kiyomi
  • Nineteen at The Star
  • Uncle Su at The Star

Things to do

  • 2 hot tubs
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (17,513 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 21 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The property charges 1.85 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 39.90 for adults and from AUD 19.90 for children
  • Self-parking fee: AUD 20 per night
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6 AM to 9 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Gold Coast Jupiters
Gold Coast Jupiters Hotel
Jupiters Casino Gold Coast
Jupiters Casino Gold Coast Broadbeach
Jupiters Casino Hotel Gold Coast
Jupiters Gold Coast
Jupiters Hotel
Jupiters Hotel & Casino Gold Coast
Jupiters Hotel & Casino Gold Coast Broadbeach
Jupiters Hotel Gold Coast
Broadbeach Conrad
Conrad Broadbeach
Conrad Hotel Jupiters
Jupiters Hotel Casino Gold Coast Broadbeach
Jupiters Hotel And Casino Gold Coast
Star Gold Coast Broadbeach
Star Grand Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel
The Star Grand at The Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel Broadbeach

The Star Grand at The Star Gold Coast Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 564 out of 1020 reviews
Rating 8 - Good. 231 out of 1020 reviews
Rating 6 - Okay. 125 out of 1020 reviews
Rating 4 - Poor. 66 out of 1020 reviews
Rating 2 - Terrible. 34 out of 1020 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dominik

Lovely rooms and great facilities! Would return for sure. Great for kids too.
Stayed 3 nights in Oct 2025

6/10 Okay

John

Liked: Cleanliness
Thought the aircon was struggling as it was pretty stuffy in the room
Stayed 2 nights in Oct 2025

10/10 Excellent

Gabriella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 1 night in Sep 2025

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly and efficient staff
Stayed 3 nights in Oct 2025

4/10 Poor

Aaron

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location is amazing. Staff was great. Rooms are unfortunately small, stuffy, lack ventilation and are quite outdated. I had broken light switches and a lot of dirt and dust visible while in the shower. But love the ease of access everywhere onsite
Stayed 2 nights in Oct 2025

6/10 Okay

Betel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
clean room
Stayed 2 nights in Oct 2025

2/10 Terrible

Paul G

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a number of staff stay there this past week for a conference near by. We received many complaints. They didn’t service my room even though i pressed the service button in the morning. Out of x 4 nights it was serviced once. They didn’t give any replacements of anything except a soap bar, rubbish bins weren’t emptied… Concierge team were wonderful... we wanted a meeting room for 1.5 hours and they wanted to charge $700 which was apparently half price - yet there were no people anywhere near any of the meeting rooms… even the ironing board was broken... The CEO did not appreciate the entrance roof view on the non-sea side of Level 6. When something was left in the room after check out - wasn't allowed to retrieve it, had to send someone back there hours later only. We do many conferences across the world and send staff to many places... We were told by our CEO..... Frankly never want to stay there again please
Stayed 4 nights in Sep 2025

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, amenities
Close to everything
Stayed 6 nights in Sep 2025

4/10 Poor

Veronica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering this is a 5 star hotel it was very disappointing. The staff were not very polite. The check in was poor with no explanation on anything just handed the keys. The room service food wasn’t cooked properly. The parking situation is terrible and staff rude when asking regarding tickets. There should be allocated spots for guests instead drove around for 30mins trying to find a carpark. Very disappointing.
Stayed 1 night in Oct 2025

6/10 Okay

Sohrab

Stayed 1 night in Oct 2025

4/10 Poor

Adrian

Travelled with family
Disliked: Amenities, property conditions & facilities
..
Stayed 7 nights in Sep 2025

6/10 Okay

David

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
V
Stayed 2 nights in Oct 2025

4/10 Poor

Tegan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No explanation of parking sat in line up to be told to just go underneath then come up to check in, when you come in to check in there’s no signage I where check in is At checkin asked for ID for checkin , again none of this was explained when booked luckily I had ID in phone. Just poorly done for what should be a 5 star hotel and expensive
Stayed 1 night in Oct 2025

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness
The room was nice,clean and comfortable, we paid for breakfast and that was a disaster,waited 1/2 hour just to get in line and the food was disgusting. Very disorganised, we did not go to breakfast the next morning not wanting to eat there.
Stayed 2 nights in Sep 2025

10/10 Excellent

Rebeca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Star Hotel delivers exactly what its name suggests - a polished experience with warm service and a touch of luxury. Rooms are clean, spacious, and well-appointed, while the staff go above and beyond to make you feel welcome. The restaurants offers delicious meals with plenty of variety, and the location makes it easy to explore the city. A perfect stay for both business and leisure. ⭐⭐⭐⭐⭐
Stayed 1 night in Sep 2025

8/10 Good

John

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Tania

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools were amazing. Room was super clean and had everything we needed. Would highly recommend.
Stayed 1 night in Sep 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Kathrine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a city view. Excellent location across the road from Pacific Fair.
Stayed 3 nights in Sep 2025

10/10 Excellent

kristyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed and lovely hinterland view
Stayed 1 night in Sep 2025

8/10 Good

SANG KYUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Liked: Amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Dining was great. Casino was great. Only negative was that the parking has a low limit for big cars so that took us a while to work out but the concierge helped us out. And even though you’ve paid a lot for the room then you get stung with $20 for parking. Other than that it was a lovely weekend
Stayed 1 night in Sep 2025

8/10 Good

Maura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Concierge at the front was sensational!
Stayed 1 night in Sep 2025