10/10 Excellent
Tracy
4 Jun 2025
The property was an excellent place to stay. However, it was very confusing receiving communication from the property about the check-in process after booking. They provided a link, but it didn't work. They provided a phone number, but don't tell you that you need to use WhatsApp to contact them. They did not have an email option to contact them, which they should have. When I could not reach the property, I contacted Expedia's help desk, who initially was unable to contact them. After more than 20 minutes, the property finally responded. They needed to communicate only through WhatsApp. Once we understood that, we reached out on WhatsApp and everything went very smoothly after that. The check-in also went smoothly once we were able to contact the property and received the information how to access the property electronically. They should make clear that bookers need to have WhatsApp to communicate with them and they should provide instructions as to how to obtain check-in information. Other than that issue, I would highly recommend the property because it is an easy 10 minute walk to the train station - which was wonderful and the property was beautiful and very new, modern and clean.
Tracy
Stayed 1 night in May 2025