I will first start by saying the location of this property is perfect. Right next to restaurants/bars all within walking distance. The problem was with the person managing property. There was no wine or beach towels that are stated in the amenities. There was also no soap shampoo body soap or conditioner as stated as well. Also they left the last persons garbage in the condo with cigarettes and cigarette butts in it. When I called the management company they said I was being rude. It took over 4 hours for someone to come and I couldnât shower before my event due to that. I would not recommend booking with this company. I did ask for compensation for my stay and havenât heard back. I also had to call 5x to get someone to come out and drop off toiletries which was stated on the list to be provided.
Iâm sure there is a call log. I spent my entire weekend on the phone and being texted from someone or another about all my concerns. A urine specime (biological waste) left in bathroom for my kids to pick up and no cleaning completed. Alerted and was sent out till after 8 pm. So no we drove over 8 hours and had no where to go and had to deal with bio waste and beds with debris
Grand Haven has always been a favorite weekend spot for us. This was the first time we stayed downtown and it was perfect! You canât beat the location and the place is charming! We hope to come back next year!