Urban Leisure Hotel propose de nombreux services de choix comme un jardin. Le Wi-Fi est disponible gratuitement dans les espaces communs. Un parking en libre-service est disponible.
Arrived at 1am, got to the room and found it was not what we had booked. The room we required was not available. The shower only had one temperature and that was scolding hot so couldnât be used. After speaking to reception (whom the staff were lovely couldnât fault them) they was unable to provide us a different room that night but managed to change us to a family room for our second night stay. Rooms are dated, beds were comfortable.
Came later in the evening so didnât have a chance to really look round outside. The rooms are big slightly dated but clean the bathroom is excellent.
free parking - impressive reception area - but carpet quality is poor in hallways. Our room was decent size with TV and shower area [all looks new] and the room was pleasantly cool as the temp outside was 30C and there is no air con in the room. Bed was comfortable and we had a good night's sleep. At ÂŁ63 for the night we thought it very good value.
The only down side is that there is no on site restaurant for evening or breakfast but there is a restaurant nearby.
We have stayed at this hotel a few times . We have always had a good experience. The thing that lets this hotel down is how scruffy it is around the hotel.
The Urban Leisure Grantham has so much potential and at first glance looks smart and welcoming but in truth there is very little attention to detail paid to fixtures and fittings and despite reporting a significant safety issue immediately upon checking in, this had still not been resolved two days later when checking out.
Plug socket damaged - unsafe and risk of electrocution.
Key card door lock not functional.
âDoubleâ bed was two singles of differing heights pushed together.
Chair useless as bottom had fallen out of it.
Table wonky with the top loose.
Fan promised by receptionist on hottest day of the year never materialised.
âDamage must have been caused by previous occupantsâ is only valid so far!
Starting with the positives... great customer service... front desk super friendly. Clean property and temp control fine. Down sides... room is pretty dated and the bed is pretty soft. For the money not too bad.
Hotel is what it is. Rather dated but clean and perfunctory. Perfect for a stopover to break a journey. No breakfast or other food available. Bathroom and bedroom were clean. Bed not very comfortable: mattresses old and worn. If you're not expecting anything flashy it is fine.
The room was spacious & comfortable.
Bed very comfortable.
Bathroom sink could have been cleaned better, but the rest of it was clean.
It would have been better if we could have had breakfast there & the outside garden was available to sit in.
All the staff were excellent & we would stay again.
Staff were very friendly and helpful.
My room was very clean, well equipped with everything I could have needed. Quiet, a comfortable bed and a great powerful shower!
Free parking. Very accessible, very affordable,
The only downside was no food but there was a lovely restaurant just a few minutes walk up the road.
Would definitely stay again :)
Staff were excellent and professional. They made us feel very welcoming.
Yes, its a bit dated but the rooms are clean, big, and the bed was comfortable.
The bathroom looked new and the shower was amazing
Looks very very run down from outside but rooms were comfortable and clean. Staff very friendly. My only downside was I was charged three times for my stay