4/10 Poor
Ashley
Travelled with family
31 May 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
When we checked in the lady at the desk was super. Very kind and friendly. At 8pm at night when we returned from dinner she stated she’d been there since 6am. That’s crazy to have an employee work that long and no managers on duty. We had a few issues, and there was no manager there. There was no remote for the tv and we had to go back downstairs to get one. The room needed to be vacuumed. There was stuff on the carpet that would stick to your feet if you didn’t wear shoes. The bed & sheets were clean, but that was it. The smoke detector was in a bathroom drawer and the closet area smelled like smoke. The tub/shower was slippery to stand in, but had mildew on the side edges and you could feel scum on the side of the tub. Definitely don’t take a bath. The toilet was so low you’d think it was for a child. The mirror was also very low and the large drawer had no bottom. The bed was not comfortable at all and you could hear loud traffic at 6am waking us up. I asked to talk to a manager Thurs, Fri & Sat and there was not ever one present. Friday night we were up for an hour around 3am due to loud noise from another room. It sounded like people were throwing things. I’d received a text to reply if we needed anything, but the mgr never replied. This was rated 8.0 very good, but it was definitely not the 3 days we were there. Rating the fair would be exceptionally generous. Not worth half the money it cost.
Ashley
Stayed 2 nights in May 2025