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Hakone Airu

4.0 star property
VIP Access

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Photo gallery for Hakone Airu

A woman in a hot tub with a mountain view.
Property video
A modern bathroom with a stone wall, a large window, and a view of a mountainous landscape.
Front of property
A spacious lobby with a reflective floor, large windows, and a decorative wall.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
499-1 Yumoto, Hakone, Kanagawa, 250-0311
  • Place, Hakone Hot Springs
    ‪1 min walk‬
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Toy Museum
    ‪10 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Mountain View Japanese-Style Room Upper Floor

A stone sculpture in a water feature, a glass railing, and a mountainous backdrop.

Deluxe Mountain View Japanese-Style Room Upper Floor

  • Sleeps 4
  • Free Wi-Fi

View all photos for Superior Mountain View Japanese-Style Room Middle Floor

A traditional Japanese room with tatami flooring, a low table, and woven chairs.

Superior Mountain View Japanese-Style Room Middle Floor

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Mountain View Japanese-Style Room Lower Floor

A modern bathroom with a large window, a stone sculpture, and a view of a mountainous landscape.

Standard Mountain View Japanese-Style Room Lower Floor

  • Sleeps 4
  • Free Wi-Fi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate bathtub and shower, spring water bathtub, free toiletries

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

9.6 out of 10
Exceptional
(15 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

A traditional Japanese room with tatami flooring, a low table, and cushions.

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

A traditional Japanese room with tatami flooring, a low table, and cushions.

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

A black grill with raw meat and vegetables.

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

A black grill with raw meat and vegetables.

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

A black grill with raw meat and vegetables.

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Standard Room_Dinner Included _, Non Smoking, Mountain View 2F,Check out 9am, Open-air bath

A table with two plates of food, one with meat and vegetables, and the other with cheese and fruit.

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F,Check out 9am, Open-air bath

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking, Mountain View 3F - Dinner Included, Check out 9am, Open-air bath

A table with two plates of food, one with meat and vegetables, and the other with cheese and fruit.

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, Check out 9am, Open-air bath

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, Check out 9am, Open-air bath

A table with two plates of food, one with meat and vegetables, and the other with cheese and fruit.

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, Check out 9am, Open-air bath

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

A traditional Japanese room with tatami flooring, a low table, and cushions.

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

A traditional Japanese room with tatami flooring, a low table, and cushions.

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

A traditional Japanese room with tatami flooring, a low table, and cushions.

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

A seafood platter with a lobster on a blue plate.

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

A plate of grilled lobster tails with lemon wedges and green onions.

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

A seafood platter with a lobster on a blue plate.

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

A plate of grilled lobster tails with lemon wedges and green onions.

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

A seafood platter with a lobster on a blue plate.

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

A plate of grilled lobster tails with lemon wedges and green onions.

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

A woman in a hot tub with a mountain view.

New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

A traditional Japanese room with tatami flooring, a low table, and cushions.

New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

A room with a view of a mountain, a chair with cushions, and a glass door leading outside.

New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Room service – dining

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service – dining

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service – dining

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

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About this property

Hakone Airu

This ryokan features a restaurant, a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free valet parking are also provided. Additionally, spa services, concierge services and gift shops/newsstands are on-site.
Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down duvets. 55-inch LCD televisions come with digital channels. Bathrooms include a separate bath and shower, spring water baths, slippers and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.

Our customers tell us that they can't get enough of the helpful staff at Hakone Airu. During your stay, you're just a quick walk from Sounji Temple. Enjoy features like free WiFi in public areas and free valet parking, plus a restaurant.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking, self-parking and extended parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a gift shop and multilingual staff
  • On-site recreation includes hot springs
  • Steps from Hakone Hot Springs and 10 minutes by car from Odawara Castle
  • Bus station shuttle and local-area shuttle service available for a fee
Hakone Airu offers its guests hot springs. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at the business-friendly Hakone Airu. An area shuttle within 1 kilometres and a bus station shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 8:30 AM.
On-site venue – This diner specialises in Japanese cuisine and serves breakfast and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 1 kilometres
  • Bus station shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 8:30 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal
  • Tea service

Things to do

  • 2 hot springs
  • Designer stores
  • Shopping

Family friendly

  • Baby bath
  • Children's dinnerware
  • DVD player
  • High chair
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • In the mountains
  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM - 9:00 AM
  • Hot springs water temperature - 40 ºC
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free extra futon

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Geta (wooden sandals)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: JPY 3300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking, access to the public bath facility and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as meals.

We should mention

  • Hot springs access available from 3:00 PM to 9:00 AM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos will be required to follow specific instructions when using the on-site public bathing facilities; more details are available at check-in.

Property is also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Hakone Airu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 598 out of 829 reviews
Rating 8 - Good. 141 out of 829 reviews
Rating 6 - Okay. 57 out of 829 reviews
Rating 4 - Poor. 22 out of 829 reviews
Rating 2 - Terrible. 11 out of 829 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was delicious, staff was kind
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, beautiful place, lovely staff. Very relaxing and enjoyed every moment.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful traditional style hotel, onsen in the balcony, central location, beautiful area close to all the great sightseeing.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Cassandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, food provided, staff, and ambience were perfect.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent meals
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jerika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most relaxing part of our trip. Wish i stayed longer!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean, staff were very friendly and the food was amazing. Would stay here again, loved the private onsen.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the private bath and the accommodations while we were there. The staff was extremely friendly as well. Unfortunately, I was not there long enough to take advantage of the spa or bar but perhaps next time :)
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. Loved the private bath (spa)!
Private bath (spa)
Room we booked
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lisa and Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Ryokan was outstanding. It was peaceful and stylish while also feeling authentic and very Japanese. We loved the private hot spring bath on our balcony and really enjoyed dressing in kimonos for dinner. I highly recommend this Ryokan
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alixandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel. Loved the private onsen and kaiseki meals. Very relaxing! Not far from the station.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

SHARI

Liked: Cleanliness, staff & service, amenities
The staff was extremely nice and helpful. The hotel itself is beautiful and I loved our private onsen.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Hakone with private Onsen. Excellent location, breakfast and great staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic. Room was clean, staff exceptionally friendly, food was amazing. There really wasn't anything to not like. Very much appreciated having a private onsen.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Amenities were amazing. Loved the private onsen
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Zixun

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing, dinner was fantastic. Staff was wonderful. Overall great experience!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lizeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was highly incredible. We decided to treat ourselves on this stay, and it was definitely amazing. From the views, the relaxation you gain, the comfort of the bed and tatami mats, and of course the baths. The staff is also extremely attentive and kind. We loved our stay and wish we couldve stayed even longer!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Maria Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The staff were so attentive and kind! Everything was ready for us and went smoothly, it made our stay extremely relaxing.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay here. The property was beautiful. We enjoyed our spacious room and private open air bath very much. The breakfasts and dinners were great and plentiful. The staff were so sweet and very helpful. It was the perfect relaxing time in the middle of a busy trip.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kirsty

Liked: Cleanliness, amenities, property conditions & facilities
This was one of the best hotel experiences I've ever had. Amazing room, incredible meals and great staff. Truly amazing and I would definitely stay here again.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely kind and polite. Interacting with them each day was a pleasure.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Beyene

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the staff are very friendly, the amenities were great, and the location was good as well
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kum Tho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience, great service. Strong recommendation
Stayed 2 nights in Mar 2026