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Hakone Hotel

Property class: 4

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Photo gallery for Hakone Hotel

A table with a bottle and glasses, two chairs, and a view of a body of water.
Property video
A hotel room with a large bed, a sofa, a desk, and a view of a mountain and lake at dusk.
A modern interior with a large glass window offering a view of a lake and mountains.
An outdoor patio with stone flooring, wicker furniture, and large umbrellas.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
65 Hakone Hakone-Machi, Kanagawa, Hakone, Kanagawa-ken, 250-0521
  • Place, Fuji-Hakone-Izu National Park
    â€Ș1 min walk‬
  • Place, Lake Ashi
    â€Ș1 min walk‬
  • Place, Hakone Ekiden Museum
    â€Ș5 min walk‬

Room options

View all photos for Japanese-style Room

A traditional Japanese room with tatami flooring, a low table with cushions, a television, and a view of a traditional building.

Japanese-style Room

  • Sleeps 6
  • 6 Double Futons
  • Free Wi-Fi

View all photos for Premium Fourth Room

A hotel room with a bed, a sofa, a small table, and a decorative wall panel.

Premium Fourth Room

  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

In-room safe, desk, free WiFi, individually furnished

Junior Suite

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room with Lake View, Non Smoking

A hotel room with a bed, sofa, TV, and a large window with a view of a lake and hills.

Double Room with Lake View, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite with Balcony and Lake View, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a large window.

Suite with Balcony and Lake View, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 83 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Twin Room with Lake View, Non Smoking (Upper floor)

A hotel room with two beds, a large window with a view, a desk, and a chair.

Superior Twin Room with Lake View, Non Smoking (Upper floor)

9.4 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Fourth Room with Lake View, Non Smoking

A hotel room with a bed, a sofa, a coffee table, a desk, and a large mirror.

Premium Fourth Room with Lake View, Non Smoking

  • Lake view
  • 110 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Moderate Twin Room, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a large window offering a view of a cityscape.

Moderate Twin Room, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Partial lake view
  • 33 sq m
  • Sleeps 5
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room with Lake View, Non Smoking

A hotel room with two beds, a desk, a chair, and a view of the sea.

Superior Twin Room with Lake View, Non Smoking

9.0 out of 10
Wonderful
(18 reviews)
  • Lake view
  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Junior Suite with Balcony and Lake View, Non Smoking

A hotel room with two beds, a desk, a TV, and a view of the mountains.

Junior Suite with Balcony and Lake View, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 56 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Japanese style Room with Lake View, Non Smoking

A modern interior with tatami flooring, a dining area with red chairs, and a view of a body of water.

Japanese style Room with Lake View, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 89 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Futons
  • Free Wi-Fi

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Exterior
The Prince Hakone Lake Ashinoko
Motohakone
  • Spa
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  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 932 reviews
The price is CHF 173
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About this property

Hakone Hotel

2 restaurants, a bar/lounge and a meeting room are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, a front desk safe and a banquet hall are on-site.
Hakone Hotel offers 48 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished. LED televisions are featured in guestrooms. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, slippers, toilets with an electronic bidet and complimentary toiletries.

This Hakone hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot spring (onsen). There are 2 hot springs open between 2:00 PM and midnight.
Our customers tell us that they can't get enough of the helpful staff at Hakone Hotel. During your stay, you're just a quick walk from Hakone Karakuri Museum. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a meeting room and a lift
  • On-site recreation includes hot springs
  • Just a 1-minute drive from Lake Ashi and a few minutes from Fuji-Hakone-Izu National Park
Hakone Hotel offers its guests hot springs. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Hakone Hotel also features a vending machine, a garden, and a front desk safe. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Hakone hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 9:30 AM.
Hakone Hotel has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,500 to 3,500 for adults and JPY 900 to 2,100 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 2 hot springs

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • On a lake

Spa

  • 2 hot springs
  • Hot springs open from 2:00 PM - midnight
  • Hot springs water temperature - 41 ÂșC
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1923
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3500 to 3500 for adults and JPY 900 to 2100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6:30 AM - midnight.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Hot springs access available from 2:00 PM to midnight.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Hotel
Hotel Hakone
Hakone Hotel Machi
Hakone Hotel Hotel
Hakone Hotel Hakone
Hakone Hotel Hotel Hakone

Hakone Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 372 out of 740 reviews
Rating 8 - Good. 261 out of 740 reviews
Rating 6 - Okay. 82 out of 740 reviews
Rating 4 - Poor. 19 out of 740 reviews
Rating 2 - Terrible. 6 out of 740 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. The view of our room was breathtaking
Stayed 1 night in Apr 2026
Verified review

8/10 Good

robert

Great location. Great buffet breakfast. Rooms are a bit dated, but overall great.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

JP

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous room overlooking Mount Fuji. Very clean and spacious rooms. Staff very helpful suggesting the best ways to get around. Amenities were great and good choice of restaurants with a very good buffet breakfast at a reasonable price. Highly recommend a stay here
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities
Lively old hotel feel huge and comfortable
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Casey

Liked: Cleanliness, amenities, property conditions & facilities
Location, quiet, view
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
In a country where the hotel staff provides impeccable service, this hotel falls short. The front desk had no manners and appeared annoyed by any requests. The hotel itself is in a great location and my room view was of the lake and Mt Fuji beyond.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Rehan

Liked: Cleanliness
Great service nice location but property needs renovation specially rooms and bathrooms.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

FERNANDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a very nice view, the staff is really nice. The beds are a little stiff but that is very general in Japan.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hakone Hotel

It was amazing
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

William

Onsen was great!
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing resort stay with great view of Lake Ashi.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Juihsiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with great staff and excellent service. Really enjoyed our short stay at this wonderful hotel.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenic view
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly staffs, great food. Highly recommended!
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

yukiko

Liked: Cleanliness, property conditions & facilities, room comfort
It was a great location, and we were able to see the lake and the very top of Mt. Fuji. The hotel was very clean and well looked after. Staff are very polite too! One downside was that the hotel design didn’t take the hot spring baths into account. The baths were very small and did not offer lake views, which made the experience less enjoyable given the potential views we could have had.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Jon Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen was nice, View is amazing, very quiet
Verified review

10/10 Excellent

Suet Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Onsen and very nice breakfast. Our bed is huge. The view is good.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, nice onsen, amazing lakefront setting with mt Fuji views. Highly recommend. Teppenaki dinner was excellent. Reasonably priced for the area
would definitely go back.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Kai Yin

Liked: Cleanliness, staff & service, property conditions & facilities
Good 4 star hotel
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities
Beautiful hotel. Junior suite worth the $. Lovely experience.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Mark Anchor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, hotel needs updating. Very Zen and not much to do in this area. Excellent food.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Vincent

Liked: Cleanliness, amenities, property conditions & facilities
We were greeted warmly at the door as we emerged from our taxi during a rainstorm. The hot springs were invigorating. The view of Lake Ashi was outstanding. And the location was unbeatable, just steps away from the Lake Ashi ferry.
Stayed 1 night in May 2025
Verified review

4/10 Poor

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of lake
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

CHEOLKYU

Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic view and peaceful environment
Stayed 1 night in Dec 2024