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Mount View Hakone

3.5 star property

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Photo gallery for Mount View Hakone

JP Western Superior Twin (Advance notice needed for food allergies, cannot change at the check in) | Deep-soaking bathtub
Public bath
Lobby lounge
Hot springs/mineral springs, aromatherapy
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
885 Sengokuhara, Hakone-machi, Hakone, Kanagawa-ken, 250-0631
  • Hakone Venetian Glass Museum
    ‪14 min walk‬
  • Ōwakudani
    ‪4 min drive‬
  • Hakone Kowakien Yunessun
    ‪7 min drive‬

Room options

View all photos for JP Style with Shared Bath (Advance notice needed for food allergies, cannot change at the check in)

JP Style with Shared Bath (Advance notice needed for food allergies, cannot change at the check in) | 1 bedroom, laptop workspace, free WiFi

JP Style with Shared Bath (Advance notice needed for food allergies, cannot change at the check in)

  • 21 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for JP Western Single, Non Smoking (Advance notice needed for food allergies, cannot change at check in)

JP Western Single, Non Smoking (Advance notice needed for food allergies, cannot change at check in) | 1 bedroom, laptop workspace, free WiFi

JP Western Single, Non Smoking (Advance notice needed for food allergies, cannot change at check in)

9.0 out of 10
Wonderful
(6 reviews)
  • 10 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for JP Western Superior Twin (Advance notice needed for food allergies, cannot change at the check in)

JP Western Superior Twin (Advance notice needed for food allergies, cannot change at the check in) | 1 bedroom, laptop workspace, free WiFi

JP Western Superior Twin (Advance notice needed for food allergies, cannot change at the check in)

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for JP Single with Shared Bath (Advance notice needed for food allergies, cannot change at the check in)

JP Single with Shared Bath (Advance notice needed for food allergies, cannot change at the check in) | 1 bedroom, laptop workspace, free WiFi

JP Single with Shared Bath (Advance notice needed for food allergies, cannot change at the check in)

8.0 out of 10
Very good
(1 review)
  • 12 sq m
  • Sleeps 1
  • 1 Single Futon

View all photos for JP Style w/ Shared Bath, Non Smoking (Child fee apply from age 3+/Advance notice for food allergies)

JP Style w/ Shared Bath, Non Smoking (Child fee apply from age 3+/Advance notice for food allergies) | 1 bedroom, laptop workspace, free WiFi

JP Style w/ Shared Bath, Non Smoking (Child fee apply from age 3+/Advance notice for food allergies)

9.6 out of 10
Exceptional
(13 reviews)
  • 23 sq m
  • Mountain view
  • Sleeps 3
  • 3 Single Futons

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About this property

Mount View Hakone

Ryokan with a full-service spa, a quick walk to Choanji Temple
Along with a full-service spa, this ryokan has free newspapers and gift shops/newsstands. Free WiFi in public areas and free self parking are also provided. Additionally, a TV in a common area, a front desk safe and multilingual staff assistance are on-site.
Mount View Hakone offers 37 accommodations with complimentary slippers and a hairdryer. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers, bidets, toilets with an electronic bidet and complimentary toiletries. This Hakone ryokan provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Private bath/onsen services include an outdoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are 5 hot springs open between 3:00 PM and 5:30 AM.

Our customers tell us that they can't get enough of the helpful staff at Mount View Hakone. During your stay, you're just a quick walk from Sengokuhara Onsen. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Enjoy Japanese cuisine while dining at oohiroma
  • Breakfast served daily for a fee
  • Treat yourself to aromatherapy or massages at the spa
  • Amenities include free newspapers in reception, a front desk safe and a gift shop
  • On-site recreation includes hot springs
  • Within a 10-minute walk of Choanji Temple and Lalique Museum Hakone
As a guest of Mount View Hakone, you'll find a full-service spa and hot springs. WiFi is free in public spaces. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at Mount View Hakone. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Hakone ryokan.

For a fee, guests can enjoy a local cuisine breakfast daily from 7:30 AM to 9:30 AM.
Oohiroma – This restaurant specialises in Japanese cuisine and only serves dinner.
Room service is available.

Languages

Chinese (Mandarin), English, Hindi, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,200 per person

Restaurants on site

  • oohiroma

Things to do

  • 5 hot springs
  • Full-service spa
  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 5 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM - 5:30 AM
  • Hot springs water temperature - 40 ºC
  • Massage
  • Private outdoor onsen (mineral springs) in communal space
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • At least 80% lighting from LEDs
  • Designated smoking areas
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware

Room amenities

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch LCD TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property in advance.
Guests who book Half Board rate plans and require dinner must check-in by 6 PM.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately JPY 2200 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Hot springs access available from 3:00 PM to 5:30 AM.
  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Mount View Hakone Inn
Mount View Hakone
Mount View Hakone Ryokan
Mount View Hakone Hakone
Mount View Hakone Ryokan Hakone

Mount View Hakone Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 373 out of 623 reviews
Rating 8 - Good. 197 out of 623 reviews
Rating 6 - Okay. 42 out of 623 reviews
Rating 4 - Poor. 6 out of 623 reviews
Rating 2 - Terrible. 5 out of 623 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

michelle Mai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice dinner
Stayed 1 night in Mar 2025

10/10 Excellent

Gordon

Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful Hotel, Beautiful staff

What a beautiful hotel! Friendly staff, easy check in, reservations made for dinner and breakfast. The restaurant food and service was 5 stars. I got to try their kaiseki meals for 2 nights. Sukiyaki dinner with many sides that were grilled, and steamed the first night. They have burners and chafing pots on your meal table. The breakfast sets were also a feast for the eyes. The public onsen was easy to use, lockers, shower & wash stalls and bathroom amenities to look your best. My single room did not have a shower, but the public onsen more than made up for it. The light smell of incense sitting in 104 deg temps was spiritual as the wet snow was falling thru the foliage. The two daily meals and public onsen was worth the room rate.
Stayed 2 nights in Mar 2025

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t beat this Ryokan for the price. The dinner was fantastic as well. It felt very fancy.
Stayed 1 night in Jan 2025

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness
Staffs are wonderful, and Very fluent in English. They go above and beyond to help customers. I am not particularly good at tech. The staffs helped me downloaded, selected right plan for our Hakone free pass. They also make sure we know the time of our bus. Both the indoor, and outdoor hot springs are beautiful. The restaurant, the breakfast, and dinner is both authentic as well as delicious. Everything is an amazing experience.
Stayed 2 nights in Jan 2025

6/10 Okay

Manjing

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The waiter and waitress in the dinning hall are friendly and provide excellent service. All others are limited.
Stayed 1 night in Dec 2024

8/10 Good

Kwong Chiu Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent
Stayed 2 nights in Dec 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of the way but still very worth it. I loved the traditional vibes the whole onsen had. Private Onsen is magical. Dinner was amazing. Got an on site massage. It was very good, might not be for everyone as their massaging pressure is hard. Perfect for me though since I was walking all over Japan.
Stayed 1 night in Nov 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience at a Japanese inn. Delicious dinners included. Tatami mat room, slept on futon. Public bath and outdoor onsen were great. Hiked to the top of Mt. Kintoki for a great view of Mt. Fuji.
Stayed 2 nights in Nov 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place. Great location and fantastic food.
Stayed 2 nights in Aug 2024

8/10 Good

Linda

Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came back here after 7 years with my family. The private baths were great! Food was amazing. But the thing with the public baths is that you’re with other people who don’t know the bath etiquette— meaning there’s going to be lots of long hair floating in the women’s bath and people who don’t scrub down before getting in. Wish there was a little more signage that’s obvious for those who don’t speak/read Japanese. Getting into the outdoors bath and having a hairball stick to me didn’t feel amazing at all…
Stayed 1 night in Nov 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic breakfasts and dinners. Lovely personell. Nice onsens. Spacious rooms.
Stayed 2 nights in Nov 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. The staff was kind, helpful, and attentive. They answered any questions I had and I felt well-taken care of. I enjoyed my stay and would recommend this location to others.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Japan 2024

Amazing stay! Loved the breakfast and dinner. Property was on the bus line so very convenient.
Stayed 2 nights in Oct 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing gem! Nice small public osen bath. You can book a private one. They also offer pressure point massages that can be booked at front desk. Food is awesome! Got to try alot of local ingredients.
Stayed 3 nights in Oct 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
This Japanese style hotel is great and its services are excellent.
Stayed 1 night in Oct 2024

10/10 Excellent

vanessa

Liked: Staff & service, amenities, property conditions & facilities
The crowded hour bus ride up a crazy windy road was not ideal. Once you got to the hotel there wasn’t much to do without have to ride that crazy bus ride back down the mountain. I made the best of it and enjoyed the mineral baths and a in room massage. The staff at this hotel outshined all the rest of my accommodations in Japan. A friendly smile leveled up The entire experience!
Stayed 2 nights in Sep 2024

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mount View Hakone was a beautiful hotel and I so wish we’d had more than one night in it. I’ll definitely try to return, especially to explore the mountainside towns. There was some signs of age and some times where I found some hair or the like in places but otherwise perfect.
Stayed 1 night in Sep 2024

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional Japanese Ryokan. The staff was kind and helpful. We only used the private onsens but they were really nice and really hot. We got half board and the food they served was presented nicely and tasted great. The rooms had lots of amenities and a yukata for you to wear
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Close to the lake and the cable car ( a few bus stops away). We reserved a Japanese room. It was nice that the futons were set up when we arrived. An extra mattress was added under the futon, so it was pretty comfortable to sleep on. The two shared bathrooms were clean and seemed to be available most of the time. Outdoor private onsen was an additional Y 3000 for 45 minutes and offered during check in. Dinner and breakfast at hotel were really good and half board was best choice, as there were no other restaurants nearby.
Stayed 1 night in Aug 2024

10/10 Excellent

Evan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Staff were extremely accommodating. The whole place was super cool and felt traditional but had any amenities you need. The onsens were better than imagined and the food was the cherry on top. Buses could take you to the pirate ship or hikes all within a 10 min drive. For 3 people (all men), it was more than enough room. Would recommend to anyone coming to Japan.
Stayed 2 nights in Aug 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good onsen and western style room with tatami Matt.
Stayed 1 night in Aug 2024

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024