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Holiday Inn Express Hamilton Upper James by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hamilton Upper James by IHG

Exterior
Point of interest
Point of interest
1 bedroom, in-room safe, iron/ironing board, free WiFi
Free daily buffet breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • 24/7 front desk
  • Pet-friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1276 Upper James St, Hamilton, ON, L9C 3B3
  • Mohawk College
    ‪3 min drive‬
  • TD Coliseum
    ‪8 min drive‬
  • McMaster University
    ‪8 min drive‬
  • Hamilton, ON (YHM-John C. Munro Hamilton Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub) | Bathroom | Towels

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub) | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Room amenity

Standard Room, 2 Queen Beds

10.0 out of 10
Exceptional
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Hamilton Upper James by IHG

Hotel in Hamilton with free breakfast and 24-hour front desk
A 24-hour front desk, free breakfast and free self-parking are available at this smoke-free hotel. WiFi in public areas is free.
Holiday Inn Express Hamilton Upper James by IHG offers 105 accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Guests can surf the web using complimentary wireless Internet access.
During your stay at Holiday Inn Express Hamilton Upper James by IHG, you'll be close to TD Coliseum. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • 8 minutes by car from TD Coliseum and 11 minutes from McMaster University
  • Dogs welcome for a fee (restrictions apply)
Free breakfast is served daily. WiFi is free in public spaces. Free self parking is available.

This Hamilton hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Conveniences

  • 24-hour front desk

More

  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • 55-inch flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Holiday Inn Express Hamilton Upper James by IHG Hotel
Holiday Inn Express Hamilton Upper James an IHG Hotel
Holiday Inn Express Hamilton Upper James by IHG Hamilton
Holiday Inn Express Hamilton Upper James by IHG Hotel Hamilton

Holiday Inn Express Hamilton Upper James by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 163 out of 242 reviews
Rating 8 - Good. 46 out of 242 reviews
Rating 6 - Okay. 12 out of 242 reviews
Rating 4 - Poor. 9 out of 242 reviews
Rating 2 - Terrible. 12 out of 242 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Reynold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accessibility

Accessibility. Wife is in wheelchair. Bathroom needs to have counter lower Bathing-tub, needs to have a plastic chair in bathroom for bathtub Beds- are too high to transfer- lower frame Carpets in room. Extremely taxing to roll a wheelchair on carpet This was our experience at the hotel however many hotels not only Holiday Inn have the same experience Idea, use someone im a wheelchair to help you with your accessibility standard when designing a room
Stayed 2 nights in May 2025

8/10 Good

Melissa

Stayed 5 nights in May 2025

4/10 Poor

Tracey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I received misinformation from the staff all the three times I called the hotel to confirm reservation, because I wanted everything to go smoothly. Unfortunately, my guest had to wait for more than 30 minutes to get checked in. Our guests were elderly and were staying there for a week but I was not at all impressed with the service, it lacked the quality service we expected
Stayed 8 nights in Apr 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Great location (proximity to airport).
Stayed 1 night in May 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel
Stayed 1 night in May 2025

8/10 Good

Ernie

Very nice place, good breakfast. Clean room. A couple of extra towels would be nice. Over all i would recommend this hotel.
Stayed 1 night in May 2025

10/10 Excellent

Ashley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and brand new. Highly recommend!
Stayed 3 nights in May 2025

10/10 Excellent

Jeannine, Wasaga Beach

Travelled with partner
Liked: Amenities
Very comfortable and clean.
Stayed 1 night in May 2025

8/10 Good

Janet

Stayed 1 night in May 2025

10/10 Excellent

Melodie

Stayed 1 night in May 2025

10/10 Excellent

Feliciana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Judy

Disliked: Staff & service, property conditions & facilities
At first impression we thought the hotel and room were very nice. In appearance, they were. However, once checked in and in our room we had issues that were not resolved even with asking the Front Desk clerk for help. The blinds on the large window are supposed to close with a remote. They did not work, even when front desk clerk tried. This meant our room was lit up from street and business sogn lights all night. The toulet paper holder holds 2 rolls but it kept flipping over and almost off the wall. Broken. The breakfast was not very good. Pancakes were a gummy texture. Apples had rotten spots on them. Muffin very dry. Scrambled eggs cold. The boiled egg in fridge was very good and coffee was good.
Stayed 1 night in May 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are comfy but parking is a bit of a challenge
Stayed 1 night in May 2025

10/10 Excellent

Leanne, Collingwood

Stayed 1 night in Apr 2025

10/10 Excellent

Leanne, Collingwood

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 2 nights in Apr 2025

2/10 Terrible

Steve

Stayed 1 night in Apr 2025

4/10 Poor

Linda

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Did not realize cost of stay was in U.S dollars. I have an Expedia app and didn’t realize it wasn’t Canadian. The staf was quite rude at the front desk when I questioned the cost. I guess it was my error, but the person told me that because I used a service provider there was going to be an additional charge. Also, coming in on a Saturday, I was not aware that there would be no cleaning service in the room I.e. towels, bed making , coffee supplies, cups, creamer etc. We were equipped with 2 styrofoam cups. Three Kerrigan pods and 2 packets of non dairy creamer for a 2 day stay. I can make my own bed and realize that changing sheets every day may environmentally unfriendly, but I feel the cost was exorbitant for what we received.
Stayed 2 nights in Apr 2025

10/10 Excellent

Leslee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fairly new and very clean. Staff very pleasant and helpful. Included breakfast very delicious with hot and cold options. Rooms were clean with all required amenities.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jonathan B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly

Beautiful new building. Very friendly and helpful front desk service.
Stayed 1 night in Apr 2025

8/10 Good

Brittanie

Stayed 1 night in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and the bed comfortable. It was also very quiet. Staff at front desk was very friendly. Would stay here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Joanne Mae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and clean!
Stayed 1 night in Apr 2025

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! The rooms were amazing and newly renovated. Amenities were good, as well as the food! Breakfast was beautiful
Stayed 1 night in Apr 2025

10/10 Excellent

Susie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is new and modern. Great tile and glass shower, comfortable beds. Nice room. Exactly what we needed for one night stay.
Stayed 1 night in Apr 2025