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Holiday Inn Express Hamilton Upper James by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hamilton Upper James by IHG

Exterior
Point of interest
In-room safe, iron/ironing board, free WiFi, bed sheets
Free daily buffet breakfast
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
1276 Upper James St, Hamilton, ON, L9C 3B3
  • Place, Lazermania
    ‪4 min drive‬
  • Place, Canadian Football Hall of Fame & Museum
    ‪6 min drive‬
  • Place, McMaster University
    ‪9 min drive‬
  • Airport, Hamilton, ON (YHM-John C. Munro Hamilton Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub) | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(26 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(21 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower) | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Hamilton Upper James by IHG

Hotel in Hamilton with free breakfast and 24-hour front desk
A 24-hour front desk, free breakfast and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Change of towels is available on request
Holiday Inn Express Hamilton Upper James by IHG offers 105 accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and hairdryers. This Hamilton hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and change of towels can be requested.

During your stay at Holiday Inn Express Hamilton Upper James by IHG, you'll be within walking distance of Lazermania. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a lift
  • Just a 2-minute drive from Lazermania and a few minutes from Canadian Football Hall of Fame & Museum
  • Dogs welcome for a fee (restrictions apply)
Free breakfast is served daily. WiFi is free in public spaces. Free self parking is available.

This Hamilton hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Conveniences

  • 24-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lift (109 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking

More

  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Holiday Inn Express Hamilton Upper James by IHG Hotel
Holiday Inn Express Hamilton Upper James an IHG Hotel
Holiday Inn Express Hamilton Upper James by IHG Hamilton
Holiday Inn Express Hamilton Upper James by IHG Hotel Hamilton

Holiday Inn Express Hamilton Upper James by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 253 out of 381 reviews
Rating 8 - Good. 77 out of 381 reviews
Rating 6 - Okay. 20 out of 381 reviews
Rating 4 - Poor. 17 out of 381 reviews
Rating 2 - Terrible. 14 out of 381 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Shelley, Chestermere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in, extremely clean property and courteous front desk person. Only a quick few hours of sleep due to flight delays so unable to enjoy breakfast but the area looked organized and well supplied.
Stayed 1 night in Sep 2025

10/10 Excellent

Tammy

Stayed 1 night in Sep 2025

10/10 Excellent

Christopher

Stayed 1 night in Sep 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely room and great breakfast!!!
Stayed 1 night in Sep 2025

10/10 Excellent

Carol, Ancaster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fairly new property in a very convenient location. Good breakfast options included in price. I would highly recommend this hotel
Stayed 5 nights in Sep 2025

10/10 Excellent

Penny

Travelled with group
Liked: Amenities
We stayed at this HI property with another couple just as a stopover as we flew into Hamilton late and were on our way to Niagara. It was very refreshing to arrive in a clean smelling room with super clean, crisp sheets! Bathroom was clean as well! I did have to wash off my night stand as there were sticky coffee rings on it. Other than that the room was very clean and comfortable. We did have the breakfast but it was just ok. My scrambled eggs were cold as were the sausages. The coffee was good and the bacon that came out just before we left was crispy and hot. I confidently recommend this hotel!
Stayed 1 night in Sep 2025

10/10 Excellent

Bryanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Quiet. Comfortable.
Stayed 2 nights in Sep 2025

10/10 Excellent

Nadine

Stayed 1 night in Sep 2025

10/10 Excellent

Ian Mich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and the room are nice and clean and modern looking which I like. I also like the floors too
Stayed 1 night in Sep 2025

10/10 Excellent

Lorna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, attentive staff and very comfortable beds!
Stayed 1 night in Sep 2025

10/10 Excellent

Crystal

Stayed 1 night in Sep 2025

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice. The only problem we encountered was that the handicap accessible room we were given did not accommodate all of my husbands needs. The bed was too high for him to transfer easily and the bathroom had a tub not a roll in shower. However, I reserved this room online so I’m not sure if the hotel was aware of which type of accessibility was required.
Stayed 1 night in Sep 2025

10/10 Excellent

Samantha, Atwood

Stayed 1 night in Sep 2025

10/10 Excellent

Laisley

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

THOMAS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Experience!!

The hotel and its staff were superior from the front desk clerk to the housekeeping staff. Everyone was friendly and helpful. Our room was clean and comfortable. The breakfast was about on par with other hotel "free" breakfasts, but it all was well organized, very clean and fresh. The hotel location was great on Upper James St. as there was everything you could imagine within a 5 minute drive. We'll definitely plan on staying here again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kenneth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I've stayed at this Holiday Inn Express. The room was comfortable and clean. Checking in and out were no problem. the free breakfast, while not gourmet, was certainly serviceable. I have no problem recommending this hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. I would highly recommend it.
Stayed 1 night in Sep 2025

10/10 Excellent

Andrea

Stayed 1 night in Sep 2025

4/10 Poor

Radia

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
L’emplacement de l’hôtel est très bruyant et difficile de sortir du parking. Le tapis des chambres est sale et le ménage est à désirer. Nous étions obligés de se plaindre à la réception pour que notre chambre soit nettoyée. Le petit déjeuner est juste un continental, rien de surprenant! Nous étions déçu!
Stayed 3 nights in Sep 2025

10/10 Excellent

James, Walkerton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location suited our purpose and hotel was clean, comfortable and quiet.
Stayed 1 night in Sep 2025

10/10 Excellent

Scot

Stayed 1 night in Sep 2025

10/10 Excellent

George W.

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean and friendly
Stayed 1 night in Sep 2025

10/10 Excellent

Johanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Hotel, very nice.
Stayed 1 night in Sep 2025

6/10 Okay

Sophia

Liked: Staff & service
Disliked: Property conditions & facilities
Staffs are good and trying their best to serve within their limited capacity. But facilities including housekeeping services, resources, parking areas totally not that good. AC was very noisy, and we couldn't properly sleep due to the noise.
Stayed 3 nights in Aug 2025