There was an effortless check in, But it is also true that the desk personnel did not know much about this privately owned unit,For instance, they took us down an elevator which presented my wife with 5 steps to navigate in her wheelchair We discovered ourselves that there was a wheelchair accessible entrance to the floor we were on down the hall, through a door that led outside, The unit is best for 2, though 4 of us made it work, One bedroom and bathroom and a sleep sofa in the living room,