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Hanoi Maro Hotel

3.0 star property

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Photo gallery for Hanoi Maro Hotel

Property entrance
A yellow planter with yellow flowers on a balcony railing.
A hotel with a classic facade, large windows, and a prominent entrance.
Premium bedding, pillow-top beds, minibar, in-room safe
A hotel reception area with a chandelier, a receptionist, and a decorative wall piece.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room
  • Room service

Explore the area

View in a map
64 Cau Go, Hoan Kiem dist., Hanoi, 100000
  • Place, Thang Long Water Puppet Theatre
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪1 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪3 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪42 min drive‬

Room options

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Double Room

A hotel room with a bed, a desk with a laptop, a chair, and a nightstand with a lamp.

Deluxe Double Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

A hotel room with two beds, a wooden headboard, a nightstand, a desk, and a chair.

Deluxe Twin Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Large Family City View and Balcony

Large Family City View and Balcony | Premium bedding, pillow-top beds, minibar, in-room safe

Large Family City View and Balcony

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite City View

A hotel room with a large bed, a blue armchair, a wooden bench, and a TV on a wooden stand.

Suite City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Triple Panorama City View

Triple Panorama City View | Premium bedding, pillow-top beds, minibar, in-room safe

Triple Panorama City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

A hotel room with a bed, a desk, a chair, a potted plant, a framed picture, and a television.

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

A hotel room with two beds, a desk, a chair, a mirror, and a wooden panel wall.

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, City View (Double or Twin)

A hotel room with a large bed, a blue armchair, a wooden bench, and a TV on a wooden stand.

Deluxe Double Room, City View (Double or Twin)

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

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About this property

Hanoi Maro Hotel

This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Private bathrooms are not en suite.
Hanoi Maro Hotel offers 20 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Rooms have detached private bathrooms. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

During your stay at Hanoi Maro Hotel, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a restaurant and a bar are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Just a 3-minute walk from Hoan Kiem Lake and 3 minutes on foot from Hanoi Old Town Night Market
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, a vending machine, and multilingual staff are also featured at Hanoi Maro Hotel.

This 3-star Hanoi hotel is smoke free.

Hanoi Maro Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (VND 250,000 per day)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • Lift (100 centimetre wide door)

More

  • Banquet hall
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hanoi Maro Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 600000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 470000 per vehicle (one way)
  • Nearby parking fee: VND 250000 per day (984 ft away)
  • Rollaway bed fee: VND 600000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hanoi Maro Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Maro Hotel Hanoi
Maro Hanoi
Maro Hotel Hotel
Maro Hotel Hanoi
Maro Hotel Hotel Hanoi

Hanoi Maro Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 71 reviews
Rating 8 - Good. 19 out of 71 reviews
Rating 6 - Okay. 8 out of 71 reviews
Rating 4 - Poor. 0 out of 71 reviews
Rating 2 - Terrible. 5 out of 71 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Enjoyable

Very nice
Stayed 2 nights in Aug 2024
Verified review

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Friendly staff and great location

Great and friendly staff. Location is spot on near to everything. Room could use a renovation as it was worn out. Cleaning could be more thoroughly done as I even found hair in the refrigerator.
Stayed 2 nights in Nov 2024
Verified review

2/10 Terrible

Sian

Disliked: Cleanliness, staff & service, amenities
No bar or lounge as advertised, wi fi very poor. Staff unhelpful. No restaurant. Only a very poor choice breakfast. Hotel dog barking and wandering. No terrace as advertised.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

CHEOL MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10 days in Maro

I and my friend spent 10 days here and it was worth it. If you wanna travel Halong Bay, tell the front manager and he would friendly recommend you the best trip. Among everything, what's great about this hotel is the location :) nice restaurants, nice beer place, beautiful lake are just around. It would be very crowded and you gotta always keep an eye on bikes but, you can literally enjoy everything here. Have a nice trip !
Stayed 9 nights in Oct 2024
Verified review

6/10 Okay

Timothy

Stay was ok i arrived for breakfast at 9.28 when it finished at 9.30 and they said for me to get noodles down the street instead of offering me anything which considering how much a paid for a very basic room was disappointing. I didn't feel like i had value for money plenty of better options available for less money
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

romain

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting…never more !
Stayed 2 nights in Nov 2023
Verified review

2/10 Terrible

Mari

Very dirty, cockroach

Don't go here! Very dirty room, generally not well cleaned. Hairs in the bathroom and living area. A big cockroach walked on the floor, at this point I left the hotel. I had booked 3 nights and they said they would refund me, but now they refuse. I left the hotel without sleeping there.
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

Cheoljin

Liked: Staff & service
Disliked: Cleanliness
아침-간단해서 좋았음
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Verified traveller

Liked: Staff & service
방이 너무 작다. 가격대비 조금 부족.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super zentral gelegen

Das Hotel hat eine tolle Lage. Das Personal ist sehr freundlich und hilfsbereit.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

quang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in old quarter. It is within walkable distance to almost everything, everything if you enjoy walks. The room is comfortable and quiet, considering situated on a very busy street. I had many good sleeps even when traffic is horrendous outside. Staff is friendly and attentive. Also perhaps it is better to book ride to and from the airport with them? I paid over 500k viet dong for a one way trip from the airport to the hotel by taxi. When I booked the trip back with the hotel, it was only 300k. It is quite reasonable. I wish I had known before or the hotel had emailed and offered the service. Over all, it is a good hotel located in a very convenient location.
Stayed 4 nights in Oct 2024
Verified review

8/10 Good

Alban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Notre séjour familial au Maro Hôtel

Hôtel très bien placé, l'hôtelier nous a donné une grande chambre famille sur cours sans aucun bruit, ce qui était parfait pour nous. Néanmoins, nus avions deux fenêtres sans lumière du jour. Nous conseillons vivement le Maro Hôtel.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vaikka WC on huoneen ulkopuolella, niin ei se minua häirinnyt ja kumminkin on oma WC/Suihku👍 sijainti on loistava ja hiljainen huoneeseen, koska on muutaman satametriä vilkkaimmalta beerstreetiltä! Perus tornitalo yksi huone/kerros niin on ainakin rauhallinen
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Hirokazu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
立地を優先して決めたのでそこについては 良かったです。 部屋は写真より古さを感じ清潔感は少し低いかな。 チェックイン時に冷蔵庫の電源が入らなかったのですが、出掛けている間に交換してくれました。 スタッフの対応は良いです。 特に女性スタッフは翻訳アプリを使い一生懸命対応して くれました。 空港送迎のタクシー手配等お世話になりました。 また利用してもよいかと思います。
Stayed 3 nights in Nov 2022
Verified review

6/10 Okay

CHONG POH

Liked: Cleanliness, room comfort
Disliked: Staff & service

Penalties for smoking in the toilet of the rooms

I have been penalty for 500,000 for smoking inside my rooms toilet. They should inform me about this regulation while checking in and not during checking out. Anyway I will not use this hotel anymore and will inform my friends and associates about this bad experience.
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Nej, tyvärr.

Rummet var väsentligt mindre än vad bilderna visar. Ingen plats för två öppna resväskor. Ena sidan av sängen hade varken nattduksbord eller hylla att lägga saker på. Stenhård säng och enorm kudde. Jag tog en handduk till kudde. Frukosten hade inga pålägg förutom margarin och sylt. Utöver det, endast ägg, frukt, nudelsoppa. Fruktansvärt lyhört, och stojigt på morgnarna. Rekommenderas inte, trots mycket vänlig personal.
Stayed 5 nights in Dec 2019
Verified review

10/10 Excellent

Tonnii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staffs, great location very helpful if ask for opinion on where to shop or day trip advice can arrange airport transport which is very reasonably price. cleanliness is acceptable.
Stayed 4 nights in Oct 2019
Verified review

6/10 Okay

Nestan

Liked: Staff & service
Super small rooms with no windows.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location , the hotel was clean and family room is bigger than I expected for a small hotel. Staff pretty awesome very helpful. What I didn’t like is they put a bowl of candy sweet on the front desk ,so my kid would love to take it each time we went down LOL 😁 just for a laugh! Thank you MARO !!!
Stayed 4 nights in May 2019
Verified review

8/10 Good

hyekyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

갠츈갠츈핳...

룸크기는 작음 하지만 관광시설이 근처에있어서 여행하기 편함 (가격대비 룸은 상당히 작은편에 속함)
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Fantastic staff. Clean. Great and quick services such as laundry, shopping advice, etc. I'll definitely return there.
Stayed 2 nights in Jan 2019
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Hidden Gem in the Heart of Old Quarter

WOW! Wish we had booked this place on the front end of our trip in Hanoi! We only stumbled across it because the end of our trip our previous hotel was booked. Lucky for us! This place is situated perfectly in the Old Quarter with a close walk to everything. It's down the by lake plaza so off the main roads, which was nice since we didn't have to march through the crowded and noisy streets to get to this area. We booked the family room which did not face the road so it was very quiet. The room was quite large with a kitchenette and sitting area as well. Very comfortable for our family of three. I will go back here for sure if we visit Hanoi again in the future. The staff was friendly and helpful as well. Thank you Maro Hotel! We really enjoyed our stay with you.
Stayed 1 night in Dec 2018
Verified review

2/10 Terrible

a12584

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
２泊しました。 １泊目深夜着で、部屋に入ると暖房がつきませんでした。スタッフに言うと部屋に来てくれましたがスイッチがつかないと「寒くないからつかない」と言われたので気温9度でさむかったのですが仕方なくその日は過ごしました。もちろん寒すぎて一睡もできませんでした。しかし、次の日はロビーも朝食会場もしっかり暖房はついていました。 私は寒い思いをして我慢したのにあまりに酷い対応だと思います。 ２日目にスタッフに再度暖房がつかない旨を言い、再度対応してもらいました。 しかし、まだ暖房がつかない状態にもかかわらず何度も「ＯＫ！」と言って部屋を出ていこうとしたので、かなり食い下がってエアコンをどうにかする様にお願いしました。 ３０分ぐらいしてやっと着くようになりましたが、なんどもしつこい位言ったりしないと誠実な対応をしてもらえないし、嘘をつかれて放置されます。冬のハノイで暖房なしは相当つらいです。 あと、対応の際、私のベッドの上にすわったり、裸足でのったりされてとてもいやでした。 寝る場所に、裸足で乗るのは不潔だと思います。
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

Cheng Ming

The staff are friendly and helpful but the room a bit small.
Stayed 1 night in Nov 2018