Room spotlessly clean. The maid was extremely helpful, friendly & efficient. Everythimg we needed was available. Location was perfect. Would definitely visit again.
Room was ok, but a bit odd as there were hole in ceiling filled in with tissue!
The key problem is that this is not a hotel, it services accommodation. This is not clear from the listing/name. The result is that no staff are on site.
The fire alarm went off in the middle of the night. It appeared to be false alarm but the management/contact numbers were less than helpful and told us to go back to bed (with the alarm still ringing). They could t tell us when someone would come and turn off the alarm, or how they could be sure and confident it was a false alarm.
Neither I nor others staying in the âhotelâ felt safe so we called the fire service who responded and checked the building. They confirmed all was safe but could not silence the alarm. We were forced to wait for around 1.5 hrs outside in the middle of the night until someone turned up to turn it off.
Cool place so central , didn't bother me but no lift and could be a few flights of stairs with luggage , bit painful doing codes to get in and out of room and downstairs doors etc But overall nice stay
The fire alarm went off and there was nobody onsite to help. No evacuation procedure or plan. Luckily there wasnât a fire BUT had there have been it would have been a nightmare. We were out in the cold awaiting instructions. Management are not onsite, you call the number you have and ask where do we go? Meeting assembly point, what happens now and the answer. I donât know and management have been called! I asked for the lady to call management to see when they would arrive. No call backs. I was told management are from out of town. Someone else calls the fire service which is a waste of resources and their time, I felt terrible. There wasnât even a plan for the building. No layout. No instructions. Firefighters went in. No fire. No key for the fire panel the key was locked in the inside store cupboard/room. The guy attending was not management. Came from Wakefield. If anything happens whilst you are here youâd have no help. A young guy said it was his second time staying. First time he got locked out management called him 7.30 in the morning he stayed awake waiting for his call at the McDonaldâs as itâs 24 hours. BUT we were waiting outside because it was an expected any minute someone will turn up. I got to the room 1am up for 5! If you stay here, stay knowing thereâs no management. If like me you are no good with technology you canât work the heating itâs all wifi and I couldnât work it out. Bathroom was FREEZING. So many bad things but beautiful inside. Well maintained.
Newly renovated feeling. Great bed, pillows, bedding, shower and towels. Kitchen was fully equipped but we went for a walk to get food and drinks to soak up the atmosphere.
We stayed in Duece Harrogate for 1 night. This is a code entry system. You cannot gain entry until 3pm. We were 3 minutes early & thought the code wasnât working & rung to find out that we had to wait until 3 to gain entry.
Thereâs no lift & we stayed on top floor so if mobility an issue then donât stay.
At 6.30 am this morning the fire alarms went off. This lasted until we decided to leave at 8.15 am. No fire engines arrived no staff to turn them off & a constant ringing in our ears . We rung cust service but as no one is present in building there is no one to turn these things off. We wonât be staying again!
Great place great location but the check-in was not easy. I did the pre check in downloaded the app but the app kept saying check-in so I went back and I had. Ended up just using the key codes which you get 2 mins before 3pm. I kept worrying that there was a problem and I was already in Harrogate. I messaged on the app but never got a response
Gorgeous place in a fab location, apartment was decorated to a top standard only negative was a smell in bathroom from drains but everything else was spot on.