4/10 ā Schlecht
Shirae
Mit der Familie gereist
17. Aug. 2025
VerbesserungswĆ¼rdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Disappointed
We had to wait 45 minutes after the check in time for our rooms to be ready. We were given rooms across the hall from each other vs. connecting rooms. The rooms were not clean. They had piles of dirt behind doors, coffee cup stains on window sills, chip crumbs in the hallway, candy wrappers on the lobby floor, and the bathroom floors were not clean. We asked about the pool and they said it tested fine even though there was some green around the edges. Then we watched a lady get out of the pool, wrap herself with a towel and proceed to urinate on the surrounding sidewalk. The gentleman she was swimming with then splashed water on her to rinse her off. When we told the manager the morning of our departure he mentioned the pool was closed for maintenance. The breakfast fruit was over-ripe and the cranberry juice was a light pink instead of the deep red color is intended to be. The ice maker didn't work and left a large puddle on the floor that my 2-year old slipped and fell on and hit her head. She is fine but her clothes were soaked meaning it was a large pool of water. When we got back to our room the night before our departure, there were several cars parked out front with no way to enter. They were out front passing around a liquor bottle. No one wore a logoed shirt so that you knew who worked there or not. So I was unsure as to who to address with my concerns while I was there. Thankfully this was a one time visit.
Shirae
Aufenthalt von 2 NƤchten im August 2025
