Extremely unhappy... I picked this property specifically after confirming there is AC. After first night I got a message saying I cannot use AC because it caused too much noise and disturbed neighbor above the unit and he complained to property manager. I spoke to property manager and she said Vacasa is already aware of this issue. This is totally unacceptable. Vacasa couldnt find another "similar" property for us move which also would have been painful to repack and move. We ended up sleeping uncomfortably in living room on the floor for rest of 2 nights with a tower fan. My wife complained she got back ache because of it and couldnt sleep well both nights. Vacasa offered 100 as compensation which they thought is pretty generous. When I said 100 is not going to justify the inconvenience caused and i didnt accept the 100, they offered a fan even after telling multiple times it wont help because bedroom is suffocating and window cannot be opened since AC unit is installed in window. Why would they rent out a unit with known issue when I particularly asked about AC since I know its going to be hot and humid.
Nice clean place. Close to places in Hilo. Wish the dishwasher worked or you had 2 sinks to wash the dishes properly. I would recommend this place for its cleanliness and location.
This was a great, affordable location to stay while we explored Hilo and the surrounding area. It was clean and well taken care of. Our two boys used cots in the living room and we were able to sleep 4 without an issue. Great balcony for morning coffee and minutes away from many attractions.Two small challenges - it was not easy to find the correct parking lot in the dark and when we arrived late the AC wasn't on and it was a hot night, but that was a minor inconvenience.
The property suited our needs. It could use a deep clean and definitely needs a new bedâa new mattress top does not fix the structural deficiencies of an old mattress. Except for the bed, the dirty pan in the oven and the dishwasher that doesnât work, the stay was fine.
The condo unit itself was clean and well-finished, and the community laundry was clean and worked well. The parking lot situation was not lovely, but was overall safe. There is a window air conditioner in the bedroom, so the winow can't be opened for fresh air. The rental agent was very responsive and brought us a fan. We liked sitting and eating on the lanai. It was a good location for enjoying Hilo.
It seems silly that the dishwasher doesn't work, and seems not to have worked for a while.
An older condo in Hilo. Super close to everything, very centrally located. Nice lanai overlooking pool and ponds. Iâm very familiar with Hawaiâi Island and know this area well. The rental was exactly as I assumed it would be. No complaints at all!
This is a decent place to stay while in Hilo. Condo was clean, but dishwasher was out of order and there were a few electrical issues. Nice setting on the pond, lots of nene, chickens, and cats to keep us entertained. Nice lanai. Better than a hotel!
The unit was clean and well equipped. The overall facility left something to be desired. - stairs and hallways shabby, the parking lots unmarked and untidy. The swimming pool was clean and appealing, but limited seating. Lighting in unit was dull. Internet was good, but the TV was limited.