2/10 Terrible
Verified traveller
Business traveller
20 Jul 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Black mold and lack of security
I check in with Ann who tells me she doesn’t have my reservation because I booked through “Hotels.com” Ann then proceeds to yell in the back. Demanding I show my reservation which I did. She then “finds” a room for me but took 30 minutes. The side door doesn’t even have a door latch let alone ANY security to keep people out. I get to the room the refrigerator has black mold growing inside. The hotel has an unpleasant smell. The bed is “adequate” pillows are awful and the blanket thin and crusty. I didn’t use. I tried the “free breakfast” but the day old bread and hard bagels were unacceptable and they had watery instant eggs. The next morning I go speak the manager Kherson Sarvela and she tells me this is all my fault for booking through Hotels.com. When I told her Ann was speaking to me she informed me that since she wasn’t saying it to my face it’s acceptable. I had to be a work event and already paid so I stayed. The 2nd morning I get up and open the curtain and step in a PUDDLE of water ON THE CARPET ; The AC unit was leaking. When I go and tell the hotel clerk he tells me that happens. I said it’s a lot of water on the carpet (thinking this might be why I was coughing - I’m allergic to MOLD) he informs me it’s not his job. He works really hard being a front desk clerk and I can leave and never come back. The smell of people smoking marijuana INSIDE the building is everywhere especially at the front desk. Be safe! Don’t stay here!
Verified traveller
Stayed 2 nights in Jul 2025