2/10 Terrible
Van
9 Mar 2025
Liked: Property conditions & facilities
Disliked: Cleanliness
I recently stayed at Landmark 81 Unique Condotel, and unfortunately, my experience was extremely disappointing. Upon checking in, I discovered that the bed sheets, pillows, and blanket had not been changed. There were visible dirty marks on them, and the smell was absolutely unpleasant — clear signs that they had been previously used.
To make matters worse, there were no staff available to replace the sheets until 9 a.m. the next day, forcing us to spend the night sleeping on the sofa. When I raised the issue with the staff the following morning, I was met with unprofessional behavior — the server insisted the sheets were "just fine" and claimed we were making a big deal out of it.
Adding to the frustration, I later learned that room service for cleaning and bed changes is only available if you stay for at least three days. For a property that claims to be a top-tier hotel or apartment, this is extremely disappointing.
The lack of cleanliness, poor communication, and unprofessional service made this stay one of the worst I've experienced. I would strongly advise others to think twice before booking here.
Van
Stayed 2 nights in Mar 2025