Second time we’ve stayed here. The first time the A/C didn’t work on the 2nd floor and they brought over portable units, until they could fix it.This time, the master bedroom and bath on the 3rd floor A/C did not work. So, the first night we got no sleep because we didn’t realize that it wasn’t cooling until we went to bed. The next day we called them and they admitted they were waiting on a part, but didn’t inform us prior. The part never came. They brought over a small unit the first night and that didn’t do much. Still 79 degrees. Then they brought a larger unit, which was better, but still didn’t cool the whole space. We couldn’t run both unit because it would trip the breaker every time we tried. The A/C was never fixed and they did not give any portion of a refund to us, even after we requested one. Poor sleep for a week, because of a hot room is unacceptable for a luxury house like this. Very disappointing.