6/10 Satisfaisant
Teresa Lee
Voyage en famille
28 avr. 2026
Les points forts : Propreté
I gave low stars on website accuracy because after renting a room here I then find out that Panoramic Resort is actually in a hotel and Panoramic only owns some rooms in the hotel. They donât tell you this on the website. Only after renting a room are you told that you could possibly rent one of Panoramic cars(if able) so you wouldnât have to pay a ridiculous amount to park that the hotel collects. If you rent a car from Panoramic there is no parking fee. Would have liked to have known that while booking the vacation. But my biggest complaint is Panoramic knew that there would be 3 adults for 4 night 5 days. We received 4 towels and thatâs it. I messaged them and asked if we could get some clean towels on the 2nd day and was told thatâs what they provide. With Hawaii being humid and getting in and out of the ocean there is no way that 4 towels are going to work for any family. We happened to see that the hotel had washer and dryers. It costs a lot to do 1 load and thatâs if youâre lucky enough to get them to work. I tried for 21/2 days to get them to work and wasnât successful in doing so. I thought by chance maybe I could get at least 1 clean towel from the hotel but they wonât do that either. And I explained that the washer and dryers were not working and they said they are from a third party and couldnât do anything. After emailing Panoramic again telling them all I had went through they finally brought more towels but by then our stay was over. So disappointing.
Teresa Lee
Séjour de 4 nuits en avril 2026
