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Sheraton Waikiki Beach Resort

4.5 star property

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Photo gallery for Sheraton Waikiki Beach Resort

2 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Creator video - submitted by Traveltreasures
View from property
2 bars/lounges, cocktail bar
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2255 Kalakaua Ave, Honolulu, HI, 96815
  • Place, Royal Hawaiian Center
    ‪2 min walk‬
  • Place, Waikiki Beach Walk
    ‪3 min walk‬
  • Place, Waikiki Beach
    ‪7 min walk‬
  • Airport, Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed, Oceanfront (Floor 4 to 9)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Oceanfront (Floor 4 to 9)

9.0 out of 10
Wonderful
(154 reviews)
  • Ocean view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Oceanfront (Floor 4 - 9)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Oceanfront (Floor 4 - 9)

9.0 out of 10
Wonderful
(136 reviews)
  • Ocean view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Oceanfront (Floor 10 to 19)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Oceanfront (Floor 10 to 19)

9.2 out of 10
Wonderful
(57 reviews)
  • Ocean view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Oceanfront (Floor 10 - 19)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Oceanfront (Floor 10 - 19)

8.8 out of 10
Excellent
(54 reviews)
  • Ocean view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Oceanfront (Diamond Head)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Oceanfront (Diamond Head)

9.2 out of 10
Wonderful
(18 reviews)
  • Ocean view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Oceanfront (Diamond Head)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Oceanfront (Diamond Head)

9.2 out of 10
Wonderful
(28 reviews)
  • Ocean view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Oceanfront (Penthouse, Floor 28 to 31)

Beach/ocean view

Room, 1 King Bed, Oceanfront (Penthouse, Floor 28 to 31)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Oceanfront (Penthouse, Floor 28 to 31)

Room, 2 Double Beds, Oceanfront (Penthouse, Floor 28 to 31) | Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Oceanfront (Penthouse, Floor 28 to 31)

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, Multiple Beds, Oceanfront

Luxury Room, Multiple Beds, Oceanfront | Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Luxury Room, Multiple Beds, Oceanfront

9.2 out of 10
Wonderful
(15 reviews)
  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Double Beds

View all photos for Suite, 1 Bedroom (Malia Suite)

Suite, 1 Bedroom (Malia Suite) | Living room | 35-inch LCD TV with satellite channels, TV, pay films

Suite, 1 Bedroom (Malia Suite)

8.8 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Kai Suite)

35-inch LCD TV with satellite channels, TV, pay films

Suite, 1 Bedroom, Oceanfront (Kai Suite)

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms, Oceanfront (Ohana Suite)

Suite, 2 Bedrooms, Oceanfront (Ohana Suite) | Living room | 35-inch LCD TV with satellite channels, TV, pay films

Suite, 2 Bedrooms, Oceanfront (Ohana Suite)

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 103 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(54 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View | Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, City View

9.0 out of 10
Wonderful
(86 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Partial Ocean View

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Partial Ocean View

9.0 out of 10
Wonderful
(36 reviews)
  • Partial ocean view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

9.2 out of 10
Wonderful
(47 reviews)
  • Partial ocean view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Mobility Accessible, Oceanfront (Bathtub, Floor 4 to 9)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Mobility Accessible, Oceanfront (Bathtub, Floor 4 to 9)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds, City View

Family Room, Multiple Beds, City View | Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Family Room, Multiple Beds, City View

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Kai Suite)

35-inch LCD TV with satellite channels, TV, pay films

Suite, 1 Bedroom, Oceanfront (Kai Suite)

  • Ocean view
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Mobility Accessible, Oceanfront (Bathtub, Floor 10 to 19)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Mobility Accessible, Oceanfront (Bathtub, Floor 10 to 19)

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Roll-in Shower, Oceanfront (Accessible, Kai Suite)

35-inch LCD TV with satellite channels, TV, pay films

Suite, 1 Bedroom, Roll-in Shower, Oceanfront (Accessible, Kai Suite)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Mobility Accessible, City View (Bathtub)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Mobility Accessible, City View (Bathtub)

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront (Infinity, Floor 20 to 27)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Oceanfront (Infinity, Floor 20 to 27)

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Oceanfront (Infinity, Floor 20 to 27)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Oceanfront (Infinity, Floor 20 to 27)

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom (1 King or 2 Doubles)

Executive Suite, 1 Bedroom (1 King or 2 Doubles) | Living room | 35-inch LCD TV with satellite channels, TV, pay films

Executive Suite, 1 Bedroom (1 King or 2 Doubles)

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

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About this property

Sheraton Waikiki Beach Resort

Guests of this beach hotel will appreciate convenient on-site amenities such as a 24-hour fitness centre and massage/treatment rooms. Change of towels is available on request
Sheraton Waikiki Beach Resort offers 1636 accommodations with a safe and free newspapers. Rooms open to lanais. Pillowtop beds feature down duvets. 35-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, bidets and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a waterslide and a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 9 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is open daily.
Sheraton Waikiki Beach Resort's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Royal Hawaiian Center. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 7 restaurants.
  • Free WiFi
  • Enjoy Asian cuisine with a beachfront location at RumFire, one of the property's 7 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Indulge with body treatments, hot stone massages or facials at the spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, 2 hot tubs - and fitness classes
  • Guests have great things to say about the beach and the clean guestrooms
  • Steps from Royal Hawaiian Center and Waikiki Beach Walk
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sheraton Waikiki Beach Resort, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool, a 24-hour fitness centre and a garden. For a fee, parking is available.

This 4.5-star Honolulu hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:00 AM to 11:00 AM.
RumFire – This beachfront restaurant specialises in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Edge of Waikiki – This cocktail bar is located by the pool and specialises in Asian cuisine. Open daily.
Kai Market – Overlooking the ocean and pool, this restaurant serves breakfast and dinner. Open daily.
Baskin-Robbins – On-site restaurant. Open daily.
Honolulu Coffee Company – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 55 per day)
  • Secured, covered valet parking on site (USD 65 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 35 per person
  • 2 bars/lounges
  • 2 poolside bars
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Baskin-Robbins
  • Edge of Waikiki
  • Honolulu Coffee Company
  • Kai Market
  • RumFire

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • 24-hour gym
  • Art gallery
  • Canoeing
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 19 meeting rooms
  • 26,400 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 35-inch LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests are requested to provide their estimated arrival details in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 120.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 61.34 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Fitness/yoga classes
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 35.00 per person
  • Covered self-parking fee: USD 55 per day (in/out privileges)
  • Valet parking fee: USD 65 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE/TA-069-973-6064-01
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 260020060000

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Hotel Waikiki
Sheraton Waikiki
Waikiki Sheraton
Honolulu Sheraton
Sheraton Honolulu
Sheraton Hotel Honolulu
Sheraton Waikiki Hawaii/Honolulu
Sheraton Waikiki Honolulu
Sheraton Waikiki Hotel Honolulu
Sheraton Waikiki Hotel
Sheraton
Sheraton Waikiki
Sheraton Waikiki Honolulu
Sheraton Waikiki Beach Resort Hotel
Sheraton Waikiki Beach Resort Honolulu
Sheraton Waikiki Beach Resort Hotel Honolulu

Sheraton Waikiki Beach Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2085 out of 2930 reviews
Rating 8 - Good. 533 out of 2930 reviews
Rating 6 - Okay. 180 out of 2930 reviews
Rating 4 - Poor. 66 out of 2930 reviews
Rating 2 - Terrible. 66 out of 2930 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Luis

Stayed 5 nights in Aug 2025

10/10 Excellent

Barry

Stayed 4 nights in Oct 2025

10/10 Excellent

Houk

Stayed 4 nights in Nov 2025

6/10 Okay

kyunghee, Ellicottcity

The location is good, but it's too chaotic, and the staff aren't that great.
Stayed 7 nights in Nov 2025

10/10 Excellent

Evelina

Stayed 7 nights in Nov 2025

6/10 Okay

Caisha Peggy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was fine. Nothing special. Not particularly clean. Staff at check in are not friendly. Also the resort is huge and they literally don’t even say hi to guests in the lobby.
Stayed 8 nights in Oct 2025

10/10 Excellent

Larry

Stayed 7 nights in Nov 2025

10/10 Excellent

Kwang

Travelled with family
Liked: Cleanliness, amenities
Good location and beach front
Stayed 5 nights in Oct 2025

4/10 Poor

Rui

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room has very poor soundproofing — you can clearly hear noise from the neighboring rooms and from upstairs. The room is not clean and feels very old and worn. The refrigerator is extremely loud, making it almost impossible to sleep.
Stayed 5 nights in Nov 2025

10/10 Excellent

SAM

Stayed 4 nights in Nov 2025

8/10 Good

Myris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in great location. I was just overwhelmed with so many people check in! Staff are all nice!
Stayed 6 nights in Nov 2025

6/10 Okay

Alena

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pool Staff racially profiled my husband and I. He also assumed we were not guests at the resort. He came up to my husband and I in the pool and immediately started asking us questions about where we’re from and looked for bracelets on our wrists. Out of all the people in the pool he was staring at us the whole time and did not look for bracelets on anyone else in the pool. I felt so uncomfortable that my husband and I did not swim in the pool the rest of our stay. We did what everyone else did, checked in with staff BEFORE we got in the pool. We paid just like everyone else. We were on our honeymoon and this experience spoiled our time at the resort.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jamila

Stayed 3 nights in Nov 2025

10/10 Excellent

Cheryl

Stayed 4 nights in Nov 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice, wish the beach area was a little more walkable.
Stayed 2 nights in Nov 2025

8/10 Good

Charlotte

Stayed 1 night in Nov 2025

10/10 Excellent

Jason

Stayed 5 nights in Oct 2025

10/10 Excellent

Mathew

Liked: Cleanliness, amenities, property conditions & facilities
Best location in Waikiki. Best pool for kids in Waikiki. Comfortable, clean and relaxing.
Stayed 5 nights in Oct 2025

6/10 Okay

Martha, Kansas City

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The pools were fine until there were 100 kids in the pool and hot tubs.
Stayed 6 nights in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Love the location and amenities
Stayed 3 nights in Aug 2025

10/10 Excellent

Mike

Room was spotless and the staff did a great job!
Stayed 4 nights in Sep 2025

4/10 Poor

Mingzhao

Stayed 3 nights in Oct 2025

4/10 Poor

Melissa

Disliked: Staff & service
Traveled end of Oct to Nov for 10 days, adults 45-53 years old. Positives are location, easy to walk to shops and restaurants. Also liked the activities when available. I appreciated the Zumba, hula and other classes offered. Biggest issues were we tortuous hard beds, cold pools, and overcrowded hot tubs by babies and screaming children. The pool hours don't consider their guests. Pool hours are from 8a to 8p, when most guests are awake early due to time difference computer pacific times. The front desk folks are unfriendly and dismissive. It took 4 calls and two emails to the corporate line to get the local manager who needed up being the assistant manager to return my call regarding a non working safe and broken refrigerator. The fridge was replaced but that’s after staying awake while 2 men took 2 hours to replace on the day we arrived. I would not recommend to adults. I would recommend to Sheraton that they keep customer service in mind, upgrade your toilet paper and buy comfortable beds. Not worth the money. Traveling back with a sore back and very little rest due to discomfort.
Stayed 10 nights in Oct 2025

10/10 Excellent

Radoslaw

Liked: Cleanliness, staff & service, property conditions & facilities
The infinity pool was amazing
Stayed 4 nights in Nov 2025

10/10 Excellent

Quintina

Stayed 3 nights in Oct 2025