The staff member we spoke to was very polite. I had no hairdryer in the room I sent a message and they brought one to me. The room needs to some modernising though. Itâs a great location to the airport.
Omg. The young guy on reception needs a course customer service relation and that goes for the hotel owner.
Id booked and paid for room over weekend 17th 18th jan 2026.
I had to hand over bank details as they accuse you of being a hooligan and that your going to smash the room up.(ÂŁ100) on good will.
No good will feeling
Im a security officer for gods sake.
Had a phone argument with the owner regarding data protection protocol.
Room ok. But dirty n there was damage so i dragged the receptionist round taking loads photos to prove that it was done prior to myself arriving.
Left fuming .
Room is a room. As was out most of the time but left feeling really unwelcome.
Needs addressing.
I had a very comfortable one night stay here on way to the airport. The room was clean, and staff are super friendly and accommodating, I even got an upgrade to a nicer room.
This is exactly what I expected for the money I paid - I had a single room with the shared bathroom which was fine. Wouldâve liked to have had an extra hand towel for when I went to the bathroom & a hairdryer in the room wouldâve been good. The member of staff who greeted me was excellent - friendly & helpful. Showed me to my room & carried my bag. Answered any questions I had & checked me in with no issues at all. The room was exactly what I needed for a 1 night stay. If you are looking for a cheaper hotel room, I would recommend this hotel.
The staff very informative and polite , room very comfortable and spacious, heat systems really good , i was lazy to go out i order Uber eats, very fast .
Very quite neighbors.
Really value for money.
the staff where very helpful, the room was so spacious even with a large king size bed and two singles bed there was loads of room to move about if you had a big family
Room was really big but bathroom felt like crampy. Room and hotel were clean and immaculate. Hotel is good for 1-2 day stay only as there is no restaurant but food delivery apps work. Eias was great and polite helped us in every way. Thanks again.
Very easy to find. Lots of space for parking. Big Sainsburyâs Local literally opposite the hotel. Bus stop is 2 min walk. Bus to Gatwick is 6 mins (subject to traffic) - it takes longer to navigate the terminals. Customer service / front desk is excellent. Nothing is too much trouble - my case was carried from my car to my room, which was a lovely gesture. Was helped with bus timetables and was asked every day if everything was ok with the room or if I needed anything. Room was big, it was great having a sofa to sit on rather than the bed. Hot water every time I had a shower, plenty of toilet rolls in the bathroom and lovely white towels. Tea and coffee is generous and it was great having a mini fridge in the room. Will definitely stay again!