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"The hotel is located on top of the hill, so if you have luggage the only way to get there and back is by taxi. Quite unbelievable that they don't provide a shuttle service as every other hotel in Japan in a similar location does. The room was the most uncomfortable one of my entire stay in Japan. The person who designed the fancy bench certainly did not sit on it. In the tiny bathroom it smelled badly the drains, especially when taking a shower. Windows have no mosquito protection. Housekeeping to be improved as well. I stayed two nights and although I got new towels and water, they did not change the cups and glasses. Sound insulation is not very good, you can hear well your room neighbours. Reception is kind of friendly, but compared to Japanese standards really on the lower end. Communication through the booking portal and their website did not work. No replies. "

"One of the best hotels I have ever been. Everyone is so kind and friendly. I‘d love to be here again. The breakfast is amazing as well. "