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Sheraton Indianapolis Hotel at Keystone Crossing

4.0 star property

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Photo gallery for Sheraton Indianapolis Hotel at Keystone Crossing

Terrace/patio
Banquet hall
Lobby
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Pool
  • Room service

Explore the area

View in a map
8787 Keystone Crossing, Indianapolis, IN, 46240
  • Place, Fashion Mall at Keystone
    ‪2 min walk‬
  • Place, Dave & Buster's
    ‪4 min drive‬
  • Place, Castleton Square
    ‪5 min drive‬
  • Airport, Indianapolis, IN (IND-Indianapolis Intl.)
    ‪44 min drive‬

Room options

View all photos for Traditional Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed

7.8 out of 10
Good
(8 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Combined shower/bathtub, designer toiletries, hair dryer, towels

Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 2 Queen Beds

8.6 out of 10
Excellent
(24 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 2 Queen Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(118 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(4 reviews)
  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Combined shower/bathtub, designer toiletries, hair dryer, towels

Executive Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(104 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Combined shower/bathtub, designer toiletries, hair dryer, towels

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed with Sofa bed, Non Smoking

8.6 out of 10
Excellent
(84 reviews)
  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed with Sofa bed (Hearing Accessible)

10.0 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Combined shower/bathtub, designer toiletries, hair dryer, towels

Traditional Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Sheraton Indianapolis Hotel at Keystone Crossing

Suburban hotel connected to a shopping centre in Indianapolis with an indoor pool
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available once per stay.
Sheraton Indianapolis Hotel at Keystone Crossing offers 395 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 37-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This Indianapolis hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Sheraton Indianapolis Hotel at Keystone Crossing's great location gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Fashion Mall at Keystone. Free WiFi in public areas, an indoor pool and a restaurant are available.
  • Free Wi-Fi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from Fashion Mall at Keystone and 12 minutes by car from Indiana State Fairgrounds
Sheraton Indianapolis Hotel at Keystone Crossing offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 29 meeting rooms. Event space at this hotel measures 7344 square feet (682 square metres) and includes a conference centre. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Indianapolis Hotel at Keystone Crossing. Parking is available for a fee.

This 4-star Indianapolis hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
Keystone Cafe – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 18 per person
  • Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
  • Self-parking fee: USD 20 per day
  • Valet parking fee: USD 29 per night (in/out privileges)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Indianapolis Sheraton Keystone
Keystone Crossing Sheraton
Keystone Hotel Indianapolis
Keystone Sheraton Indianapolis
Sheraton Hotel Keystone Crossing
Sheraton Hotel Keystone Indianapolis
Sheraton Indianapolis Hotel Keystone Crossing
Sheraton Indianapolis Keystone
Sheraton Indianapolis Keystone Crossing
Sheraton Keystone Crossing
Indianapolis Sheraton
Sheraton Indianapolis Hotel
Sheraton Indianapolis Hotel at Keystone Crossing Hotel
Sheraton Indianapolis Hotel at Keystone Crossing Indianapolis

Sheraton Indianapolis Hotel at Keystone Crossing Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 885 out of 1343 reviews
Rating 8 - Good. 242 out of 1343 reviews
Rating 6 - Okay. 87 out of 1343 reviews
Rating 4 - Poor. 55 out of 1343 reviews
Rating 2 - Terrible. 74 out of 1343 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

david

Stayed 1 night in Jun 2025

10/10 Excellent

Oneil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here

Dirty room. Ripped sheets. Cigarette butts littered with trash in the stairwell.
Stayed 2 nights in Jun 2025

6/10 Okay

Dudley

Business traveller
Liked: Cleanliness, property conditions & facilities
The hotel was nice and the room was also nice. The lady at the front desk must not have been having a good night because I asked her for a room close to the elevator because I had hip surgery and she put me at my father’s pulling away from the elevator that she possibly could. Was not appreciated at all.!!
Stayed 1 night in Jun 2025

10/10 Excellent

James

Stayed 4 nights in Jun 2025

10/10 Excellent

Riyash

Stayed 1 night in Jun 2025

8/10 Good

Jackson

Stayed 1 night in Jun 2025

10/10 Excellent

Daminica

Stayed 1 night in Jun 2025

10/10 Excellent

Janet

Stayed 1 night in Jun 2025

8/10 Good

Donna

Stayed 1 night in Jun 2025

10/10 Excellent

Rosalie

Stayed 2 nights in Jun 2025

10/10 Excellent

Larry

Stayed 2 nights in Jun 2025

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean and the staff was friendly. But we didn’t have access to the rooftop like advertised
Stayed 1 night in Jun 2025

10/10 Excellent

John

Stayed 2 nights in Jun 2025

10/10 Excellent

Pam

Stayed 2 nights in Jun 2025

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great experienxe!
Stayed 1 night in Jun 2025

10/10 Excellent

N

Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
It was an amazing time, only complain is room service. Waited and line was transfered multiple times. Once someone picked up, their restaurant menu compared to the one from the QR code in the room did not match. Tried to order items that were on the menu but not available. Then wait time was almost an hour. We went downstairs ordered ourselves and had it in 30 minutes
Stayed 3 nights in Jun 2025

10/10 Excellent

Jenalyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Lakeisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Patio showed on website, you have to pay to use, that wasn't stated in the details. Pool time for the weekend should be longer. Drapes in the room didn't cover window fully the lights from the building across from us was coming in our room.
Stayed 3 nights in Jun 2025

8/10 Good

TIM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

$20 per night parking

This is a very nice hotel but I did not realize that parking was not free. Parking is across the street in a parking deck and it cost $20 per night to park. I probably would not have stayed there if I had known. We only stayed for one night.
Stayed 1 night in Jun 2025

10/10 Excellent

Joy

Liked: Cleanliness, property conditions & facilities
Location is great. I’m an Indianapolis native so I’m very familiar with the city. I prefer to stay in this area versus staying downtown. The hotel is also connected to the mall. It’s a modern, clean, and peaceful space. The corner suite we were given was perfect. Staff were relatively friendly for the most part. Overall, no complaints.
Stayed 2 nights in Apr 2025

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a beautiful hotel and conveniently attached to the Keystone mall. Anything you want or need is inside no reason to be driving anywhere. We had a really great time. Our bed was very comfortable. The only downside is the breakfast food served at the café is not the best I would recommend finding a better place for breakfast.
Stayed 3 nights in Jun 2025

10/10 Excellent

Lynne

Stayed 1 night in Jun 2025