The house itself was really disappointing and did not justify the rate. There was very little that was “VIP” throughout our experience. Many better options out there. Parts of the house have been renovated, but other critical areas like the master bathroom are in full disrepair, leaky, and essentially unusable. The jacuzzi would not heat. Two vanities had unsecured drawers and one fell out and painfully crashed onto my foot. The outdoor rugs have a rotting odor from water staying underneath. Dead container gardening around the premises. Many places in the house are cluttered with party or crashpad type supplies—not surprising as I now realize this place caters primarily to messier parties.
More importantly, the host was UNBELIEVABLY rude and offensive to me and my 80 year old parents and completely ruined the first day of our stay. She has no business being anywhere near the hospitality industry.
And as a nice follow up, I received an email after our stay trying to extract more money from us by attributing some hidden-away wine stain on a chair.
Save yourself the disappointment and aggravation and look elsewhere.
I intend to share my unfortunate experience on VRBO, Yelp, and any other relevant platforms. I also plan to reach out to the HOA so they are aware of the poor grounds maintenance that was visibly creating future pest issues for adjacent properties. Examples of her negligence and lack of care are everywhere and she presents a liability to the operation. If she answers to any other owners or managers, I also intend to inform them that she is one of the most inhospitable, thoughtless, and rude people I have encountered in such a capacity. She is a horrible ambassador for these properties and the brand.