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The Guesthouse by the Hey Hotel

3.0 star property

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Photo gallery for The Guesthouse by the Hey Hotel

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi
Daily buffet breakfast (CHF 25 per person)
Family Quadruple Room | Bathroom | Towels
Standard Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi
Standard Double Room | Bathroom | Towels

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Höheweg 7, Interlaken, 3800
  • Place, Hoeheweg
    ‪2 min walk‬
  • Place, Mystery Rooms
    ‪8 min walk‬
  • Place, Interlaken Casino
    ‪8 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪45 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

7.0 out of 10
Good
(16 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Quadruple Room

Family Quadruple Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Family Quadruple Room

8.4 out of 10
Very good
(23 reviews)
  • Sleeps 4
  • 4 Single Beds

View all photos for Standard Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Superior Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

  • Sleeps 2

View all photos for Family Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Family Room

  • Sleeps 2

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About this property

The Guesthouse by the Hey Hotel

Central hotel connected to a shopping centre in Interlaken with a restaurant
This hotel features a restaurant, a bar/lounge and free use of bicycles. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and a front desk safe are on-site.
The Guesthouse by the Hey Hotel offers 60 accommodations with a safe and fans. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include baths or showers. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Guesthouse by the Hey Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Hoeheweg. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include tour or ticket assistance and luggage storage
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Hoeheweg and Höhematte Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 3 meeting rooms available. Ski storage, tour/ticket assistance, and a front desk safe are also featured at The Guesthouse by the Hey Hotel.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
The Guesthouse by the Hey Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Shopping centre
  • Ski passes
  • Ski storage

Family friendly

  • High chair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve

Accessibility

  • No lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April to 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
The check-in location differs from the property location. To check in, guests will need to go to Höheweg 7, 3800 Interlaken
Front desk staff will greet guests on arrival at the property.

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

The Guesthouse by the Hey Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 139 out of 366 reviews
Rating 8 - Good. 111 out of 366 reviews
Rating 6 - Okay. 55 out of 366 reviews
Rating 4 - Poor. 37 out of 366 reviews
Rating 2 - Terrible. 24 out of 366 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Staff was extremely courteous. Walkable to most attractions. Would highly recommend.
Stayed 2 nights in Sep 2025

8/10 Good

Bikash

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place, great location.
Stayed 1 night in Aug 2025

8/10 Good

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great scrambled eggs, great breakfast, close to trains
Stayed 4 nights in Sep 2025

6/10 Okay

Mary

Travelled with family
Disliked: Amenities
Room is ok but for the price I paid I expected more. No kettle and no microwave. Room is hot, the fan is noisy
Stayed 2 nights in Sep 2025

4/10 Poor

Faiza

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has no Ac no phone in room to contact front desk no fridge price very high no amenities
Stayed 3 nights in Aug 2025

8/10 Good

Lina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Train Station, quite and friendly staff
Stayed 3 nights in Aug 2025

8/10 Good

Gaurav

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room service didn't clean the room even once during the 5 days stay even when reminded on the front desk. Location is great though for commute, grocery and restaurants.
Stayed 4 nights in Aug 2025

2/10 Terrible

Akash

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2025

6/10 Okay

Sukhdeep

Stayed 3 nights in Aug 2025

10/10 Excellent

Yuliya

Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Abel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Jane Marie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay at the Hey Hotel. The staff were welcoming and very helpful (especially PASCHAL, Andrew and Olivier). the room was clean and comfortable. The only thing I would suggest is adding better lighting in the loft area. Overall, a great experience and we would stay there again.
Stayed 2 nights in Aug 2025

6/10 Okay

Naveen

It was hot summer and room didn’t have AC
Stayed 5 nights in Aug 2025

8/10 Good

Jacky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and convenient to transportation. The onlh thing we are not prepared was there is no air condition inside the room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Xue

Stayed 1 night in Aug 2025

8/10 Good

Dzmitry

Travelled with partner
Liked: Cleanliness, staff & service
The location of the hotel is in a great area, located in the heart of the city. Everything close by. The rooms on the other hand were tiny and the beds were uncomfortable.
Stayed 3 nights in Aug 2025

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service
At first, I thought we were at the wrong place! It doesn’t look like the typical hotel that we know and the building is old. We were welcomed with a vintage elevator. Our kids were scared to get in but honestly, it was a different but kinda fun experience. When we arrived their lobby was a mess! There were boxes everywhere. The lady receptionist was very nice and accommodating. Since we arrived a little early, she let us store our luggage so we can explore while waiting for our room to be ready. After few hours, we went back to check in, and wow! What a surprise! It’s like a different hotel. It was organized and clean! When we got our keys and enter our room,
Stayed 2 nights in Aug 2025

6/10 Okay

Diana

Liked: Cleanliness, staff & service
The Guesthouse lacks the amenities of the main hotel. Our room lacked a coffee maker and or tea kettle, leaving us unable to make coffee. The hotel provided a small coffee urn, but it was empty by 8:30 AM and not refilled. The bed was uncomfortable, with only one small pillow per guest. Additionally, there was no air conditioning, and leaving the windows open made the room noisy and lacked privacy due to the rooms directly across the narrow street. Overall, I would not recommend this place and would not pay the price for a 4-star hotel when it is more akin to a 2-star establishment.
Stayed 1 night in Aug 2025

6/10 Okay

Gary

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The property has no air conditioning and therefore unpleasant on the 30 plus degree days. Walk in bath / shower was slippery and unsafe. Suggest anyone over 60 avoid the place. No love in this place by management.
Stayed 1 night in Aug 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal for our stay
Stayed 6 nights in Aug 2025

8/10 Good

Nihad, Alexandria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in the center of the city.
Stayed 2 nights in Aug 2025

10/10 Excellent

Isabella

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Dona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet seemed off and on. No air conditioning but sooo glad there was a fan
Stayed 2 nights in Aug 2025