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Mercure Inverness Hotel

4.0 star property

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Photo gallery for Mercure Inverness Hotel

Daily English breakfast (GBP 17.95 per person)
Breakfast, lunch and dinner served
Eco-friendly toiletries, hair dryer, towels
Exterior
Breakfast, lunch and dinner served

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • Business services

Explore the area

View in a map
Church Street, Inverness, Scotland, IV1 1DX
  • Place, Victorian Market
    ‪1 min walk‬
  • Place, Inverness Visit Scotland Information Centre
    ‪2 min walk‬
  • Place, Inverness Castle
    ‪4 min walk‬
  • Airport, Inverness (INV)
    ‪15 min drive‬

Room options

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Single Beds

8.4 out of 10
Very good
(16 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Classic Double Room, 1 Double Bed

8.4 out of 10
Very good
(28 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free WiFi

Privilege, Double Room, 1 Double Bed

7.4 out of 10
Good
(19 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact) | In-room safe, desk, iron/ironing board, free WiFi

Double Room, 1 Double Bed (Compact)

8.6 out of 10
Excellent
(14 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free WiFi

Classic Double Room, 1 Double Bed

8.2 out of 10
Very good
(11 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Inverness Hotel

Hotel with a restaurant, 7-minute walk to Inverness Castle
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, 24-hour room service and concierge services. Housekeeping is available on request.
Mercure Inverness Hotel offers 121 accommodations with a safe and coffee/tea makers. LED televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Inverness hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Mercure Inverness Hotel. During your stay, you're just a quick walk from Inverness Castle. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Victorian Market and Inverness Visit Scotland Information Centre
  • Pets welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Mercure Inverness Hotel also features concierge services, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 4-star Inverness hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 11:00 AM.
33 Church St Brasserie – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 15 per night)
  • Limited on-site self parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 33 Church St Brasserie

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 17.95 per person
  • Self-parking fee: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Hotel Mercure Inverness
Inverness Mercure
Inverness Mercure Hotel
Mercure Hotel Inverness
Mercure Inverness
Mercure Inverness Hotel
Mercure Inverness Hotel Scotland
Inverness Ramada
Ramada Inverness
Mercure Inverness Hotel Hotel
Mercure Inverness Hotel Inverness
Mercure Inverness Hotel Hotel Inverness

Mercure Inverness Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 349 out of 1000 reviews
Rating 8 - Good. 348 out of 1000 reviews
Rating 6 - Okay. 165 out of 1000 reviews
Rating 4 - Poor. 88 out of 1000 reviews
Rating 2 - Terrible. 50 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Oliver

Big queue at check in. One lady, Janet, doing her best but clearly under staffed.
Stayed 1 night in Oct 2025

6/10 Okay

DAVID C, STATE COLLEGE

Travelled with group
Liked: Staff & service
Great location, rooms were modernized but quite some time ago. Only 1 elevator working, lobby and exterior dated, but it is Scotland.
Stayed 1 night in Oct 2025

2/10 Terrible

Andrew

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Double room was tiny and bed was hard against the wall on 1 side. Had to ask for side order for evening meal that didn't turn up and burger was dry and bland. Twice asked receiption about no heating in room but no one turned up and not resolved. Was told at breakfast that dining room was closed despite arriving 30mins before breakfast ended. No apology given, and lastly charging £15 for overnight hotel parking. Total lack of care and awareness from staff. Never to return here again
Stayed 1 night in Oct 2025

10/10 Excellent

Adria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right in the heart of downtown Inverness
Stayed 2 nights in Oct 2025

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
On checking in. Only 1 lift working took 25 minutes to get in the lift due to very busy. Room was perfect apart from couldnt turn heating on. Came down for Dinner in the Bar ordered a starter and mains went to Order Pigs un Blankets to be told not available. Normally when given a Menu you are told there and then if things are not available. ALL the food came out at the same time. Sent the mains back until we had finished the starter. Mains arrived were warm. Ate it as was not long out of Hospital and was hungry. Waited 25 minutes for someone to clear the plates and asked for pudding menu and another drink. Then waited 15 minutes for someone to take our order decided in the end to leave. 3 staff in bar working then 2 of them went and looked after a coach party in the dining room. Leaving 1 person doing nothing but the Bar. Came down for Breakfast was lovely. One Waitress saw i wasnt great due to my Operation and said if i needed anything just to ask for Help. Very appreciative
Stayed 1 night in Oct 2025

4/10 Poor

Mary

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
A lot of Noise from outside in the street until 10.30. Room was cold. Kettle impossible to fill as no space for it inder tap.
Stayed 1 night in Oct 2025

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok but noisy from stairwell door slamming and the very loud street noise and there was intermittent banging of a metal rail within building, alarms going off through out the night - windows definitely not sound proof
Stayed 2 nights in Oct 2025

10/10 Excellent

Elsie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived with a very welcoming,Jo was excellent she makes you feel very welcome, breakfast was all over the place bumbing into each other some of the staff did not know what they where doing they stand about chatting a lot .had a evening meal once again staff should help customers more they seem to chat with each other than do there job also breakfast was there times and the salt shaker was not filled after been told lovely clean and comfortable room food was good .we will be back to stay next time we come up that way thankyou
Stayed 3 nights in Oct 2025

6/10 Okay

TAREN

Stayed 3 nights in Oct 2025

6/10 Okay

Gary

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities

Tired hotel but great staff.

Beds were comfortable. Bar was great. The hotel itself was tired and in need of decorating inside and out. Carpets looked dour. Cobwebs hung from the bedroom ceiling. One of the 2 lifts was out of action for a day and a half. Rooms at the front were noisy with revellers outside until the early hours noting it was the weekend. Windows could be better glazed. To finish on a positive note, the staff were friendly and helpful, working hard.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ishmael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, great breakfast, GREAT VIEW from room or the river, great shower! Great walkable location, great parking only 15 pounds a night. Worth it! We did a small room and it was perfect bc we pretty much just slept in the room and had great views the rest of the time we were there.
Room view
Lobby
Lobby
Breakfast with a view. Great choices & great coffee!
Stayed 2 nights in Sep 2025

8/10 Good

Morgan, Stittsville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfy bed, just a bit dated
Stayed 1 night in Sep 2025

10/10 Excellent

Blaise

Liked: Cleanliness, staff & service, property conditions & facilities
We had a room overlooking the street in front of the hotel. The loud noises coming from below often woke us through the night. When we asked to be moved we were told the hotel had ver few rooms with 2 beds. Those with 2 beds were at the front of the building. A staff member told me there was nothing they could do about the noise on the street. Our experience, otherwise, was very good. We loved the clean and comfortsble beds as well as the helpful and knowledgeable staff members. Overall our stay was good. The location was great.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kathryn

Stayed 1 night in Sep 2025

2/10 Terrible

STEPHEN, HEMEL HEMPSTEAD

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Service in hotel restaurant was slow. Hotel then had water leak so turned off all the water to the entire hotel. No showers, no washing and no toilets. Made worse by a clueless receptionist who had no idea about anything and was happy about customers at this supposed top hotel wandering around Inverness trying to find a toilet. Even the typed notice forgot the word “sorry”.
Stayed 7 nights in Sep 2025

2/10 Terrible

Anastasia

Liked: Cleanliness
Rooms are worn. Overpriced for what you get. Poor shower. Noisy clubs/ bars on the road so couldn’t sleep (stopped at 3am). Central but you pay for it! No water the next morning so no shower/ toilet/ coffee. No management on site, no guest update or apologies, no bottled water available. Breakfast run out of fresh ham, water, hot drinks. Staff polite under challenging circumstances
Stayed 2 nights in Sep 2025

4/10 Poor

Richard

Travelled with partner
Liked: Cleanliness, amenities
We arrived around 9pm after a 12 hour train journey. The approach to the hotel from the railway station was down a street full of revellers. On arrival we were allocated a room facing down the noisy street we had just walked down but were too tired to try to arrange an alternative room. The revelry continued till 4am with shouting, screaming, loud music and reving car engines. We complained the following morning and our belongings were moved to a better room before our 2nd night. Why oh why did the receptionist allocste the original room to a couple in their eighties who were obviously tired after a long journey\?
Stayed 2 nights in Sep 2025

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top 3 worst hotels I have stayed in

Other than the receptionist and one friendly memebrr of staff behind the bar, the service and friendleness of staff was poor. No staff at breakfast, no hot water for tea. One member of staff in the bar was unreal - openly moaning about us because we sat at a table that wasnt marked as reserved but apparently was so she decided to insult us in fron of other guests - delightful! For the cost, below average decor & comfort, very basic and unwelcoming. Good location but its almost as if they dont need to try as there are so many tourists constantly booking. I will never stay there again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for a stay in Inverness

Very well located. Excellent staff
Stayed 1 night in Sep 2025

8/10 Good

Paula

Stayed 1 night in Sep 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Convenient to local activity.
Stayed 2 nights in Sep 2025

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel good so long as you don’t need to park a car

Clean room helpful staff. Car parking is a nightmare ☹️
Stayed 2 nights in Sep 2025

8/10 Good

Hannes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Leonid

Liked: Cleanliness, staff & service

Good location, average hotel for 4 stars

Not very good bedding, small sink, a bit noisy (stayed on weekdays).
Stayed 2 nights in Sep 2025