There was nobody available to greet us in the lobby or check us in and it was not immediately clear how to reach anyone. We tried to check ourselves in using a kiosk but it did not take international cards so we were out of luck. We waited for several more minutes until a staff member came out of the office and checked us in. We asked about dinner and they said they just sat their last table at 8:30 so could not seat us. It was 8:32 and we had waited several minutes so would have been in on time if we were checked in more promptly. Their suggestion was the local Tesco grocery store or suggested that most restaurants were open until 10. This was not the case, as most restaurants closed at 9. We had to wander around for awhile with very little availability for food. There was a dirty dusty window ledge, multiple stains on the carpeting and bedside table, and seemed like the bathroom trash had not been taken out. While staff is available to buzz 24 hours, it was bizarre that no one was in the lobby when we got back from dinner and you could walk right in without using your key card past 10 pm. It just felt unsafe. Otherwise, the staff was friendly, the beds were comfortable, breakfast was sufficient, it was a nice walkable area and it was quiet but we were so turned off by the check in process that we would not stay again.
