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Balu Hotel

2.0 star property

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Photo gallery for Balu Hotel

Exterior
Point of interest
Basic Double Room, Balcony, Ocean View | Free WiFi
Basic Double Room, Balcony, Ocean View | Free WiFi
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Pool
  • Pet-friendly
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Av Jurez SM 01 MZ 08 LT 08, Isla Mujeres, QROO, 77400
  • Isla Mujeres Ferry Terminal
    ‪2 min walk‬
  • North Beach
    ‪8 min walk‬
  • Dolphin Discovery
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪69 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Free WiFi

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Double Room, Balcony, Ocean View

Basic Double Room, Balcony, Ocean View | Free WiFi

Basic Double Room, Balcony, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | Free WiFi

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Basic Shared Dormitory

Free WiFi

Basic Shared Dormitory

  • Sleeps 1
  • 2 Single Bunk Beds

View all photos for Basic Shared Dormitory

Basic Shared Dormitory | Free WiFi

Basic Shared Dormitory

  • Sleeps 1
  • 4 Single Bunk Beds

View all photos for Basic Shared Dormitory

Basic Shared Dormitory | Free WiFi

Basic Shared Dormitory

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 4 Single Bunk Beds

View all photos for Basic Shared Dormitory

Free WiFi

Basic Shared Dormitory

  • Sleeps 1
  • 2 Single Bunk Beds

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About this property

Balu Hotel

Hotel with a rooftop terrace, steps from Isla Mujeres Ferry Terminal
An outdoor pool, a rooftop terrace and a library are available at this hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance and a front desk safe. Change of towels is available on request
Balu Hotel offers 10 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Balu Hotel , you're just a quick walk from Isla Mujeres Ferry Terminal. You'll find features such as free WiFi in public areas, plus an outdoor pool and a rooftop terrace.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a rooftop terrace and library
  • Steps from Isla Mujeres Ferry Terminal and 9 minutes on foot from North Beach
  • Cats and dogs welcome free of charge
As a guest of Balu Hotel , you'll find an outdoor pool, a rooftop terrace, and a library. Public spaces have free WiFi. Balu Hotel also features tour/ticket assistance and a front desk safe.

Smoking is allowed in designated areas at this Isla Mujeres hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bathroom

  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 9:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Balu Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 6 out of 9 reviews
Rating 8 - Good. 1 out of 9 reviews
Rating 6 - Okay. 0 out of 9 reviews
Rating 4 - Poor. 1 out of 9 reviews
Rating 2 - Terrible. 1 out of 9 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

9.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and well kept for the price.
Stayed 1 night in Aug 2025

4/10 Poor

Juana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s wasn’t good for me
Stayed 6 nights in Jun 2025

10/10 Excellent

Alexane

Travelled with partner
Liked: Cleanliness, amenities
J’ai passé un excellent séjour avec mon copain. Le personnel est adorable, la chambre est impeccable et la piscine super agréable !! Je recommande fortement ☺️
Stayed 1 night in May 2025

10/10 Excellent

Alberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito, sencillo y céntrico. Con una alberca para disfrutar luego de ir a la playa
Stayed 1 night in Sep 2025

8/10 Good

Carlos Alberto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel es justamente como se ve en las fotos, los detalles de madera en los balcones, la alberca, la habitación estaba limpia y tenía aire acondicionado. Precio accesible acorde a lo que recibimos. En cuanto a las áreas de mejoras, la regadera acumulaba el agua debido a que el declive estaba al lado contrario de la coladera. Y quizá la terraza en el techo podría estar mejor adecuada y estaría súper genial si lo acondicionaran mejor. Pero en general fue buena experiencia en la estancia. Cerca del ferry y no muy lejos de playa norte. Solo está un poco escondido.
Stayed 1 night in Jul 2025

10/10 Excellent

Jean François

Travelled with family
Liked: Amenities
Perfecto
Stayed 1 night in Jul 2025

10/10 Excellent

Guillermina

Liked: Cleanliness, staff & service, property conditions & facilities
muy buena relación precio-calidad. muy buena ubicacion
Stayed 1 night in Jul 2025

2/10 Terrible

LUIS FERNANDO

Disliked: Cleanliness, staff & service, property conditions & facilities
Pésimo servico al cliente, mala atención.
Stayed 1 night in May 2025

10/10 Excellent

Nils

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025