4/10 Poor
Chhaya
Travelled with family
21 Nov 2025
Disliked: Staff & service, amenities
Unfortunately we were allocated the wrong size bed and a used room at first which had been smoked in, with rubbish from the previous guest and used hand towels in the bathroom. We had to insist to be moved to another room but the top part of the door frame fell onto us as we entered into the 2nd room. The next morning we were told we’d moved to another room, we agreed our bags/belonging would remain in our room until the new room was available and we’d swap over once we returned later that day. However when we returned there was some other guest in our room and our belongings had been moved without our permission. They had moved them to our new room but in the process lost some items. In the third room unfortunately the bathroom light wouldn’t turn off so it meant a restless night of sleep. At this point we were so annoyed at the hotel for getting it so wrong we gave up in asking them to sort the issues out. I hdid ask someone to try and fix this the following day which was done. There was also a problem with the toilet, you couldn’t flush it straight after using it, had to wait for the tank to refill and there was a slight sewage small towards the end of our stay. We tried to raise every issue we had during our stay at Hampton by Hilton Sirkeci, but felt we weren’t being taken seriously by the staff or manager. Which was a real shame as we had originally chosen a different hotel but thought this would be a nicer place to stay so changed it last minute when booking the trip.
Chhaya
Stayed 4 nights in Nov 2025
