6/10 Okay
Sarah
29 May 2025
I stayed two nights here whilst in Jackson hole. The first room I was assigned, room 110, was not at all soundproofed. I could hear people walking around on the floor above and it sounded like a heard of elephants - my guess is the laminate floor was not fitted properly - even with ear plugs I could hear every word and every step. I complained and was told there were no more rooms. I wasn’t prepared to settle for room 110, and after waiting 15 minutes was assigned room 102. On entering, that room was already occupied! Someone’s belongings were in there. I went back to reception to complain and again was told they were out of rooms. I waited for 20 mins and was eventually given the key to room 103 - this was empty and much quieter! After the move, my stay was fine but I did really have to push for a change of room, even taking a recording/video of the noise in room 110. And clearly there were other rooms available but they were just trying not to give me a room with a kitchenette (I’d booked a studio without a kitchen). I’d recommend property send maintenance to room 110 as it’s not fit for purpose.
Sarah
Stayed 2 nights in May 2025