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Comfort Suites Jackson I-40

2.5 star property

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Photo gallery for Comfort Suites Jackson I-40

Indoor pool
Suite, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board
Lobby
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
61 Casey Jones Lane, Jackson, TN, 38305
  • Place, Casey Jones Village
    ‪3 min walk‬
  • Place, Union University
    ‪2 min drive‬
  • Place, Old Hickory Mall
    ‪3 min drive‬
  • Airport, Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪10 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(45 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen with Sofa bed

9.4 out of 10
Exceptional
(33 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Comfort Suites Jackson I-40

Hotel in Jackson with free breakfast and 24-hour front desk
Along with an indoor pool, this smoke-free hotel has a business centre and laundry facilities. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, free newspapers and a fireplace at reception.
Comfort Suites Jackson I-40 offers 70 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. Flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Jackson hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.
The free breakfast at Comfort Suites Jackson I-40 gets high marks from our customers. During your stay, you're just a quick walk from Music Highway Crossroads. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Casey Jones Village and 4 minutes on foot from Music Highway Crossroads
Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is served daily. An indoor pool, a vending machine, and gift shops/newsstands are also featured at the business-friendly Comfort Suites Jackson I-40. Free self parking is available.

This Jackson hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Lift
  • Thin carpet in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Built in 2009
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 150.00 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites Hotel Jackson
Comfort Suites Jackson
Comfort Suites Jackson Hotel
Comfort Suites Jackson I 40
Comfort Suites Jackson I-40 Hotel
Comfort Suites Jackson I-40 Jackson
Comfort Suites Jackson I-40 Hotel Jackson

Reviews

Comfort Suites Jackson I-40 Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 669 out of 1001 reviews
Rating 8 - Good. 223 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 31 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

Reviews

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very personable. They were easy to talk to and very helpful
Stayed 1 night in Jul 2025

10/10 Excellent

Venita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reading light was wonderful!! Everything was great & the couch was very comfortable.
Stayed 1 night in Jul 2025

10/10 Excellent

Justine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous, check in was quick and easy. Room was clean and spacious. Too bad we were literally there to just sleep and get back on the road because we would have enjoyed the indoor pool and quiet atmosphere. Definitely recommend! Will book here the next time we drive theough this area which is frequently!
Stayed 1 night in Jul 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room for 5 , breakfast was good with a lot of options which made for a good start
Stayed 1 night in Jul 2025

8/10 Good

T J

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Tron

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

mark

Travelled with family
Liked: Staff & service, property conditions & facilities

Decent room but not for +$150 a night

Check in went smooth no issues there person at desk was friendly. Only downsides were the beds were a bit stiff (not necessarily the hotel's fault) and noticed some kind of mildew/mold in the tub by the left side of the faucet. AC could use some more fan power to keep the room cooler. For the price paid for 2 nights (+300) I think we'll look for somewhere a little better for that price (more amenities i.e. bar, lounge area).
Stayed 2 nights in Jul 2025

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Alex

Liked: Cleanliness
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We had a nice stay here. The kids enjoyed swimming. We have stayed here multiple times on trips from PA to TX. We really enjoy the waffles. The beds were comfortable. A few things might need updating or some paint touch ups, but overall it was a good stop for our family and affordable.
Stayed 1 night in Jul 2025

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

june

Liked: Cleanliness, staff & service, property conditions & facilities
I always love staying at this location
Stayed 1 night in Jul 2025

4/10 Poor

shawn, Dwight

Travelled with family and small children
Disliked: Property conditions & facilities
Details and pictures show a hot tub, but it has been removed and tiled over for months.
Stayed 1 night in Jul 2025

10/10 Excellent

William

Stayed 2 nights in Jun 2025

6/10 Okay

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was ok,, no ice machine on my floor.. The staff was Good..
Stayed 3 nights in Jul 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleased with our one-night stay

We chose the Comfort Suites in Jackson based on the excellent reviews on Hotels.com, and we found them to be accurate. It was our last stop on a weeklong road trip through the Southeast on our way back home to Northwest Arkansas. Along with being a great value, the property was conveniently located, clean, quiet and inviting. The room was spacious, with a sitting area and a full-sized sofa, and a large TV. The beds and pillows were extremely comfortable. Our only critique is that the sitting area lacked a coffee table, but that didn't negatively impact our experience. We didn't have breakfast, but they did offer a full spread. We also noticed that they hosted a free happy hour with a two-drink allotment per person, which we thought was a nice touch. It was our first time staying at a Comfort Suites, and we would definitely return.
Stayed 1 night in Jun 2025

6/10 Okay

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was overall fairly pleasant, but the rooms didn’t quite live up to the expectations set by the photos. Some of the furniture showed noticeable wear and tear, giving the space a more dated feel. For the price point, my family and I have stayed in places that felt more updated and comfortable, so we were a bit disappointed. That said, the stay wasn’t bad—just not quite what we were hoping for.
Stayed 2 nights in Jun 2025

10/10 Excellent

Merin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year on a long road trip from AR to NC. It’s nice to have a reliable stop that’s clean and conveniently located, with comfy beds, free parking, and breakfast in the morning. Also love the lemon infused water in the lobby!
Stayed 1 night in Jun 2025

10/10 Excellent

Betty

Stayed 1 night in Jun 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Phillip

Stayed 2 nights in Jun 2025

10/10 Excellent

Dismel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good experience
Stayed 1 night in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Larry, Houston

Stayed 1 night in Jun 2025