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DoubleTree by Hilton Hotel Jackson

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Jackson

Indoor pool, outdoor pool
Exterior
Lobby
Ballroom
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Breakfast available
  • 24/7 front desk

Explore the area

View in a map
1770 Hwy 45 Byp, Jackson, TN, 38305
  • Casey Jones Village
    ‪8 min walk‬
  • Union University
    ‪2 min drive‬
  • Old Hickory Mall
    ‪3 min drive‬
  • Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪11 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(21 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub

7.8 out of 10
Good
(6 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed, Accessible (Roll-in Shower)

  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(16 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

DoubleTree by Hilton Hotel Jackson

Hotel with free parking, a quick walk to Casey Jones Village
This smoke-free hotel features an indoor pool, an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a coffee shop/cafe are on-site.
DoubleTree by Hilton Hotel Jackson offers 167 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Hotel Jackson. During your stay, you're just a quick walk from Music Highway Crossroads. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy southern cuisine while dining at Twist Grill and Bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • On-site recreation includes a 24-hour gym
  • 9 minutes by foot from Casey Jones Village and a 2-minute drive from Old Hickory Mall
DoubleTree by Hilton Hotel Jackson offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 6000 square feet (557 square metres) and includes conference space. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Hotel Jackson. Self parking is free.

This 4-star Jackson hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Twist Grill and Bar – This restaurant specialises in southern cuisine and serves breakfast, brunch, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 7 to 15 for adults and USD 7 to 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Twist Grill and Bar

Things to do

  • 24-hour gym
  • Indoor pool
  • Outdoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 6,000 square feet of conference space
  • Meeting rooms

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1990
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:30 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Hilton Honors mobile app before check-in

Renovations and closures

The property will be renovating from 30 April 2025 to 13 September 2025 (completion date subject to change). The following areas are affected:
  • Guestrooms
  • Hallway
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 7.00 to 15 for adults and USD 7 to 11 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests will receive smart lock details. Guests are recommended to download the property's Hilton Honors mobile app before check-in.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Jackson
DoubleTree Hilton Jackson
DoubleTree Hotel Jackson
DoubleTree Jackson
Jackson Doubletree
Doubletree By Hilton Jackson
DoubleTree by Hilton Hotel Jackson Hotel
DoubleTree by Hilton Hotel Jackson Jackson
DoubleTree by Hilton Hotel Jackson Hotel Jackson

DoubleTree by Hilton Hotel Jackson Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 449 out of 1000 reviews
Rating 8 - Good. 260 out of 1000 reviews
Rating 6 - Okay. 145 out of 1000 reviews
Rating 4 - Poor. 88 out of 1000 reviews
Rating 2 - Terrible. 58 out of 1000 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Victoria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Karen

Stayed 1 night in May 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was the shining star of this hotel!
Stayed 1 night in May 2025

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Katie

Travelled with family
very outdated and under construction
Stayed 1 night in May 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurant and bar.
Stayed 1 night in May 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jasyn

Stayed 1 night in May 2025

6/10 Okay

Wesley

Stayed 1 night in May 2025

8/10 Good

Reginald

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Poorly managed property

My stay was ok overall but, the hotel itself needs a makeover badly!! Although there are renovation signs out, there is no excuse for a dinner tray being in the hallway! After I checked in, I noticed a dinner tray on the floor outside of my room. The problem is, it was there when I arrived and still there after I checked out! The carpet needed to be vacuum at the very least. The front counter people were nice and friendly but, I won’t stay at that property until I know that it has been fully renovated!!
Stayed 1 night in May 2025

4/10 Poor

Lakiya

Travelled with family and small children
Glad you asked, I want to formally express my disappointment with my recent stay at your hotel from April 24 to April 26, 2025. I occupied rooms 301 and 314, and unfortunately, my experience fell far below the standards I expect — especially given the cost of over $1,200 for both rooms combined. Several issues made my stay extremely unpleasant: • In room 301, the refrigerator did not work, causing my food to spoil. • In room 314, although I requested that housekeeping not enter, a maid entered without my permission, removed towels, and did not provide any cleaning service. • The hallways and stairwells were dirty, with food debris present throughout my stay. • There was a dead roach near the ice machine on the third floor, and the ice machine itself was not operational all day. I did bring these concerns to the attention of the front desk during my stay. However, I am following up now because I believe the severity of the situation deserves further attention. I also have photos and videos documenting these issues. Given the amount paid and the reputation of the DoubleTree brand, this experience was unacceptable. I am requesting a prompt response to discuss appropriate compensation and to understand how these matters will be addressed to ensure future guests do not have a similar experience. Thank you for your attention to this matter. I look forward to hearing from you soon.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Night

I booked it for my grandson’s wedding night and the staff went out of their way to make it special. The champagne and strawberries from the hotel was great. I would do it again.
Stayed 1 night in Apr 2025

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, room comfort
I always stay here when I am in Jackson. Pleasant front desk staff, comfortable rooms.
Stayed 1 night in Apr 2025

2/10 Terrible

Lynn

Stayed 1 night in Apr 2025

2/10 Terrible

Herman

Disliked: Cleanliness, property conditions & facilities
The hotel is dated, and the Wi-Fi in the room didn't work! The shower didn't work, and it was noisy due to construction in the hotel! I was not happy with the hotel and will never stay here again! Also, the bed was uncomfortable, so I didn't get much sleep!
Stayed 2 nights in Apr 2025

2/10 Terrible

Shirley, Altoona

Stayed 1 night in Apr 2025

10/10 Excellent

Karen

Stayed 1 night in Apr 2025

6/10 Okay

Sheri

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was great. Very friendly. Hotel is old and dated. I found a big bug in our room. It was disgusting.
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
What was advertised online was not how it was in person.
Stayed 1 night in Apr 2025

8/10 Good

Rhonda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was nice. Due to bad weather it rained in my room thankfully it wasn’t on the bed but stay was nice
Stayed 2 nights in Apr 2025

8/10 Good

Pamela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Eric

Stayed 2 nights in Mar 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ashley our bartender was AWESOME!

Stayed 1 night in Mar 2025

2/10 Terrible

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025