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Candlewood Suites Jacksonville by IHG

2.5 star property

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Photo gallery for Candlewood Suites Jacksonville by IHG

Exterior
Fridge, microwave, stovetop, dishwasher
BBQ/picnic Area
Suite, 1 Bedroom, Accessible (Communication, Mobility Tub) | Desk, blackout curtains, soundproofing, iron/ironing board
Fridge, microwave, stovetop, dishwasher

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

View in a map
119 Penny Ln, Jacksonville, NC, 28546
  • Place, Coastal Carolina Community College
    ‪11 min walk‬
  • Place, Onslow Memorial Hospital
    ‪2 min drive‬
  • Place, Jacksonville Mall
    ‪2 min drive‬
  • Airport, Jacksonville, NC (OAJ-Albert J. Ellis)
    ‪27 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility Tub)

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility Tub) | Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility Tub)

8.0 out of 10
Very good
(11 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

8.4 out of 10
Very good
(5 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite

8.0 out of 10
Very good
(3 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

Studio Suite, 1 Queen Bed, Kitchen | Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Kitchen

7.6 out of 10
Good
(24 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Kitchen

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds, Kitchen

9.0 out of 10
Wonderful
(12 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Kitchen (Living and Dining Areas)

Suite, 1 Bedroom, Kitchen (Living and Dining Areas) | Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Kitchen (Living and Dining Areas)

8.4 out of 10
Very good
(6 reviews)
  • 49 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites Jacksonville by IHG

Hotel in Jacksonville with fitness centre and 24-hour front desk
A fitness centre, a snack bar/deli and a business centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Weekly housekeeping is available.
Candlewood Suites Jacksonville by IHG offers 95 air-conditioned accommodations with DVD players and free newspapers. Televisions come with cable channels. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites Jacksonville by IHG. During your stay, you'll be within walking distance of Coastal Carolina Community College. You'll find features such as free WiFi in public areas and free self-parking, plus a gym.
  • Free WiFi
  • Free self-parking
  • Amenities include newspapers, a front desk safe and a business centre
  • On-site recreation includes a gym
  • 15 minutes on foot from Coastal Carolina Community College and a 2-minute drive from Jacksonville Commons
  • Pets welcome for a fee
There's a snack bar/deli on site. Public spaces have free WiFi and wired Internet. You'll find a business centre on site. A fitness centre, barbecue grills, and a picnic area are also featured at the business-friendly Candlewood Suites Jacksonville by IHG. Free self parking is available.

This Jacksonville hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • DVD player
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Refrigerator
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per accommodation, per week
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per accommodation, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Jacksonville
Candlewood Suites Hotel Jacksonville
Candlewood Suites Jacksonville
Jacksonville Candlewood Suites
Candlewood Suites - Jacksonville Hotel Jacksonville
Candlewood Suites Jacksonville Hotel
Candlewood Jacksonville
Jacksonville Candlewood Suites

Candlewood Suites Jacksonville by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 357 out of 768 reviews
Rating 8 - Good. 220 out of 768 reviews
Rating 6 - Okay. 88 out of 768 reviews
Rating 4 - Poor. 56 out of 768 reviews
Rating 2 - Terrible. 47 out of 768 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Definitely a tired hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Barbara

Business traveller
Liked: Staff & service
Disliked: Amenities
The young lady at the front desk was very friendly and helpful. The guest in the room had the TV on all night. Walls are thin and the refrigerator in the room kept making noises.
Stayed 1 night in Aug 2025

10/10 Excellent

Ann

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The parking spaces were small, hard to pull/back into for larger vehicle's. Needs some updates but comfortable sleep rooms. Walking distance to restaurants, shopping, and fitness gym. Staff very friendly.
Stayed 3 nights in Aug 2025

10/10 Excellent

Robert

Stayed 1 night in Aug 2025

10/10 Excellent

Steevens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Timothy

Disliked: Property conditions & facilities
Property is outdated
Stayed 3 nights in Aug 2025

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

gabrieal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

gabrieal

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
They did not put my wife and i in another room when our key didn't work the whole stay after numerous attempts from the staffs and management and they had 12 other suites available the reason why i know 1 of the employees told us.Talk to the manager with her coming to check the keys haven't heard back from hee.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Stayed 2 nights in Aug 2025

10/10 Excellent

JORGE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Titus

Stayed 1 night in Jul 2025

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area close to gym. Spacious room Comfortable bed. Reasonable price.
Stayed 1 night in Jul 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Christopher

Stayed 2 nights in Jul 2025

10/10 Excellent

Simon

Stayed 7 nights in Jul 2025

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Want a refund

It was horrible. From check in to check out. It took forever to check in. The room was dirty and ac didn’t work. Had to change rooms twice. The room originally was supposed to be non smoking and when I get in it smelled like 3 packs of Newport’s were smoked there before I got there. I really wish I could get reimbursed from this. Absolutely horrible
Stayed 1 night in Jul 2025

8/10 Good

Dalton

Liked: Cleanliness, property conditions & facilities
It was a good hotel and met my needs well
Stayed 6 nights in Jul 2025

6/10 Okay

Allison

Liked: Staff & service
My flight arrived early and I was able to check in early. Great staff. My room, 103, had some mold in the bathroom and the paint on the walls needed to be touched up.
Stayed 1 night in Jul 2025

8/10 Good

Walter

Stayed 7 nights in Jul 2025

2/10 Terrible

Laurie

Stayed 6 nights in Jul 2025

2/10 Terrible

Laryssa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uninhabitable; horrible

I was unable to stay in this hotel ,due to it being filthy. First room they gave me had not been cleaned. Bed unmade. Trash left on tables, bath light on. Went and told front desk. Then sent to another room. Room had not been cleaned. Trash was in trash can. Sheets did not look like they were changed. The bed was made though. Fleas were jumping on my legs. I couldn’t get hot water to wash my hands. I was told we couldn’t get a refund bc it was booked through Hotels.com. I called for a ride and left. Lesson learned. I tried to immediately contact hotels.com but was only able to use online assistance. I will not trust Hotels.com again.
Stayed 1 night in Jul 2025

4/10 Poor

Braulio

Disliked: Cleanliness, property conditions & facilities
Food in the fridge and bugs
Stayed 1 night in Jul 2025

6/10 Okay

Audrey

Disliked: Amenities
I did not like that there was no breakfast. The carpet needed cleaning. The bed wasn’t comfortable, The mattress was old. I was there for 9 day had no room service.
Stayed 9 nights in Jun 2025