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Crocs Resort & Casino

4.5 star property
VIP Access

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Photo gallery for Crocs Resort & Casino

Outdoor pool, pool umbrellas, pool loungers
Premium bedding, down duvets, in-room safe, individually decorated
Premium bedding, down duvets, in-room safe, individually decorated
Reception
Outdoor pool, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
800 metros norte del Banco de Costa Rica, Jacó, Puntarenas, 61101
  • Place, Teatro Jacó
    ‪18 min walk‬
  • Place, Neo Fauna
    ‪5 min drive‬
  • Place, Jacó Walk Shopping Center
    ‪5 min drive‬
  • Airport, Tambor (TMU)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Condo, 1 Bedroom

Premium bedding, down duvets, in-room safe, individually decorated

Condo, 1 Bedroom

  • 96 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Condo, 2 Bedrooms

Premium bedding, down duvets, in-room safe, individually decorated

Condo, 2 Bedrooms

  • 140 sq m
  • Sleeps 7
  • 2 King Beds

View all photos for Room, 2 Queen Beds, Mountain View

Room, 2 Queen Beds, Mountain View | Premium bedding, down duvets, in-room safe, individually decorated

Room, 2 Queen Beds, Mountain View

7.0 out of 10
Good
(2 reviews)
  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View

Room, 1 King Bed, Mountain View | Premium bedding, down duvets, in-room safe, individually decorated

Room, 1 King Bed, Mountain View

  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View | Premium bedding, down duvets, in-room safe, individually decorated

Room, 2 Queen Beds, Ocean View

  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Ocean View

Room, 1 King Bed, Balcony, Ocean View | Premium bedding, down duvets, in-room safe, individually decorated

Room, 1 King Bed, Balcony, Ocean View

9.0 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony, Ocean View

Premium bedding, down duvets, in-room safe, individually decorated

Room, 2 Queen Beds, Balcony, Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Premium bedding, down duvets, in-room safe, individually decorated

Junior Suite, 2 Queen Beds, Ocean View

  • Ocean view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, down duvets, in-room safe, individually decorated

Junior Suite, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, down duvets, in-room safe, individually decorated

Room, 1 King Bed, Ocean View

  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed | Premium bedding, down duvets, in-room safe, individually decorated

Studio Suite, 1 King Bed

  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Limited View)

Premium bedding, down duvets, in-room safe, individually decorated

Room, 2 Queen Beds (Limited View)

  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Limited View)

Room, 1 King Bed (Limited View) | Premium bedding, down duvets, in-room safe, individually decorated

Room, 1 King Bed (Limited View)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Crocs Resort & Casino

Catch some rays at the beach or spend the day relaxing at Crocs Resort & Casino's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of towels is available on request
Crocs Resort & Casino offers 166 air-conditioned accommodations with a safe and complimentary bathrobes. This individually decorated and furnished accommodation includes day beds. Beds feature down duvets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the hotel include a waterslide, an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Crocs Resort & Casino. During your stay, you'll be within walking distance of Teatro Jacó. Features include free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy Italian cuisine with pool views at La Stanza, one of the property's 3 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Indulge with Swedish massages, facials or hydrotherapy at the spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, volleyball and bicycles to rent
  • Guests have great things to say about the clean guestrooms and the pool
  • 8 minutes by car from El Miro and 10 minutes from Jacó Beach
  • Airport and local-area shuttle service available for a fee
Crocs Resort & Casino offers its guests a full-service spa, a waterslide, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 1377 square feet (128 square metres) and includes a conference centre. A casino, a fitness centre, and a terrace are also featured at the luxury Crocs Resort & Casino. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

This 4.5-star Jacó hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 9:30 AM.
La Stanza – Overlooking the pool, this fine-dining restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.
Game On Sports Bar – This sports bar serves lunch and dinner. Open daily.
Los Cuates – This theme restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Liquidity – Overlooking the pool, this bar serves dinner and light fare. Open daily.
El Zarpe – This poolside restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: USD 22 to 30 for adults and USD 18 to 25 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Zarpe
  • Game On Sports Bar
  • La Stanza
  • Liquidity
  • Los Cuates

Things to do

  • 60 slot machines
  • 7 gaming tables
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (17,222 square foot of space)
  • Ecotours
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping
  • Sportsbook
  • TV in common areas
  • Waterslide

Family friendly

  • Fenced pool
  • Free rollaway/extra bed
  • In-room cot
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre (1,377 square foot of space)

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crocs Resort & Casino

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 22 to 30 for adults and USD 18 to 25 for children
  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Crocs Resort & Casino offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino
Croc's Resort and Casino

Crocs Resort & Casino Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 601 out of 1003 reviews
Rating 8 - Good. 216 out of 1003 reviews
Rating 6 - Okay. 103 out of 1003 reviews
Rating 4 - Poor. 42 out of 1003 reviews
Rating 2 - Terrible. 41 out of 1003 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Alejandra, Albuquerque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the staff at Crocs were excellent. The rooms were clean when we arrived and the balcony was spacious and was true beachfront/ocean front. Food was great and would recommend this place to everyone.
Stayed 4 nights in Dec 2025

10/10 Excellent

Ronald j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View is amazing and the town of Jaco is not wild at all. This hotel is a bit of a walk from downtown and very nice.
Stayed 1 night in Dec 2025

10/10 Excellent

Srinivas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Cc
Stayed 3 nights in Dec 2025

4/10 Poor

Robin

Travelled with group
First I get there and they say I can only have one room key and if I lose it I have to pay for a new one. Then I get in the room and their towels are paper thin, there was a place for a table to sit and eat but it had been removed. Staff was not friendly or pleasant, I did not feel welcomed. They were awkward and made me feel uncomfortable.
Stayed 3 nights in Dec 2025

8/10 Good

Harriet

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Amazing pool area and crystal clear water. Plenty of sun loungers, lovely towels and attentive pool waiters.
Stayed 1 night in Dec 2025

10/10 Excellent

Delton

Stayed 3 nights in Dec 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

2/10 Terrible

Alexa

Stayed 2 nights in Dec 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is considered a family location. I went with my wife and we loved the hotel. Have a pastry at the coffee shop they are amazing.
Stayed 1 night in Dec 2025

8/10 Good

Kelly, Mission Viejo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
location is beachfront
Stayed 3 nights in Nov 2025

10/10 Excellent

Brian

Stayed 3 nights in Nov 2025

10/10 Excellent

Gustavo

Stayed 1 night in Dec 2025

8/10 Good

Scott

Travelled with family
Liked: Room comfort
Stayed 3 nights in Nov 2025

10/10 Excellent

Rene

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2025

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Nov 2025

6/10 Okay

Corrie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The pool and rooms were beautiful and well kept. Unfortunately the service was terrible amd the food at the restaurants were not good. The lady at the front desk is extrodinarly rude. Actually the first unpleasant person we have encountered in all of Costa Rica... unfortunately had to deal with her several times and each time should stood chatting with the other ladies while we stood there waiting, then each time while dealing with us would pick uo the phone to make a call while we had to wait for a receipt or whatever we were asking for... then was very short with us and rude giving us what we asked for including just asking where things were... I definitely wouldn't go back just to not have to interact with that unpleasant woman!!! We also tried a few items at a couple of the restaurants it very bland, overcooked and oddly presented. Also the restaurants must have cleared all their reviews to remove rhe negative ones as the now only have a few reviews for them...
Stayed 1 night in Nov 2025

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the sportsbar, the Pura Vida vibes... all excellent and da food too!!
Stayed 3 nights in Nov 2025

10/10 Excellent

Janardhana Sai, Ashburn

Stayed 1 night in Nov 2025

8/10 Good

Janardhana Sai, Ashburn

Stayed 2 nights in Nov 2025

10/10 Excellent

Francisco

Stayed 1 night in Nov 2025

6/10 Okay

Sarah

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Rooms could include a coffee maker
Stayed 4 nights in Nov 2025

10/10 Excellent

Joe

Stayed 1 night in Nov 2025

10/10 Excellent

Dale

Stayed 3 nights in Nov 2025

2/10 Terrible

Rica

Travelled with partner
I wasn’t able to stay in my room due to a mudslide that blocked the rode in Jaco! And this hotel refused to allow us to check out or return any of our money. Terrible experience.
Stayed 3 nights in Oct 2025

10/10 Excellent

Florencita

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay at Croc's!!! Staff were very helpful and kind. The room had a beautiful view and amazing smell upon entry. The amenities were great, from the pool service to the restaurants on site. The pool was also very spacious. The Casino and $2 margaritas were a plus!!!
Stayed 3 nights in Nov 2025