4/10 Poor
Steven
26 Apr 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Management is terrible
We choose the hotel because we had a great stay there a number of years ago when we were in Jakarta. Big mistake. The hotel has deteriorated a lot since we were last there, other than a coat of paint i don't think they have made any upgrades. But the biggest issue came when we complained about the state ot our room, dirty, burn marks and stains on the carpet and curtains, bugs in the room as well as issues with the water and washing machine. So we tried the laundry service they offered because thecwashing machine flooded the room when we tried to use it. For a single load not big of laundry they charged us over $45 Canadian. Then after complaining about the issues they offered to reimburse us fo the fee for the laundry abd revered the charge. Rhe following day they came tonus and said they could only give a small discount on the laundry abd charged us again.then offered us a free night stay which they new wouldn't be able tbuse as we are not from the country abd had our travel plans already booked.folloeing that they offered us a free meal and when we asked if we could have our meal in our room we were assured that could be done. When we went to get the meal were then told no we could not take it to our room but would have to eat at the buffet, no other option. We left the meal and went out of the hotel for food. Finally the managment offered free ride to the airport which we did take. The management made the whole situation even worse that it was. Avoid this hotel
Steven
Stayed 7 nights in Apr 2025