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Jerusalem Metropole Hotel

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Reception
Reception
Shower, towels
Standard Double or Twin Room, 2 Single Beds | 1 bedroom, premium bedding, desk, bed sheets
Standard Double or Twin Room | 1 bedroom, premium bedding, desk, bed sheets

Reviews

6.2 out of 10

Popular amenities

  • Parking available
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Air conditioning

Explore the area

Map
4 Salah Ed-Din Street, Jerusalem, 91190
  • Mount of Olives
    ‪8 min walk‬
  • Al-Aqsa Mosque
    ‪12 min walk‬
  • Western Wall
    ‪12 min walk‬
  • Tel Aviv (TLV-Ben Gurion)
    ‪45 min drive‬

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | 1 bedroom, premium bedding, desk, bed sheets

Standard Double or Twin Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, desk, bed sheets

Family Room

  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, desk, bed sheets

Deluxe Room

  • City view
  • Sleeps 3
  • 1 Double Bed

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About this property

Jerusalem Metropole Hotel

Hotel with a rooftop terrace, near Western Wall
Along with a restaurant, this smoke-free hotel has a rooftop terrace and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, coffee/tea in a common area and a 24-hour front desk.
Jerusalem Metropole Hotel offers 24 air-conditioned accommodations, with coffee/tea makers. Beds feature premium bedding. Plasma televisions come with cable channels.

Bathrooms include a shower. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

During your stay at Jerusalem Metropole Hotel, you're just a quick walk from Damascus Gate. You'll find features such as free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free Wi-Fi in some public areas
  • Dining options include a coffee shop and a restaurant
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include multilingual staff, a lift and a rooftop terrace
  • Within a 10-minute walk of Damascus Gate and Via Dolorosa
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. An airport shuttle at scheduled times is available for a fee. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Jerusalem Metropole Hotel. For a fee, parking is available. A complete renovation of Jerusalem Metropole Hotel was completed in October 2023.

This Jerusalem hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
Jerusalem Metropole Hotel has a restaurant on site.

Languages

Arabic, English, French, Hebrew

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (ILS 50 per day)
  • Return airport shuttle (surcharge) from 7:00 AM to 11:00 PM at scheduled times
  • Secured, uncovered parking on site (ILS 50 per day)
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: ILS 50 for adults and ILS 25 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in public areas
  • Wheelchair-accessible path to lift

More

  • Renovated entire property - October 2023
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Jerusalem Metropole Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for ILS 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Israel value-added tax (18%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately ILS 50 for adults and from ILS 25 for children
  • Airport shuttle fee: ILS 70.00 per person (one-way)
  • Uncovered self-parking fee: ILS 50 per day
  • Nearby parking fee: ILS 50 per day (500 ft away)
  • Rollaway bed fee: ILS 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Metropole Jerusalem
Jerusalem Metropole
Jerusalem Metropole Hotel
Metropole Hotel Jerusalem
Metropole Jerusalem
Jerusalem Metropole
Jerusalem Metropole Hotel Hotel
Jerusalem Metropole Hotel Jerusalem
Jerusalem Metropole Hotel Hotel Jerusalem

Jerusalem Metropole Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 20 out of 150 reviews
Rating 8 - Good. 37 out of 150 reviews
Rating 6 - Okay. 45 out of 150 reviews
Rating 4 - Poor. 21 out of 150 reviews
Rating 2 - Terrible. 27 out of 150 reviews

6.0/10

Cleanliness

7.2/10

Staff & service

4.0/10

Amenities

5.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kaisar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Absolutely great Near to al Aqsa mosque, great surroundings, great service, comfortable beds, it ticked all boxes Thanks metropole
Stayed 6 nights in Mar 2025

10/10 Excellent

Fatma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good location, hotel it's self employed friendly and very helpful. Quiet easy access to dome of the Rock, stores, restaurants.
Stayed 1 night in Feb 2025

10/10 Excellent

Kaisar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Staff were fabulous Location was absolutely fabulous Stay was good Ticks all boxes for what we paid Cannot thank you enough
Stayed 7 nights in Mar 2024

6/10 Okay

Hugh

Disliked: Cleanliness, property conditions & facilities
Cheap, quiet and close to old city. Awful breakfast and last maintained last century. Friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Matthew

Stayed 3 nights in May 2023

8/10 Good

Orwah

Stayed 2 nights in May 2023

10/10 Excellent

Antonio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and location was good
Stayed 3 nights in Jan 2023

2/10 Terrible

Wilfredo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty the bathrooms smell moldy.
Stayed 1 night in Oct 2022

8/10 Good

Wei

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Good location, but poor condition

It locates right across Herod’s Gate, with a restaurant on top floor. Food was good. Room was old and very basic. AC had water leaking right on bed headboard. I had to turned it off and stuck a towel there to catch dripping. People working there were very nice and friendly.
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad not good Service terrible I went to check M and they said there is no room available I showed him the reservation through Expedia they ignored it and they refuse to refund the money back
Stayed 1 night in Sep 2020

2/10 Terrible

Heba

Business traveller, Travelled with group
Disliked: Cleanliness
The most filthy and dirty hotel I have ever been to. No hot water, bed sheets are not clean. The smell is so stinky.
Stayed 2 nights in Jan 2020

4/10 Poor

Rachel

Disliked: Cleanliness, property conditions & facilities, room comfort

A cheap dive. Do not pay full price to stay here.

This hotel is a dive. The shower was broken, there were broken floor tiles in the bathroom. The carpet is old down and worn out. Bedding and beds old and worn out.
Stayed 2 nights in Jan 2019

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gross Hotel Do Not Stay Here

The advertised “double bed” is not! You put two twin beds together and called it a double. Nobody calls twins a double. I let the hotel know I was 6’3 and big. They should have rejected my accommodations since they could not provide a true double bed without a split down the middle. The hotel was grossly dirty. I will be leaving a notice on hotels.com to remove your hotel from their list.I have stayed in Jerusalem many times and your hotel was little better than a hostile. It was extremely overpriced.
Stayed 17 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Arguably the best hotel in the Muslim Quarter

The rooms are spacious and tidy, although they miss basic facilities such as mugs/tea/coffee etc. They do contain a kettle though. Mixed service from the staff. Night manager Mohamed is superb however.
Stayed 2 nights in Nov 2018

8/10 Good

CARLOS R

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

2/10 Terrible

Noella, Toronto

Disliked: Cleanliness, property conditions & facilities, room comfort
This has been my worst hotel experience yet. The Jerusalem Metropole aooarently had some plumbing issues so moved us to a hotel across from them, Rivoli Hotel. The room we were given had a stench, filthy carpets, a stained towel and sullen staff. Security to the hotel was totally missing! We opened the front door after dinner and just walked in. No one at reception and room keys in full view of anyone who decided to want to pick one. Our assigned room was on the 2nd level and there was no staff to help you take your luggage up and down the stairs..there is no elevator in the hotel. Our room view was a graveyard! Bath tub was tiny and stepped..never seen anything as unsafe as this one. I could go on and on about how bad my stay has been..the upside is that is was just one night.
Stayed 1 night in Nov 2018

4/10 Poor

Paul, UK

Liked: Staff & service
Disliked: Property conditions & facilities
Staff very helpful and breakfast was very good. Hotel not clean and very run down though, located in a rundown area and a little hostile and not recommended to venture out at night. Close to Old City though- Muslim entrance.
Stayed 2 nights in Nov 2018

2/10 Terrible

Raul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not what you want on a vacation

This is a small hotel in the Arabic area, great location and a few steps away from Herod's Gate in Old Jerusalem, besides that the room was dirty and smelly, hair on the bead sheets and pillows, there was no safe to leave your values in the room
Stayed 3 nights in Oct 2018

6/10 Okay

Rico, LA

Stayed 5 nights in Oct 2018

6/10 Okay

Maria, Uk

Liked: Staff & service

Nice as close to old city , within walking distanc

Room was OK, , fridge not working, did report it, water cooler was only available for one day, no juice with breakfast. No fruits , staff very nice, helpful especially young boy, called Mohammed), he went extra mile when we needed help and somethings
Stayed 9 nights in Oct 2018

2/10 Terrible

Disappointed, JERUSALEM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
One star at best. They over price it by hundreds of dollars just to show they’ve lowered the price and make you think you’re receiving a deal. Stay away.
Stayed 1 night in Oct 2018

2/10 Terrible

Disappointed, Jerusalem

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This is a 1 star hotel. It was dirty and being renovated. They post a price per night of a few hundred dollars, then cut the price to just over $100 USD to indicate that it is a great deal. The renovations involved glue and other material that gave me a head ache within minutes. We left the hotel within an hour and found a much better place. I contacted Expedia customer service but they NEVER responded. Where do I rate Expedia's performance????
Stayed 1 night in Oct 2018

4/10 Poor

mike

Disliked: Property conditions & facilities, room comfort
Sheets exposed the mattress, poor
Stayed 1 night in Oct 2018

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018