The apartment is big, however, there is no bottled water in the room, which is not very logical considering the standard of the property. There are also not enough toiletry products. Other than that, it is good.
Pictures were way better than in person. The sheets and towels were stained. There looked like a blood stain on the pillow case. We asked for them to swap out the sheets and towels but they said the housekeeping staff went home already and couldn't support. Needless to say, we were concerned for our health and safety. Therefore, we had to leave the property and book another hotel which was inconvenient. There were also two handprints on the wall next to a panic button. This made us even more uneasy.
I reached out about a refund but they haven't responded or taken action. I'm hoping I can receive a refund as soon as possible.
This is a fine basic residential apartment. I had a nice stay and no major problems. The wifi was fine. The kitchen is sparsely supplied. The A/C worked well. The rooms were serviced well. Sometimes the gate was unlocked and unattended at night. I think there is a sewage leak in the main parking lot, which was unpleasant. The mattress could do with being replaced. There is a nice restaurant on one side; but there is a squatter dwelling on the other side.
Upon our arrival, the apartment we reserved (and paid for) was not available. Now they refuse to provide a refund. The front desk people insisted that it was a "computer error." If so, it's THEIR problem, not mine.