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Hotel El Eden

3.0 star property

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Photo gallery for Hotel El Eden

Premium Double Room, 1 Queen Bed, Non Smoking | 1 bedroom, individually decorated, individually furnished, free WiFi
Deluxe Double Room, 1 Queen Bed, Refrigerator | 1 bedroom, individually decorated, individually furnished, free WiFi
Exterior
Deluxe Double Room, 1 Queen Bed, Refrigerator | 1 bedroom, individually decorated, individually furnished, free WiFi
Superior Double Room, 1 Queen Bed, Non Smoking | 1 bedroom, individually decorated, individually furnished, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Housekeeping
  • Pet-friendly
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Carr 149, Km 4.6, Juana Diaz, 00795
  • Parque de Bombas
    ‪14 min drive‬
  • El Museo Castillo Serralles
    ‪16 min drive‬
  • La Guancha
    ‪17 min drive‬
  • Ponce (PSE-Mercedita)
    ‪10 min drive‬

Room options

View all photos for Luxury Double Room

Luxury Double Room | 1 bedroom, individually decorated, individually furnished, free WiFi

Luxury Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, 1 Queen Bed, Non Smoking

Superior Double Room, 1 Queen Bed, Non Smoking | View from room

Superior Double Room, 1 Queen Bed, Non Smoking

9.8 out of 10
Exceptional
(9 reviews)
  • 74 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room, 1 Queen Bed, Non Smoking

Premium Double Room, 1 Queen Bed, Non Smoking | 1 bedroom, individually decorated, individually furnished, free WiFi

Premium Double Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(17 reviews)
  • 56 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

1 bedroom, individually decorated, individually furnished, free WiFi

Standard Double Room

7.2 out of 10
Good
(12 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Refrigerator

Deluxe Double Room, 1 Queen Bed, Refrigerator | 1 bedroom, individually decorated, individually furnished, free WiFi

Deluxe Double Room, 1 Queen Bed, Refrigerator

9.4 out of 10
Exceptional
(9 reviews)
  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel El Eden

Adults-only motel in Juana Diaz with a 24-hour front desk
24-hour room service, a 24-hour front desk and free Wi-Fi in public areas are available at this smoke-free motel. Other amenities include multilingual staff assistance.
Hotel El Eden offers 48 air-conditioned accommodations, with complimentary slippers. Rooms open to furnished lanais. Each accommodation is individually furnished and decorated. 45-inch flat-screen televisions come with digital channels.

Bathrooms include a shower. This Juana Diaz motel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel El Eden. During your stay, you'll be close to Casa Museo de Los Santos Reyes. Enjoy features like free WiFi in public areas.
  • Free WiFi
  • Amenities include multilingual staff
  • Just a 4-minute drive from Casa Museo de Los Santos Reyes and 11 minutes from Parque de la Ceiba
  • Dogs welcome free of charge
Hotel El Eden offers its guests multilingual staff and 24-hour room service. WiFi is free in public spaces.

This 3-star Juana Diaz motel is smoke free.

24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 15 lb per pet)

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Gas fee: USD 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Motel El Eden Juana Diaz
El Eden Juana Diaz
Motel El Eden
Hotel El Eden Motel
Hotel El Eden Juana Diaz
Hotel El Eden Motel Juana Diaz

Hotel El Eden Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 333 out of 535 reviews
Rating 8 - Good. 92 out of 535 reviews
Rating 6 - Okay. 48 out of 535 reviews
Rating 4 - Poor. 15 out of 535 reviews
Rating 2 - Terrible. 47 out of 535 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities
Everything was fine
Stayed 9 nights in May 2025

10/10 Excellent

Elizabeth

Stayed 4 nights in May 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean 👌 however, this is not a hotel it is a motel but great for a couple escape.
Stayed 1 night in Apr 2025

2/10 Terrible

Raymond, West Lawn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This place has potential to be awesome, but the set up is terrible. There were no plugs to plug in and charge the phone or anything for that matter. There were no blankets and to get one you had to deposit $50. They took more than an hour to bring the blanket, and they had no office to go n and communicate with anyone. The only way to contact them was by phone that wasn't picked up. The internet didn't work well enough to connect to any streaming service. They also didn't want to let me see the room saying that all the rooms looked the same, so as to deny me access. If it weren't for their deceptive refund practices I wouldn't have stayed. There was also no hot water for the majority of the time I spent there. The best thing about my room is that it had a small private pool. The floor was super deadly as there was nothing in the floor to help your footing. I was rooting for this place but I cannot recommend. Lastly the look outside of the room is super awkward. It looks like a storage facility. You don't even know that you're at a motel as it doesn't reveal itself. It looks straight like a haul storage facility. They don't even have an office to go in and check in or out. They protect their flimsy blanket and double checked that they got it more than they put effort in helping the customer. You are basically on your own with nothing nearby except stray dog in what feels like a barricade bunker. I could go on but it's all the same. It was terrible even at the value price.
Stayed 1 night in Apr 2025

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!!!
Stayed 1 night in Apr 2025

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why, If I am booking a room with a private pool for 24 hours, why, I may not have visitors over. Not to stay, just to visit. Any reason why? I mean, it is a hotel room.
Stayed 1 night in Apr 2025

6/10 Okay

Frances

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

David A. Ortiz

Travelled with partner
Disliked: Cleanliness, staff & service
I reserved something that wasn’t what I had
Stayed 1 night in Mar 2025

10/10 Excellent

Alexander

Travelled with family
Liked: Amenities
Nice cozy place and very clean…
Stayed 3 nights in Mar 2025

10/10 Excellent

Hector R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Iraida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Mar 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it ❤️
Stayed 1 night in Mar 2025

2/10 Terrible

Kacee

Travelled with partner
Disliked: Cleanliness, amenities
Cockaroaches
Stayed 3 nights in Feb 2025

10/10 Excellent

Sharon

Travelled with partner
Liked: Amenities
Need a coffee maker.
Stayed 1 night in Mar 2025

2/10 Terrible

Ramon

Disliked: Staff & service, property conditions & facilities
Not what i was expected
Stayed 1 night in Mar 2025

10/10 Excellent

Andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

"Love hotel" Beware

This is a love hotel, meaning it is rented by the hour to people to come have s*x. This was not mentioned or conveyed in the listing. We had to stay one night as we had booked it for two nights and arrived late in the evening. We did not stay the second night. We have been trying to get a refund and have gotten nowhere. I will never use Hotels.com to book ever again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Rivarol

Stayed 3 nights in Jan 2025

6/10 Okay

Nilda

Travelled with group
Liked: Staff & service
Disliked: Amenities
The property rents rooms for 5 hours and the marketing of rooms with a pool is not necessarily what you get.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend for a night or two!
Stayed 3 nights in Feb 2025

10/10 Excellent

Jacqueline, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is always a pleasure
Stayed 5 nights in Feb 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Albert

Stayed 2 nights in Feb 2025