When we arrived on a Tuesday afternoon in March, the first thing we noticed was rodent droppings on the kitchen counters and floor throughout the condo. Over the next hour, we found more droppings in the shower and on the toilet seat. We then discovered the rodent, a RAT, in the toilet, still alive! Within minutes we reached out to the owner about the rat in the toilet and did not receive an immediate response. We contacted the building manager and she also tried to contact the owner with no response. The condo was completely uninhabitable and we quickly had to make other lodging arrangements. The owner did not respond to the situation for 13 hours! At that point we were not going back. We are still in the process of trying to secure a refund and filed a claim with VRBO documenting our experience with pictures and complete transparency of the communication between us and the owner.
If you can look past the rodent, be prepared the condo is not accurately represented in the posting. The furniture, décor, and kitchen are not as well kept as the pictures show. The bed linens were torn, with the bed skirt barely hanging on at the corners. The condo and furniture need repair and updating.
The owner will respond that we have been difficult, evasive, and uncooperative. In fact, we have been clear, direct, and never personally attacking her character as she did with us.